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description: Workspace owners and members who’ve upgraded a workspace can manage subscription and billing details from the billing page.Tip: For information about switching or cancelling your paid subscriptio...
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Slack Help Centre
Workspace administration
Manage billing, payments & subscriptions
Manage your Slack subscription and billing details
Manage your Slack subscription and billing details
Workspace owners and members who’ve upgraded a workspace can manage subscription and billing details from the
billing page
.
Tip:
For information about switching or cancelling your paid subscription, visit
Change or cancel your paid Slack subscription
.
Change your billing cycle
Use the steps below to switch between monthly and annual billing.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
From the
Overview
tab, choose
Change subscription details
.
Under
Billing cycle
, select either the monthly or annual option.
Select
Continue to checkout
.
Select
Review order
, then click
Purchase
.
Manage your payment method
You can update your credit card or switch to ACH bank debiting at any time.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
Click the
Billing details
tab.
Below
Payment methods
, add a new card to set it as your new default payment method, or select
US bank account
to switch to ACH. Click the
bin icon
to remove a card.
You can add a new credit card or remove one that you no longer want to use.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
Click the
Billing details
tab.
Below
Payment methods
, add a new card to set it as your new default payment method, or select the
bin icon
to remove a card.
Switch to invoicing
Eligible workspaces
paying annually can switch to self-service invoices and pay for Slack via cheque or direct deposit.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
Click the
Billing details
tab.
Select
Switch to paying by bank transfer
.
Select whether this change will take effect immediately or on your next renewal date.
Select
Continue to checkout
.
Select
Review order
to finish.
View your billing history
Use the steps below to view and download your billing statements.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
Click the
History
tab.
Click the
calendar icon
, select a month, then click
Go to
to view the statement.
View billable members
The primary owner can export a list of billable active members over a specified 28-day period. The report will cover the selected date and the preceding 27 days, and will also include any billable monthly active members from any billing linked workspaces.
Pro & Business+ plans
Enterprise subscriptions
The workspace primary owner can export a list of billable active members.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
From the
Overview
tab, click
Create billable members report
.
Choose an end date for your report.
Select
Create report
. When it’s ready, your report will automatically be downloaded or be delivered via Slack if it’s a larger file.
The org primary owner can export a list of billable active members.
From your desktop, click your
organisation name
in the sidebar.
Hover over
Tools & settings
, then select
Billing
from the menu.
Select
Create Billable Members Report
.
Choose an end date for your report.
Select
Create report
. When it’s ready, your report will automatically be downloaded or be delivered via Slack if it’s a larger file.
Edit your billing statements
You can edit the company name and address on future billing statements by editing your billing details. You can also include your VAT/ABN ID and business status if applicable.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
Click the
Billing details
tab.
Enter your information or click
Change
to edit your address, then click
Save billing address
.
Note:
Updates to your billing details will be reflected on future billing statements. It isn't possible to edit billing statements that have already been issued if you pay for Slack with a credit card.
Add payment contacts
Add additional payment contacts to your account, such as your accounting department, to ensure that they also receive billing-related emails. Payment contacts can’t make changes to your billing details, but they may see certain workspace information including billing statements and the contact information for workspace owners.
From your desktop, click
Admin
in the sidebar.
Select
Manage billing
from the menu.
Click the
Contacts
tab, then select
Add a new billing contact
.
Enter your information and click
Add billing contact
.
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feedback@slack.com
.
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