[metadata]
description: Userback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.
og:description: Userback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.
og:image: https://userback.io/og/home.png
og:image:height: 630
og:image:width: 1200
og:site_name: Userback
og:title: Userback: Your #1 User Feedback Software
og:type: website
og:url: https://userback.io/
twitter:card: summary_large_image
twitter:description: Userback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.
twitter:image: https://userback.io/og/home.png
twitter:title: Userback: Your #1 User Feedback Software
viewport: width=device-width, initial-scale=1

[canonical-links]
https://userback.io/

[document-links]
+ Other integrations: /integrations/
/
10 Best Bug Tracking Tools for Software Developers in 2026: /blog/bug-tracking-tools/
50+ Product Survey Questions That Actually Work in 2026: /blog/product-survey-questions/
5CENTS CDN: https://www.5centscdn.net/
75% Faster feedback management “As a small team we needed something lightweight that could grow with us.” Blake Nelson Principal Product Manager, Boast.ai: /customer-story/boast/
AI Info: /ai-info/
About Us: /about/
About Userback: /about/
Actionable User Feedback: /use-case/saas-product-feedback/
All Resources →: /resources/
All resources →: /resources/
Asana: /integration/asana/
Automation: /feature/feedback-automation/
Autymate: https://www.autymate.com/
Azure DevOps: /integration/azure-devops/
Basecamp: /integration/basecamp/
Blog: /blog/
Book a Demo: /about/userback-sales/
Book a Demo: https://userback.io/about/userback-sales/
Browser Extension: /feature/browser-extension/
Bug Reporting: /use-case/bug-reporting/
Bug Reporting: /use-case/bug-tracking/
Changelog: https://docs.userback.io/changelog
ClickUp Synced: /integration/clickup/
ClickUp: /integration/clickup/
Comparisons: /comparisons/
Connect Your AI Tools to User Feedback with Userback MCP: /blog/connect-ai-tools-to-user-feedback/
Customer Stories: /customer-stories/
DPA: /dpa/
Demo: /about/userback-sales/
Demo: https://userback.io/about/userback-sales/
Docs: https://docs.userback.io/docs/welcome
Documentation: https://docs.userback.io/docs/welcome
Email & API Inbound channels: /features/
Enterprise: /enterprise/
Explore Integrations →: /integrations/
Explore Integrations: /integrations/
Feature Overview →: /features/
Feature Overview: /features/
Feature Portal: /feature/feature-portal/
Feedback Automation: /feature/feedback-automation/
Feedback Management: /feature/feedback-management/
Feedback Widget: /feature/feedback-widget/
Free Forever plan: https://userback.io/pricing/
From Feedback to Roadmap: How Userback Manages the Full Product Loop: /blog/manage-the-full-product-loop/
GDPR: /userback-gdpr/
Get Started Free (opens in new tab): https://app.userback.io/signup/
Get Started Free: https://app.userback.io/signup/
GitHub: /integration/github/
GitLab: /integration/gitlab/
Glossary: /glossary/
Guides: /guides/
Help Center: https://support.userback.io/
Ideas Portal: /use-case/prioritize-product-features/
Integrations: /feature/integrations/
Integrations: /integrations/
Intercom Synced: /integration/intercom/
Intercom: /integration/intercom/
Jira Synced: /integration/jira/
Jira: /integration/jira/
Learn more →: https://userback.io/integration/mcp/
Linear: /integration/linear/
Login: https://app.userback.io/login/
MCP Integration →: /feature/mcp-integration/
MCP Synced: /integration/mcp/
MCP: /integration/mcp/
Matilda Workspace: https://www.matilda.io/
Microsoft Teams: /integration/microsoft-teams/
Monday.com: /integration/monday-com/
More Customer Stories →: /customer-stories/
More Customer Stories: /customer-stories/
More Use Cases →: /use-cases/
More about ClickUp: /integration/clickup/
More about Email & API: /features/
More about Intercom: /integration/intercom/
More about Jira: /integration/jira/
More about MCP: /integration/mcp/
More about NPS & Surveys: /feature/user-survey/
More about Public Portal: /feature/feature-portal/
More about Session Replay: /feature/session-replay/
More about Slack: /integration/slack/
More about Widget: /feature/feedback-widget/
More about how we handle Security →: /security/
NPS & Surveys Sentiment: /feature/user-survey/
Notion: /integration/notion/
Platform: /features/
Pricing: /pricing/
Prioritize Product Features: /use-case/prioritize-product-features/
Privacy: /privacy/
Product Tours: /tours/
Public Portal Feature requests: /feature/feature-portal/
Public Roadmap: /feature/roadmap/
REST API: /integration/rest-api/
Read the blog: /blog/
Resources: /resources/
Roadmap: /feature/roadmap/
SEOcrawl: https://seocrawl.com/en/
Screen Annotation: /feature/screen-annotation/
Security: /security/
Sensei: https://www.senseiprojectsolutions.com/
Service Status: https://status.userback.io/
Session Replay Bug context: /feature/session-replay/
Session Replay: /feature/session-replay/
Slack Synced: /integration/slack/
Slack: /integration/slack/
Software QA: /use-case/software-qa/
Supersonic: https://www.supersoniclandscaping.com/
Surveys: /feature/user-survey/
Teamwork: /integration/teamwork/
Templates: /templates/
Terms: /terms/
The Future of Product Management: 7 Trends Shaping 2026 & Beyond: /blog/future-of-product-management/
The Future of Web Application Testing: AI, Automation & What’s Next in 2026: /blog/future-web-application-testing/
Tools: /tools/
Top 20 Best Customer Feedback Tools for 2026: /blog/customer-feedback-tools/
Trello: /integration/trello/
User Feedback Management: /use-case/user-feedback-management/
User Identification: /feature/user-identification/
User Surveys & Ratings: /use-case/understand-user-sentiment/
User Surveys: /feature/user-survey/
Userback Trust Centre: https://trust.userback.io/
Userback for Startups: /offer/startups/
Userback integrations: https://userback.io/integrations/
Userback vs Bugherd: /comparison/bugherd-alternative/
Userback vs Canny: /comparison/canny-alternative/
Userback vs Hotjar: /comparison/hotjar-alternative/
Userback vs Instabug: /comparison/instabug-alternative/
Userback vs Jam.dev: /comparison/jam-dev-alternative/
Userback vs Marker.io: /comparison/marker-io-alternative/
Userback vs Pendo: /comparison/pendo-alternative/
Userback vs Productboard: /comparison/productboard-alternative/
Userback vs UserVoice: /comparison/uservoice-alternative/
Userback vs Usersnap: /comparison/usersnap-alternative/
Video Recording: /feature/video-feedback/
View all alternatives →: /comparisons/
View all features →: /features/
View all use cases →: /use-cases/
View all use cases: /use-cases/
Vision6: https://www.vision6.com.au
Visual Website Feedback: /use-case/website-feedback-tool/
Webhooks: /integration/webhooks/
Widget In-app feedback: /feature/feedback-widget/
WordPress Feedback Plugin: /use-case/wordpress-feedback-plugin/
WordPress: /integration/wordpress/
Wrike: /integration/wrike/
Zapier: /integration/zapier/
Zendesk: /integration/zendesk/
https://discord.gg/C37zGkkBG6
https://www.facebook.com/userback.io
https://www.linkedin.com/company/userback/
https://www.youtube.com/@userback2788

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[page-chrome]
Platform
Integrations
Resources
Pricing
Login
Demo
Get Started Free
Collect
Feedback Widget
User Surveys
Feature Portal
Browser Extension
Understand
Session Replay
Screen Annotation
Video Recording
User Identification
Act
Feedback Management
Integrations
Public Roadmap
Feedback Automation
Feature Overview →
Explore Integrations →
MCP Integration →
Demo
Templates
Use Cases
Actionable User Feedback
Bug Reporting
User Surveys & Ratings
More Use Cases →
Learn
Blog
Guides
Templates
Glossary
Explore
Product Tours
Customer Stories
Comparisons
Changelog
Company
About Userback
Enterprise
Security
Book a Demo
All Resources →
Help Center
Docs
Customer Story
75%
Faster feedback management
“As a small team we needed something lightweight that could grow with us.”
Blake Nelson
Principal Product Manager, Boast.ai
More Customer Stories →
Platform
Collect
Feedback Widget
User Surveys
Feature Portal
Browser Extension
Understand
Session Replay
Screen Annotation
Video Recording
User Identification
Act
Feedback Management
Integrations
Public Roadmap
Feedback Automation
View all features
→
Use Cases
Actionable User Feedback
Bug Reporting
User Surveys & Ratings
View all use cases
→
Resources
Learn
Blog
Guides
Templates
Glossary
Explore
Product Tours
Customer Stories
Comparisons
Changelog
Company
About Userback
Enterprise
Security
Book a Demo
Support
Help Center
Docs
All resources
→
Integrations
Pricing
Login
Demo
Get Started Free
32
Build better products with real user feedback
Join 20,000+ product teams using Userback to collect, understand, and act on feedback.
Get Started Free
Company
About Us
Pricing
Changelog
Userback for Startups
Enterprise
Services
Help Center
Documentation
Glossary
Tools
Service Status
Features
Feedback Widget
Automation
Public Roadmap
Integrations
Feedback Management
Video Recording
Screen Annotation
Browser Extension
Feature Portal
Session Replay
User Surveys
Use Cases
Visual Website Feedback
Actionable User Feedback
User Feedback Management
User Surveys & Ratings
Prioritize Product Features
Software QA
Bug Reporting
WordPress Feedback Plugin
Compare
Userback vs Usersnap
Userback vs Pendo
Userback vs UserVoice
Userback vs Productboard
Userback vs Canny
Userback vs Jam.dev
Userback vs Hotjar
Userback vs Bugherd
Userback vs Marker.io
Userback vs Instabug
View all alternatives →
© 2026 — Userback — All rights reserved
Terms
Privacy
Security
GDPR
DPA
AI Info
Cookie Settings

[content]
Userback: Your #1 User Feedback Software
Skip to main content
🚀 Introducing MCP - connect Userback to Claude, ChatGPT, Cursor, and other AI tools.
Learn more →
Centralize your user feedback.
Build with confidence.
One place for your product team to capture, understand, and act on what users are telling you.
Get Started Free
Feature Overview
★★★★★
250+ reviews · 20,000+ product teams
Widget
In-app feedback
Fix this
Collect feedback directly in your app with annotated screenshots, video recordings, and console logs.
More about Widget
Session Replay
Bug context
0:42
Watch exactly what users did before reporting a bug. Skip the back-and-forth and reproduce issues instantly.
More about Session Replay
NPS & Surveys
Sentiment
0
1
2
3
4
5
6
7
8
9
10
Run targeted in-app surveys and NPS prompts. Measure sentiment and the impact of every product change.
More about NPS & Surveys
Public Portal
Feature requests
42
43
Dark mode for editor
Let users submit ideas, vote on features, and follow your public roadmap, all in one branded portal.
More about Public Portal
Email & API
Inbound channels
A
Alex Kim
Cleared cache — still no widget.
Forward feedback from email or pipe it in via REST API. Every channel funnels into the same inbox.
More about Email & API
ONE SOURCE OF TRUTH
Inbox
CTA button broken on website
New feedback by Sarah Chen
Payment form resets on back
Assigned to Developer
Love the powerful integrations
New survey by Diego Martin
Add dark mode to reports
Status set as Open Idea
Add CSV export to analytics
Email sent by Support
🐞 Bug
Open
CTA button broken on website
Sarah Chen
·
1h ago
✨ AI SUMMARY
The Submit button is broken on the checkout page. Identified 12 similar reports this week.
Screenshot
Session Replay
Dev Tools
🌐 Chrome
💻 Mac
👤 Power user
🐞 Bug
Assigned
Payment form resets on back
Riley Green
·
6h ago
✨ AI SUMMARY
When users go back, the app payment form is reset. Reproduced in the replay at 0:18.
● Replay · 0:18
Session Replay
Dev Tools
🧭 Safari
📱 iOS
👤 Trial user
💛 NPS
Promoter
Love the powerful integrations
Diego Martin
·
Yesterday
10
/10
NPS score
We use Slack, Jira, and Notion and everything just lands where it needs to. Game changer!
📊 Category · Integrations
🌐 Web app
💡 Idea
Open
Add dark mode to reports
Miguel Torres
·
2 days ago
Would love a dark mode option for the reports view. The white background is brutal at night.
47
votes
12
similar
Roadmap
New
Planned
Building
Shipped
🌐 Public portal
💡 Idea
Categorized
Add CSV export to analytics
Support Team
·
3 days ago
✨ AI SUMMARY
Customer request from Acme Co to export analytics data to CSV. Forwarded by Support Team.
Maria · Acme Co
Forwarded
Our analysts pull weekly reports by hand. Be good to export to CSV? Sample is attached.
report.csv
Jira
Synced
Send feedback to Jira with 2-way sync, complete with screenshots, replays, and user data.
More about Jira
ClickUp
Synced
Pipe feedback into ClickUp tasks with full context and 2-way sync, ready for triage and assignment.
More about ClickUp
Slack
Synced
Get instant Slack alerts for new feedback. Reply, assign, or resolve directly in the channel.
More about Slack
Intercom
Synced
Sync support conversations from Intercom with feedback from Userback in one unified inbox.
More about Intercom
MCP
Synced
Give Claude, ChatGPT, Cursor, and other MCP-compatible tools full context on user feedback.
More about MCP
+ Other integrations
Userback is the #1 user feedback software for product teams
Most product teams
struggle with vague feedback
from their users.
Move faster with
1.
Collect
Collect user feedback directly from your website with easy-to-use tools.
Feedback Widget
User Surveys
Feature Portal
Browser Extension
2.
Understand
Get all the context you need to easily understand user feedback.
Screen Annotation
Video Recording
User Identification
Session Replay
3.
Act
Quickly respond to users, simplify workflows, and resolve issues faster.
Feedback Management
Integrations
Public Roadmap
Automation
Want to see how Userback works?
Let us show you around with a
free demo!
Demo
Ditch emails and spreadsheets!
Switch to Userback and start gathering more actionable feedback from your users today.
Get Started Free
(opens in new tab)
All the feedback tools your team needs
Together in one place
Feedback Widget
News Widget
Surveys
Ideas Portal
Browser Extension
Session Replay
User Identification
Integrations
Automation
Roadmap
Bug Reporting
Feedback Management
Why Userback?
Move faster and build better with powerful user feedback tools
Feature Overview
01
Collect
feedback effortlessly
Never miss critical feedback again. Catch every bug report, feature request, and user insight. Even the ones hiding in support emails and Slack threads.
02
Understand
issues with ease
Act with confidence, not follow-up questions. Complete context in every feedback item means you can make decisions and take action immediately.
03
Act
and resolve faster
Build products users love, faster. Prioritize with confidence, ship with speed, and close the feedback loop by showing users their input leads to real improvements.
Jira
GitHub
GitLab
Azure DevOps
Linear
ClickUp
Trello
Asana
Monday.com
Basecamp
Teamwork
Wrike
Notion
Slack
Microsoft Teams
Intercom
Zendesk
Webhooks
REST API
Zapier
MCP
WordPress
Userback Integrations
Seamless integrations for your entire team
Userback integrates with key tools across product management, development, and support to simplify workflows and accelerate issue resolution.
Get Started Free
Explore Integrations
Secure By Design
We keep all data safe
GDPR Compliance
Userback complies with the GDPR and is committed to ensuring the security and protection of the personal information that we process.
SOC 2 Type II
Userback is SOC 2 Type II compliant, demonstrating our commitment to security with controls for managing customer data and 3rd-party audits.
Encryption
All data sent to or from Userback is encrypted in transit using 256-bit encryption and at rest using industry-standard AES-256 encryption.
More about how we handle Security →
Trusted user feedback software
20,000+
Product teams trust and love Userback
★★★★★
★★★★★
4.7/5
250+ Verified Reviews
Loved & trusted by product teams worldwide
Userback is consistently ranked among the top-rated platforms on
G2
— reviewed by the teams who use it every day.
User feedback management is critical to our success. But it was slowing us down, until we discovered Userback.
Rizwan Zaveri
Product Manager
5CENTS CDN
Userback is the bridge between our product and our users. It’s not just a tool — it’s an extension of our commitment to our customers.
Ash Bettridge
Founder & CEO
Matilda Workspace
I can’t stress enough how important it is to collect feedback from our actual users. Because that is, in my view, the most critical aspect to getting a successful application out.
JP Strydom
Product Manager
Sensei
I absolutely love Userback! It’s been a real game-changer for how we collect feedback and interact with our users.
David Kaufmann
CEO & Founder
SEOcrawl
We used to spend 2-3 hours every week reviewing customer feedback and trying to work out what to do with it. Now with Userback it takes less than 10 minutes. It fits perfectly into our workflow!
Peter van Dijk
CTO
Vision6
Once you’ve used Userback, you’ll wonder how you ever ran a web design agency without it. Honestly, it feels like our secret weapon.
Renaud Gagné
COO & Co-Founder
Supersonic
Userback has revolutionized how we collect and manage feedback. Our customers can pinpoint exactly what they’re referring to with screenshots and annotations, eliminating the guesswork that used to plague us.
Bryan Perdue
CEO
Autymate
More Customer Stories
Use Cases
Run your entire feedback workflow from one place
View all use cases
User Feedback Management
New feedback lands in one inbox, sorted and routed.
Learn More
Bug Reporting
Screenshot, recording, console and network logs on every report. Nothing to ask twice.
Learn More
User Surveys & Ratings
Ask at the right moment, then see exactly who answered and watch their session replay.
Learn More
Visual Website Feedback
They click the spot. You get the screenshot with an exact mark, not a vague paragraph.
Learn More
Actionable User Feedback
Requests, votes and survey answers in one inbox, with the user data attached.
Learn More
Prioritize Product Features
See every request, its votes and who asked.
Learn More
Software QA
Recording and screenshot, one ticket.
Learn More
Blog
Tips, guides and product insights from our blog
Read the blog
Connect Your AI Tools to User Feedback with Userback MCP
If you’ve ever tried to debug a user-reported issue using just a screenshot and a one-liner like “it doesn’t work,” you know the pain. You jump between your feedback tool, the browser console, Slack threads, and your IDE, just trying to piece together what actually happened. What if your AI coding assistant could do that …
Read More
10 Best Bug Tracking Tools for Software Developers in 2026
As a software developer, efficiently managing and resolving bugs is crucial to ensuring the quality and reliability of your projects. In 2026, the landscape of bug tracking tools continues to evolve, with visual bug reporting and annotated screenshots emerging as the industry standard. Whether you are part of a large team or working independently, choosing …
Read More
50+ Product Survey Questions That Actually Work in 2026
Most product survey question lists are just that… lists. A dump of 15-30 generic questions with no structure, no strategy, and no way to know which ones actually matter for your product. This guide is different. We’ll give you a proven framework for organizing your product survey questions, 50+ ready-to-use examples, and AI prompts to …
Read More
The Future of Product Management: 7 Trends Shaping 2026 & Beyond
Product management in 2026 isn’t about choosing between speed and quality, AI and humans, or data and intuition. It’s about mastering the intersection of all of them. At Userback, we work with hundreds of product managers every week. We see their challenges firsthand: tighter release cycles, pressure to adopt AI, expectations to be data-driven while …
Read More
Top 20 Best Customer Feedback Tools for 2026
TL;DR What are Customer Feedback Tools? Customer feedback tools are software solutions designed to collect, analyze, and manage feedback from your customers. These tools help businesses understand their customers’ experiences and needs by gathering insights through various methods such as surveys, reviews, bug reports, feature request portals, and direct in-app feedback platforms. The collected data …
Read More
The Future of Web Application Testing: AI, Automation & What’s Next in 2026
AI is revolutionizing web application testing. But human testers aren’t being replaced. They’re being augmented. Learn how to combine AI speed with human insight for faster, more effective QA workflows. Web application testing is undergoing its biggest transformation in decades. AI-powered tools can now generate test cases in seconds, predict where bugs are likely to …
Read More
From Feedback to Roadmap: How Userback Manages the Full Product Loop
Last week, I demoed Userback to a PM who just wanted a better bug reporter. They’d been using screenshots and Slack threads to track issues. But halfway through the demo, something shifted. I showed them the Feature Portal, and they leaned in. “Wait… users can vote on ideas? And you notify them when we ship?” …
Read More
Frequently asked questions
What is customer feedback software?
Customer feedback software is a platform that collects, organizes, and acts on signals from customers (surveys, bug reports, feature requests, support conversations) so teams can measure satisfaction and improve the product. Modern customer feedback platforms like Userback go beyond scores by attaching visual context (screenshots, console logs, session replay) so teams understand the why behind every piece of feedback, not just the metric.
What's the difference between customer feedback software and a survey tool?
Survey tools (SurveyMonkey, Typeform) collect responses to questions you ask. Customer feedback software is broader as it also captures unsolicited signals like bug reports, feature requests, and in-app annotations, then routes them to the right team. A survey tool tells you a customer is unhappy; a customer feedback platform tells you why, and what to do about it.
How do you choose the right customer feedback management software?
Look at four things:
Coverage. Does it capture all your channels (in-app, email, support, public portal) or just one?
Context. Does it attach screenshots, session replay, and customer attributes, or just text?
Action. Does it integrate with your project tools (Jira, Linear, ClickUp) to streamline workflows?
Pricing. Is the price on the page, or do you need to request a demo?
How does Userback compare to other customer feedback tools?
Most customer feedback platforms specialize in either bug reporting, voting portals, surveys, or behavioral analytics. Userback is the platform that unifies all four with visual context (screenshots, console logs, and session replay) on every piece of feedback. One tool covering the full feedback loop, with transparent pricing.
How does Userback's customer feedback connect to my CRM?
Userback natively connects to Zendesk and Intercom. HubSpot, Salesforce, Pipedrive, and other CRMs connect via Zapier, webhooks, or our REST API. Explore the full list of
Userback integrations
.
Can Userback handle customer feedback at enterprise scale?
Yes. Userback runs on SOC 2 Type II infrastructure with role-based access, SSO, and GDPR compliance. Workspaces are isolated, data is encrypted at rest and in transit, and the platform supports multi-team setups with custom permissions per workspace. Visit the
Userback Trust Centre
for more.
Is there a free version of Userback?
Yes — Userback offers a
Free Forever plan
with no trial expiry and no credit card required. You also get a full-featured free trial of paid plans if you want to test premium features like session replay or advanced integrations before committing.
Why choose Userback as your user feedback software?
Userback has everything you need to
collect more user feedback
and
act on it faster
. It goes beyond simple bug reporting to offer a complete platform to
manage feedback
,
integrate with your tools
, and close the loop to
boost satisfaction
.
The Complete Loop
Powerful user feedback tools for the complete product loop
Feedback Widgets
Easily capture annotated screenshots, video recording, and bug reports directly on your website or app with customizable widgets.
Feature Portal
Turn scattered requests into a prioritized backlog. Centralize ideas and let users vote on features to validate your public roadmap with real data.
Feedback Automation
Close the loop without the manual work. Automatically notify users when their feedback is resolved or a feature they voted on is shipped.
User Surveys
Collect valuable insights with targeted microsurveys (NPS, CSAT) tailored to capture specific user experiences at the right moment.
Session Replays
Unlock deeper insights by watching exact replays of user interactions to understand the context behind every piece of feedback.
2-Way Integrations
Streamline your workflow with true 2-way sync. Push feedback to Jira, Linear, or ClickUp, and sync status updates back to users automatically.
Get started with Userback today!
Start collecting feedback right away, with a quick and easy set-up.
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