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[content]
How to Pay Your Bill | DigitalOcean Documentation
Docs
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Reference
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Sign Up
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Regional Availability
Accounts
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Billing
Paying Your Bill
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CLI Reference (Invoice)
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How to Pay Your Bill
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Payment Methods and Due Dates
DigitalOcean billing cycles are monthly. Your balance accrues over the course of the calendar month based on your resource usage. Your balance is due on the first day of each month.
If your team belongs to an
organization
, DigitalOcean bills the organization for the usage of all of its teams. Prepayments, automatic charges, and payments apply at the organization level.
Note
If your team or organization does not have a payment history yet, your balance may be due mid-month when it reaches your tier’s auto-charge amount. Each tier has a prepayment amount and an auto-charge amount that determine when we collect outstanding usage. As you build payment history over time with successful, non-zero invoices, your tier and limits can increase automatically. For the full tier table and more detail, see
View Resource Limits
.
There are two ways to pay for your resource usage:
At any time during the month, you can
manually make a payment
using any valid payment method.
This lets you pay for your month-to-date resource usage before it’s due, pay an overdue balance, or make a prepayment. Prepayments let you pay ahead of time for future resource usage. A one-time prepayment can increase
your trust tier and unlock higher limits immediately
.
When your balance is due, we first apply any prepayments, then we automatically charge the primary payment method on your team or organization for the remaining balance.
The following table shows the resource tiers, prepayment amount, and auto-charge amounts.
Tier
Prepayment amount
Auto-charge amount
Tier 1
No Prepay
$25
Tier 2
$50
$50
Tier 3
$250
$250
Tier 4
$1,000
$1,000
Tier 5
$4,000
$4,000
We currently accept payment using credit cards (Visa, MasterCard, American Express, Discover, UnionPay, Diners Club, and JCB), debit cards, and third-party providers (including PayPal, Google Pay, and Apple Pay). For qualifying customers, we also support ACH direct debit from U.S. banks.
How to Manage Payment Methods on DigitalOcean
How to add, edit, and remove payment methods on your team, including credit cards, debit cards, crypto wallets, and third-party providers.
Making a Payment
You can make a manual payment on
the
Billing
page
. Your current balance is listed at the top of the page, next to a payment button. The text of the button varies if the balance is overdue or if you’re making an early payment.
For organizations, you can make a payment from the organization’s billing overview. Click the profile icon in the top right of the Control Panel, click
View Organizations
, select your organization, then click the
Billing
tab. Click
Make a payment
to pay a balance, or
Add funds
to make a prepayment.
Click the payment button to go to the
Make a payment
page
. In the
Payment Amount
section, you can select from any past due balance, estimated costs for the current billing period, or a custom amount.
After you enter the amount you want to pay, you can make the payment in two ways:
Saved Payment Methods
. You can choose from any credit card, debit card, crypto wallet, or third-party provider that you have already saved to the team. You can also add a new credit or debit card with the
Add card
option in the drop-down menu.
To use this option, select or add a card, then click
Submit Payment
to pay.
Pay with a 3rd-Party Provider
. You can submit a one-time payment with a third-party provider, like PayPal, Google Pay, or Apple Pay. To use this option, click the third-party provider you want to use, then complete the transaction after you are rerouted to that provider.
When using PayPal, your balance updates after your payment is processed, which often takes several hours due to PayPal’s processing. PayPal also sometimes holds payments for up to 72 hours, meaning PayPal has received your money but hasn’t sent it to us yet, but the payment still applies once PayPal releases it.
If you pay by ACH credit, the payment takes longer to process than card or third-party payments. Your balance updates only after we receive the funds from your bank, which can take several business days.
Serverless Inference Auto-Reload
Serverless Inference
requires a positive prepaid account balance and deducts usage charges from it. This balance is shared across your entire account, so charges from other DigitalOcean products also draw from it. However, Serverless Inference is the only product DigitalOcean suspends when the balance reaches $0. For details, see
How Other Products Affect Your Prepayment Balance
.
To avoid a service interruption when this balance runs low, you can enable auto-reload, which automatically adds a set amount to your account prepayment when your balance reaches a threshold you choose. Auto-reload charges your primary payment method first, then your backup payment method if the first attempt fails. For setup steps, see
Manage Serverless Inference Prepayment
.
Help with Payments
For help with payments, see the following support articles:
Can I have a refund?
We do not offer refunds.
What if I'm unable to pay my invoice?
We do not offer extensions, but we can help you find other solutions.
Why was my card declined?
Your card may be declined for a number of reasons, including banking restrictions, unavailable funds, or trying to use a prepaid card.
I've paid my bill so why aren't my services online?
Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.
In this article...
Payment Methods and Due Dates
Making a Payment
Serverless Inference Auto-Reload
Help with Payments
Company
About
Careers
Blog
Docs
Docs Home
API Reference
CLI Reference
Release Notes
llms.txt
Trust Platform
Community
Tutorials
Q&A
Write for DOnations
Currents Research
Legal
Code of Conduct
Support
Support Center
Report Abuse
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