[metadata]
abstract: Learn about AWS accounts and how you can use them to interact with AWS services and the resources you create.
assets_root: /assets
default_state: troubleshooting_create-account
deployment_region: IAD
description: Learn about common issues that can occur when you attempt to create an AWS account and methods you can use to mitigate them.
feedback-item: Accounts Management Docs
feedback-no: feedbackno.html?topic_url=https://docs.aws.amazon.com/en_us/accounts/latest/reference/troubleshooting_create-account.html
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forums: https://repost.aws/tags/TA6BEgyePwRAKiMatMcHghcA
guide-locale: en_us
guide: User Guide
keywords: AWS account management,AWS account reference guide,manage AWS accounts,AWS account troubleshooting,issue identification,problem resolution,performance optimization,disruption prevention,troubleshoot AWS account creation issues,account activation,new account,mobile phone,create AWS account,sign up for an AWS account,account configuration,access controls setup,account creation process
pdf: /pdfs/accounts/latest/reference/AWSAccountManagementReferenceGuide.pdf#troubleshooting_create-account
product: AWS Account Management
target_state: troubleshooting_create-account
this_doc_guide: User Guide
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[canonical-links]
https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting_create-account.html

[document-links]
/pdfs/accounts/latest/reference/AWSAccountManagementReferenceGuide.pdf#troubleshooting_create-account
AWS Account Management and IAM: security_iam_service-with-iam.html
AWS Account Management: /organizations/index.html
AWS Account Management: https://docs.aws.amazon.com/organizations/index.html
AWS Builder Center: https://builder.aws.com/
AWS CLI Tutorials on GitHub: https://github.com/aws-samples/sample-developer-tutorials
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AWS Privacy Notice: https://aws.amazon.com/privacy/
AWS PrivateLink: security-privatelink.html
AWS Solutions Library: https://aws.amazon.com/solutions/
AWS Support: https://console.aws.amazon.com/support/
AWS managed policies: security-managed-policies.html
AWS re:Post: https://forums.aws.amazon.com/
AWS re:Post: https://repost.aws/
AWS service guides: https://docs.aws.amazon.com/#products
Accessing your account: accounts-access-account.html
Account closure issues: ./troubleshooting_close-account.html
Account closure issues: troubleshooting_close-account.html
Account creation issues: troubleshooting_create-account.html
Benefits of using multiple AWS accounts: welcome-multiple-accounts.html
Choosing a generative AI service: https://docs.aws.amazon.com/decision-guides/latest/decision-guides/genai-guide.html
Close your account: manage-acct-closing.html
CloudTrail logs: monitoring-cloudtrail.html
Compliance validation: compliance-validation.html
Configure your account: managing-accounts.html
Contact Us: https://aws.amazon.com/contact-us/?cmpid=docs_headercta_contactus
Cookie Notice: https://aws.amazon.com/legal/cookies/
Create an AWS Account: https://portal.aws.amazon.com
Create or update your account alias: manage-acct-alias.html
Data protection: security-data-protection.html
Document Conventions: /general/latest/gr/docconventions.html
Document history: doc-history.html
Documentation: /index.html
Documentation: https://docs.aws.amazon.com/index.html
Download the AWS Docs MCP Server: https://github.com/awslabs/mcp/tree/main/src/aws-documentation-mcp-server
Enable a delegated admin account: using-orgs-delegated-admin.html
Enable or disable AWS Regions in your account: manage-acct-regions.html
Enable trusted access: using-orgs-trusted-access.html
Endpoint policies: vpc-iam.html
Feedback: https://docs.aws.amazon.com/feedback/doc-feedback.html?hidden_service_name=Accounts+Management+Docs&topic_url=https%3A%2F%2Fdocs.aws.amazon.com%2Faccounts%2Flatest%2Freference%2Ftroubleshooting_create-account.html
Getting started with an AWS account: ./getting-started.html
Getting started with your account: getting-started.html
Identity and Access Management: security-iam.html
Identity-based policy examples: security_iam_id-based-policy-examples.html
Infrastructure security: infrastructure-security.html
Manage accounts in India: managing-accounts-india.html
Markdown: troubleshooting_create-account.md
Monitor your account: monitoring.html
Monitoring Account Management events with EventBridge: monitoring-eventbridge.html
Other issues: troubleshooting_other.html
PDF: /pdfs/accounts/latest/reference/AWSAccountManagementReferenceGuide.pdf#troubleshooting_create-account
Plan your governance structure: plan-acct-structure.html
Privacy: https://aws.amazon.com/privacy
Provide feedback: https://docs.aws.amazon.com/feedback/doc-feedback.html?hidden_service_name=Accounts+Management+Docs&topic_url=https%3A%2F%2Fdocs.aws.amazon.com%2Faccounts%2Flatest%2Freference%2Ftroubleshooting_create-account.html
Quotas: quotas.html
Related AWS services: accounts-related-services.html
Resilience: disaster-recovery-resiliency.html
Restrict access using SCPs: using-orgs-example-scps.html
Secure your account: security.html
Sign into the AWS Console: https://console.aws.amazon.com/
Site terms: https://aws.amazon.com/terms
Support and feedback: accounts-support.html
Troubleshoot your account: ./troubleshooting.html
Troubleshoot your account: troubleshooting.html
Troubleshooting: security_iam_troubleshoot.html
Understanding API modes of operation: manage-acct-api-modes-of-operation.html
Update billing for your AWS account: manage-acct-billing.html
Update root user password: manage-acct-update-root-user-password.html
Update the alternate contacts for your AWS account: manage-acct-update-contact-alternate.html
Update the primary contact for your AWS account: manage-acct-update-contact-primary.html
Update the root user email: manage-acct-update-root-user-email.html
Update your AWS account name: manage-acct-update-acct-name.html
User Guide: accounts-welcome.html
Using identity-based policies: security_account-permissions-ref.html
Using the root user: root-user.html
View your account identifiers: manage-acct-identifiers.html
What is an AWS account?: accounts-welcome.html
When to use AWS Control Tower: when-to-use-control-tower.html
When to use AWS Organizations: using-orgs.html
here: https://pulse.aws/application/ZRPLWLL6?p=0
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https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html: https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html
https://repost.aws/knowledge-center/create-and-activate-aws-account: https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account
https://repost.aws/knowledge-center/maximum-failed-attempts: https://aws.amazon.com/premiumsupport/knowledge-center/maximum-failed-attempts
https://repost.aws/knowledge-center/phone-verify-no-call: https://aws.amazon.com/premiumsupport/knowledge-center/phone-verify-no-call

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[content]
Troubleshooting issues with AWS account creation - AWS Account Management
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Search in this guide
Create an AWS Account
AWS Account Management
User Guide
What is an AWS account?
Related AWS services
Using the root user
Support and feedback
Getting started with your account
Accessing your account
Plan your governance structure
Benefits of using multiple AWS accounts
When to use AWS Organizations
Enable trusted access
Enable a delegated admin account
Restrict access using SCPs
When to use AWS Control Tower
Understanding API modes of operation
Configure your account
Create or update your account alias
Enable or disable AWS Regions in your account
Update billing for your AWS account
Update the root user email
Update root user password
Update your AWS account name
Update the alternate contacts for your AWS account
Update the primary contact for your AWS account
View your account identifiers
Secure your account
Data protection
AWS PrivateLink
Endpoint policies
Identity and Access Management
AWS Account Management and IAM
Identity-based policy examples
Using identity-based policies
Troubleshooting
AWS managed policies
Compliance validation
Resilience
Infrastructure security
Monitor your account
CloudTrail logs
Monitoring Account Management events with EventBridge
Troubleshoot your account
Account creation issues
Account closure issues
Other issues
Close your account
Quotas
Manage accounts in India
Document history
Documentation
...
AWS Account Management
User Guide
Documentation
AWS Account Management
User Guide
Troubleshooting issues with AWS account creation
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Troubleshooting issues with AWS account creation - AWS Account Management
Documentation
AWS Account Management
User Guide
Use the reference links in the following table to help you diagnose and fix issues with creating a new AWS account.
Issue
Reference link
Source
I don't know how to sign-up or create an account
Getting started with an AWS account
This guide
What should I do if I didn't receive a call from AWS to verify my new account or the PIN I entered doesn't work?
https://repost.aws/knowledge-center/phone-verify-no-call
AWS re:Post
How do I resolve the "maximum number of failed attempts" error when I try to verify my AWS account by phone?
https://repost.aws/knowledge-center/maximum-failed-attempts
AWS re:Post
It's been more than 24 hours and my account isn't activated
https://repost.aws/knowledge-center/create-and-activate-aws-account
AWS re:Post
I can't sign into my new account after it has been created
https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html
AWS Sign-In User Guide
For additional help, we recommend that you search
AWS re:Post
for content related to your specific issue. If you still need assistance, contact
AWS Support
.
Document Conventions
Troubleshoot your account
Account closure issues
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