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twitter:description: How to access the Billing page How to update payment method, billing email, and billing details How to download invoices How to pay an invoice manually How to request billing support How to change pla...
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twitter:title: Manage billing - Neon Docs
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[content]
Manage billing - Neon Docs
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Full Neon documentation index:
https://neon.com/docs/llms.txt
Plans & billing
Plans and billing
Plans
Agent plan
Manage billing
Spending notifications
new
Monitor billing
Usage and cost calculations
Cost optimization
Network transfer costs
AWS Marketplace
/
Plans & billing
/
Manage billing
Manage billing
Invoices, payment methods, changing your plan, and other actions around managing your bill
Copy page
What you will learn:
How to access the Billing page
How to update payment method, billing email, and billing details
How to download invoices
How to pay an invoice manually
How to request billing support
How to change plans
How to prevent further monthly charges
How to delete your account
Related topics
Neon plans
Monitoring billing and usage
Support
View the Billing page
You can view and manage billing from the
Billing
page in the Neon Console.
To access your
Billing
page:
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu to view the charges to date.
The
Billing
page has a sidebar with
Billing summary
and
Payment info
.
Billing summary
shows
This month's summary
: your billing period, plan details (including
Change plan
), and
Charges to date
.
Payment info
shows how you pay, your billing email, and company or address details (see
Update your payment method
and
Update billing details
).
At the top of the page,
View/Pay invoices
opens your invoices, where you can download them or pay an outstanding invoice (see
Pay an invoice
). If you are on a
paid
plan,
Request billing support
appears next to it (see
Request billing support
).
Update your payment method
The
Payment info
view explains that
charges are applied to your card on the first day of the month
.
To update your payment method:
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu.
In the sidebar, select
Payment info
.
In the
Payment method
card, select
Edit
.
If you are unable to update your payment method, please
contact support
.
Payment issues
Missed payments
If an auto-debit payment transaction fails, Neon sends a request to update your payment method. You can also pay an outstanding invoice manually at any time from
View/Pay invoices
(see
Pay an invoice
). Late fees and payment policies are described in the
Neon Platform Terms
.
Failing payments for Indian customers
Neon’s billing system uses
Stripe Checkout
, which does not currently support
e-Mandates
(a requirement from the Reserve Bank of India) (RBI) for automatic recurring payments. Because of this, customers in India cannot set up automatic monthly payments. In the event of a payment failure, please
contact support
to request a link to your invoice to complete the payment manually.
Update your billing email
To update your billing email:
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu.
In the sidebar, select
Payment info
.
In the
Billing email
card, select
Edit
.
If you are unable to update your billing email, please
contact support
.
Update billing details (company and address)
To update the company name, address, postal or ZIP code, country, or VAT or tax ID shown on your account:
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu.
In the sidebar, select
Payment info
.
In the
Billing Info
card, select
Edit
.
If you are unable to update this information, please
contact support
.
Invoices
A Neon invoice includes the charges and the amount due for the billing period. For an explanation of what you've been billed for, see
Usage metrics
.
Pay an invoice
Invoices are charged automatically to your payment method on the first day of the month. If an automatic payment didn't go through, organization admins (or the account owner on a personal account) can pay an outstanding invoice manually at any time.
To pay an invoice manually:
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu.
Select
View/Pay invoices
.
On an unpaid invoice, select
Pay invoice
to open its secure payment page and complete the payment.
note
Pay invoice
appears only on unpaid invoices, and only for organization admins (or the account owner on a personal account). Other members can view the invoice without the payment action. Paying an invoice manually settles it immediately instead of waiting for the automatic monthly charge.
Download invoices
To download an invoice:
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu.
Select
View/Pay invoices
.
Find the invoice you want and open its actions menu, then select
Download
.
note
When an invoice is paid, Neon's billing system sends a payment confirmation email to the address associated with the Neon account.
Request billing support
If you have a question or problem with billing or an invoice, you can contact the billing team from the
Billing
page. This is available on
paid
plans.
From the Billing page header
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu.
Select
Request billing support
.
In the form, choose the
related invoice
(if you have invoices) and describe how we can help, then submit.
If you have no invoices yet,
Request billing support
may appear disabled with a short explanation.
From past invoices
On the
Billing
page, select
View/Pay invoices
.
For the invoice you care about, open the actions menu (
...
) and select
Request support
. The same form opens with that invoice pre-selected.
You can still use
Download
from the invoice menu to save a PDF. For other support paths (for example
Launch
plan limits on ticket topics), see
Support
.
Change your plan
Restart required for new limits
If you're upgrading your plan, your compute will only pick up the new plan limits (such as max compute size and project storage) after the compute restarts. See
Restart a compute
.
To upgrade or downgrade your plan:
Navigate to the Neon Console.
Select your organization from the breadcrumb menu at the top-left of the console.
Select
Billing
from the menu.
Select
Change plan
.
Changing your plan to one with lower usage allowances may affect the performance of your applications. To compare plan allowances, see
Neon plans
.
If you are downgrading your plan, you will be required to remove any projects, branches, or data that exceed your new plan allowances.
To downgrade from a
legacy Enterprise plan
, please open a support ticket. Cancellation of a legacy Enterprise plan is handled according to the Master Subscription Agreement (MSA) outlined in the Customer Agreement.
How to prevent further monthly charges to your account
If you're on a Neon paid plan, you need to downgrade to the Free plan to avoid further monthly charges. You can do so from the
Billing
page in the Neon Console. Simply removing all Neon projects will
not
stop the monthly fee associated with your plan. You will continue to be invoiced until you downgrade to Free.
Delete your account
If you would like to delete your Neon account entirely, please refer to the steps described here:
Deleting your account
.
Need help?
Join our
Discord Server
to ask questions or see what others are doing with Neon. For paid plan support options, see
Support
.
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