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sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/7334872658-install-the-chat-widget-on-shopify/"><span class="sd-sidebar__article-link-text">Install the Chat Widget on Shopify</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/5455564539-customising-chat-widget/"><span class="sd-sidebar__article-link-text">Customising Chat Widget</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/7257607933-embedding-and-configuring-the-sparrowdesk-chat-widget/"><span class="sd-sidebar__article-link-text">Embedding and Configuring the SparrowDesk Chat Widget</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/3769049190-chat-widget-settings/"><span class="sd-sidebar__article-link-text">Chat Widget Settings</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/9220256989-why-end-users-dont-always-see-their-chat-history/"><span class="sd-sidebar__article-link-text">Why End Users Don’t Always See Their Chat History</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/6579079471-track-page-visits-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Track page visits in SparrowDesk</span></a></div></div></div></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Contacts</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/6442359654-contacts-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Contacts in SparrowDesk</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9265439191-how-to-manage-contact-segments/"><span class="sd-sidebar__article-link-text">How to manage contact segments</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3309995186-deleting-and-blocking-contacts-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Deleting and Blocking Contacts in SparrowDesk</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/6302420844-contact-fields-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Contact Fields in SparrowDesk</span></a></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Reports</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/4197419877-conversation-report/"><span class="sd-sidebar__article-link-text">Conversation Report</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/4793918681-team-performance-report/"><span class="sd-sidebar__article-link-text">Team Performance Report
</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/8030073382-understanding-the-ai-agent-report-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Understanding the AI Agent Report in SparrowDesk</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/4141248063-viewing-csat-reports-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Viewing CSAT reports in SparrowDesk</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/6084719845-reports-faq/"><span class="sd-sidebar__article-link-text">Reports FAQ</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/1214946415-exporting-reports-as-pdf/"><span class="sd-sidebar__article-link-text">Exporting Reports as PDF</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/1721994907-help-center-reports/"><span class="sd-sidebar__article-link-text">Help Center Reports</span></a></li><li><div class="sd-sidebar__subcollection"><button type="button" class="sd-sidebar__subcollection-toggle" style="padding-left:16px" aria-expanded="false"><span class="sd-sidebar__subcollection-name">Custom Reports</span><svg width="12" height="12" viewBox="0 0 12 12" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="sd-sidebar__chevron"><path d="M3 4.5L6 7.5L9 4.5" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"></path></svg></button><div class="sd-sidebar__subcollection-content" aria-hidden="true"><div class="sd-sidebar__subcollection-content-inner"><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/7010508591-build-a-custom-report/"><span class="sd-sidebar__article-link-text">Build a Custom Report</span></a></div></div></div></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Automation</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3223647195-macros/"><span class="sd-sidebar__article-link-text">Macros</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/8533243717-business-hours/"><span class="sd-sidebar__article-link-text">Business Hours</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/7817063350-service-level-agreements-slas/"><span class="sd-sidebar__article-link-text">Service-Level Agreements (SLAs)</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/2294873322-setting-up-csat-customer-satisfaction-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Setting up CSAT (Customer Satisfaction) in SparrowDesk</span></a></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Zoona AI</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/1283258825-ai-suggested-replies-in-your-inbox/"><span class="sd-sidebar__article-link-text">AI Suggested replies in your Inbox</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3149902532-ai-generated-chat-subjects/"><span class="sd-sidebar__article-link-text">AI-Generated Chat Subjects</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/4153164796-zoona-ai-knowledge-improvements/"><span class="sd-sidebar__article-link-text">Zoona AI Knowledge Improvements</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/5534414929-introduction-to-ai-copilot/"><span class="sd-sidebar__article-link-text">Introduction to AI Copilot</span></a></li><li><div class="sd-sidebar__subcollection"><button type="button" class="sd-sidebar__subcollection-toggle" style="padding-left:16px" aria-expanded="false"><span class="sd-sidebar__subcollection-name">AI Agent</span><svg width="12" height="12" viewBox="0 0 12 12" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="sd-sidebar__chevron"><path d="M3 4.5L6 7.5L9 4.5" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"></path></svg></button><div class="sd-sidebar__subcollection-content" aria-hidden="true"><div class="sd-sidebar__subcollection-content-inner"><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/5909029667-introduction-to-ai-agent/"><span class="sd-sidebar__article-link-text">Introduction to AI Agent</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/3415057917-ai-agent-configure-persona/"><span class="sd-sidebar__article-link-text">AI Agent - Configure Persona</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/2667008244-training-your-ai-agent/"><span class="sd-sidebar__article-link-text">Training your AI Agent</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/5047728006-zoona-ai-agent-commands/"><span class="sd-sidebar__article-link-text">Zoona AI Agent Commands</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/3335440741-ai-agent-deploying-on-chat/"><span class="sd-sidebar__article-link-text">AI Agent - Deploying on chat</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/3615666031-ai-agent-deploying-on-email/"><span class="sd-sidebar__article-link-text">AI Agent - Deploying on Email</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/4145623614-how-to-create-a-command/"><span class="sd-sidebar__article-link-text">How to Create a Command
</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/3357646465-zoona-ai-agent-faq/"><span class="sd-sidebar__article-link-text">Zoona AI Agent - FAQ</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/8622069142-testing-your-ai-agent/"><span class="sd-sidebar__article-link-text">Testing your AI Agent</span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/8905521829-understanding-ai-resolutions-in-sparrowdesk/"><span class="sd-sidebar__article-link-text">Understanding AI resolutions in SparrowDesk</span></a></div></div></div></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Workflows</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/6015959400-automate-repetitive-tasks-through-workflows/"><span class="sd-sidebar__article-link-text">Automate repetitive tasks through Workflows</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/1546312521-how-to-create-a-workflow/"><span class="sd-sidebar__article-link-text">How to Create a Workflow</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9310053513-workflow-blocks-library/"><span class="sd-sidebar__article-link-text">Workflow Blocks Library</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/2086855148-notify-a-slack-channel-from-a-workflow/"><span class="sd-sidebar__article-link-text">Notify a Slack Channel from a Workflow</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/5307360636-classify-conversations-with-a-custom-prompt/"><span class="sd-sidebar__article-link-text">Classify Conversations with a Custom Prompt</span></a></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Help Centre</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3020816155-write-knowledge-articles-for-your-help-centre-and-ai-agents/"><span class="sd-sidebar__article-link-text">Write Knowledge Articles for your Help Centre and AI Agents</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/5161445804-setting-up-and-customizing-your-help-center/"><span class="sd-sidebar__article-link-text">Setting Up and Customizing Your Help Center</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9544012133-use-a-custom-domain-for-your-help-center/"><span class="sd-sidebar__article-link-text">Use a Custom Domain for Your Help Center</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9526105773-make-your-help-centre-discoverable-in-search-results/"><span class="sd-sidebar__article-link-text">Make Your Help Centre Discoverable in Search results</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/4595219667-adding-google-tag-manager-to-your-help-center/"><span class="sd-sidebar__article-link-text">Adding Google Tag Manager to your Help Center</span></a></li><li><div class="sd-sidebar__subcollection"><button type="button" class="sd-sidebar__subcollection-toggle" style="padding-left:16px" aria-expanded="false"><span class="sd-sidebar__subcollection-name">Ticket Forms and Customer Portal</span><svg width="12" height="12" viewBox="0 0 12 12" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="sd-sidebar__chevron"><path d="M3 4.5L6 7.5L9 4.5" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"></path></svg></button><div class="sd-sidebar__subcollection-content" aria-hidden="true"><div class="sd-sidebar__subcollection-content-inner"><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/2645912009-creating-a-ticket-form/"><span class="sd-sidebar__article-link-text">Creating a Ticket Form </span></a><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:28px" href="/hc/en/articles/4881954121-setting-up-customer-portal/"><span class="sd-sidebar__article-link-text">Setting up Customer Portal </span></a></div></div></div></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Billing</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/2491921680-how-does-sparrowdesk-pricing-work/"><span class="sd-sidebar__article-link-text">How does SparrowDesk pricing work?</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/1579778166-what-is-seat/"><span class="sd-sidebar__article-link-text">What is Seat ?</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/8444319203-manage-your-billing-and-invoices/"><span class="sd-sidebar__article-link-text">Manage your Billing and Invoices </span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/6117233838-about-sales-tax/"><span class="sd-sidebar__article-link-text">About Sales Tax </span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/7353493262-how-to-cancel-your-subscription/"><span class="sd-sidebar__article-link-text">How to cancel your subscription </span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/7648276263-frequently-asked-questions/"><span class="sd-sidebar__article-link-text">Frequently Asked Questions</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3094081779-ai-co-pilot-and-ai-resolution-billing/"><span class="sd-sidebar__article-link-text">AI Copilot and AI Resolution billing</span></a></li><li><a class="hc-link hc-link--active sd-sidebar__article-link sd-sidebar__article-link--active" aria-current="page" target="_parent" style="padding-left:16px" href="/hc/en/articles/6261244118-sparrowdesk-startup-program/"><span class="sd-sidebar__article-link-text">SparrowDesk Startup Program</span></a></li></ul></section><section class="sd-sidebar__group sd-sidebar__group--expanded"><div class="sd-sidebar__group-header"><span class="sd-sidebar__group-title">Apps and Integrations</span></div><ul><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9750273165-okta-single-sign-on-setup-for-sparrowdesk/"><span class="sd-sidebar__article-link-text">Okta Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3497836774-integrating-hubspot-with-sparrowdesk/"><span class="sd-sidebar__article-link-text">HubSpot Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3305919688-integrating-surveysparrow-with-sparrowdesk/"><span class="sd-sidebar__article-link-text">SurveySparrow Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/6859905246-integrating-sparrowdesk-with-zapier/"><span class="sd-sidebar__article-link-text">Zapier Integration
</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9901488692-connecting-sparrowdesk-with-attio/"><span class="sd-sidebar__article-link-text">Attio Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/4282061086-connecting-sparrowdesk-with-linear/"><span class="sd-sidebar__article-link-text">Linear Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/6652637369-integrating-sparrowdesk-with-jira/"><span class="sd-sidebar__article-link-text">Jira Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/8776004839-connecting-sparrowdesk-for-gmail/"><span class="sd-sidebar__article-link-text">Gmail Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/1117496574-integrating-notion-with-sparrowdesk/"><span class="sd-sidebar__article-link-text">Notion Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/1088454517-integrating-sparrowdesk-with-shopify/"><span class="sd-sidebar__article-link-text">Shopify Integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/3562609569-migrating-from-freshdesk/"><span class="sd-sidebar__article-link-text">Migrating from Freshdesk</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/8648909219-zoho-crm-integration/"><span class="sd-sidebar__article-link-text">Zoho CRM integration</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9514298850-set-up-a-webhook/"><span class="sd-sidebar__article-link-text">Set Up a Webhook</span></a></li><li><a class="hc-link sd-sidebar__article-link" target="_parent" style="padding-left:16px" href="/hc/en/articles/9387729758-create-and-manage-api-keys/"><span class="sd-sidebar__article-link-text">Create and Manage API Keys</span></a></li></ul></section></div></div></aside></aside><div class="article-page__content"><!--$?--><template id="B:0"></template><div class="top-progress-bar" aria-label="Loading"><div class="top-progress-bar__indicator"></div></div><div class="article-page__header-bar article-page__header-bar--skeleton" aria-hidden="true"><nav class="article-page__breadcrumbs"><span class="article-page__breadcrumb-skeleton"></span></nav><div class="article-page__header-actions"><span 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/hc/_next/image/?url=https%3A%2F%2Fpublic.cdn.sparrowdesk.com%2Fhelpdesk-application%2Fproduction%2Fdc7aa731-6809-4a0c-bb23-b69d172c8781%2Faccount-images%2F01K8WVPM2P69CA4JMFCXDM1H9T.jpeg&amp;w=1920&amp;q=75 1920w, /hc/_next/image/?url=https%3A%2F%2Fpublic.cdn.sparrowdesk.com%2Fhelpdesk-application%2Fproduction%2Fdc7aa731-6809-4a0c-bb23-b69d172c8781%2Faccount-images%2F01K8WVPM2P69CA4JMFCXDM1H9T.jpeg&amp;w=2048&amp;q=75 2048w, /hc/_next/image/?url=https%3A%2F%2Fpublic.cdn.sparrowdesk.com%2Fhelpdesk-application%2Fproduction%2Fdc7aa731-6809-4a0c-bb23-b69d172c8781%2Faccount-images%2F01K8WVPM2P69CA4JMFCXDM1H9T.jpeg&amp;w=3840&amp;q=75 3840w" src="/hc/_next/image/?url=https%3A%2F%2Fpublic.cdn.sparrowdesk.com%2Fhelpdesk-application%2Fproduction%2Fdc7aa731-6809-4a0c-bb23-b69d172c8781%2Faccount-images%2F01K8WVPM2P69CA4JMFCXDM1H9T.jpeg&amp;w=3840&amp;q=75"/><span class="article-meta__author-name">Vaishali</span></div></div></div><div class="prose article-page__content-body"><p><span style="white-space:pre-wrap">The </span><b><strong style="white-space:pre-wrap">SparrowDesk Startup Program</strong></b><span style="white-space:pre-wrap"> helps early-stage startups deliver high-quality customer support without committing to full Professional pricing upfront.</span></p><p><span style="white-space:pre-wrap">Eligible startups receive </span><b><strong style="white-space:pre-wrap">full access to SparrowDesk’s top-tier (Professional) plan</strong></b><span style="white-space:pre-wrap">, with </span><b><strong style="white-space:pre-wrap">all features unlocked</strong></b><span style="white-space:pre-wrap">, at a </span><b><strong style="white-space:pre-wrap">discounted rate for up to three years</strong></b><span style="white-space:pre-wrap">. This article explains how the program works, how discounts are applied, and what to expect during the program period.</span></p><h2 id="hdr_01KJ9VBKE2CJA0P9N7RYHQB4QA"><b><strong style="white-space:pre-wrap">What is the SparrowDesk Startup Program?</strong></b></h2><p><span style="white-space:pre-wrap">The Startup Program is designed for early-stage software and technology startups that want to scale customer support efficiently while managing costs.</span></p><p><span style="white-space:pre-wrap">Once approved, your SparrowDesk account is placed on the </span><b><strong style="white-space:pre-wrap">Professional plan</strong></b><span style="white-space:pre-wrap"> and receives </span><b><strong style="white-space:pre-wrap">startup-specific, time-based discounts</strong></b><span style="white-space:pre-wrap">. These discounts reduce your subscription cost gradually over three years, allowing a smooth transition to standard pricing as your startup grows.</span></p><h2 id="hdr_01KJ9VBKE22WTPF73BPBJ9MM4P"><b><strong style="white-space:pre-wrap">How Startup discounts work</strong></b></h2><p><span style="white-space:pre-wrap">Startup discounts are applied </span><b><strong style="white-space:pre-wrap">automatically</strong></b><span style="white-space:pre-wrap"> after your application is approved and your account is activated under the Startup Program.</span></p><p><span style="white-space:pre-wrap">The discounts follow a </span><b><strong style="white-space:pre-wrap">phased, multi-year structure</strong></b><span style="white-space:pre-wrap">, ensuring that startups can continue using SparrowDesk’s full platform while progressively adjusting to standard Professional pricing.</span></p><p><span style="white-space:pre-wrap">No manual activation or additional requests are required once approval is complete.</span></p><h2 id="hdr_01KJ9VBKE212J3FMZ2XGXN3KRZ"><b><strong style="white-space:pre-wrap">Discount structure</strong></b></h2><h3 id="hdr_01KJ9VBKE2CC8WRE8PW227PMHS"><b><strong style="white-space:pre-wrap">Year 1: 90% Startup Discount</strong></b></h3><p><span style="white-space:pre-wrap">In </span><b><strong style="white-space:pre-wrap">Year 1</strong></b><span style="white-space:pre-wrap">, your Professional plan is discounted by </span><b><strong style="white-space:pre-wrap">90%</strong></b><span style="white-space:pre-wrap">.</span></p><p><span style="white-space:pre-wrap">This allows early-stage teams to start using SparrowDesk with </span><b><strong style="white-space:pre-wrap">minimal upfront cost</strong></b><span style="white-space:pre-wrap">, while accessing the complete Professional feature set during initial growth. Get </span><b><strong style="white-space:pre-wrap">300 free AI resolutions </strong></b><span style="white-space:pre-wrap">monthly to automate replies.</span></p><h3 id="hdr_01KJ9VBKE2DNSPZH5GBH74PCXH"><b><strong style="white-space:pre-wrap">Year 2: 50% Startup Discount</strong></b></h3><p><span style="white-space:pre-wrap">In </span><b><strong style="white-space:pre-wrap">Year 2</strong></b><span style="white-space:pre-wrap">, your Professional plan continues at a </span><b><strong style="white-space:pre-wrap">50% discount</strong></b><span style="white-space:pre-wrap"> compared to standard Professional pricing.</span></p><p><span style="white-space:pre-wrap">You retain </span><b><strong style="white-space:pre-wrap">full access to all Professional features</strong></b><span style="white-space:pre-wrap"> as your customer base and support volume grow. No changes to your configuration or usage are required.</span></p><h3 id="hdr_01KJ9VBKE2W6JCMW398ZHWB6ZM"><b><strong style="white-space:pre-wrap">Year 3: 25% Startup Discount</strong></b></h3><p><span style="white-space:pre-wrap">In </span><b><strong style="white-space:pre-wrap">Year 3</strong></b><span style="white-space:pre-wrap">, your Professional plan receives a </span><b><strong style="white-space:pre-wrap">25% discount</strong></b><span style="white-space:pre-wrap"> off standard pricing.</span></p><p><span style="white-space:pre-wrap">This final phase supports a </span><b><strong style="white-space:pre-wrap">smooth transition</strong></b><span style="white-space:pre-wrap"> to regular pricing. There are </span><b><strong style="white-space:pre-wrap">no feature restrictions</strong></b><span style="white-space:pre-wrap">, </span><b><strong style="white-space:pre-wrap">no lock-ins</strong></b><span style="white-space:pre-wrap">, and </span><b><strong style="white-space:pre-wrap">no service interruptions</strong></b><span style="white-space:pre-wrap"> during or after this phase.</span></p><h2 id="hdr_01KPZCPS4TKAV47N2CZ8W798M1"><b><strong style="white-space:pre-wrap">What the discount applies to</strong></b></h2><p><span style="white-space:pre-wrap">Startup discounts apply to:</span></p><ul><li value="1"><span style="white-space:pre-wrap">The </span><b><strong style="white-space:pre-wrap">Professional plan subscription</strong></b></li><li value="2"><span style="white-space:pre-wrap">All </span><b><strong style="white-space:pre-wrap">Professional features</strong></b><span style="white-space:pre-wrap">, identical to those available to non-startup customers</span></li></ul><p><span style="white-space:pre-wrap">There is </span><b><strong style="white-space:pre-wrap">no feature gating</strong></b><span style="white-space:pre-wrap"> during the program. Your account remains on the full Professional plan throughout the entire discount period.</span></p><h2 id="hdr_01KJ9VBKE3QFQSYBWENZ61YRDE"><b><strong style="white-space:pre-wrap">When startup pricing begins</strong></b></h2><p><span style="white-space:pre-wrap">Startup pricing is applied:</span></p><ul><li value="1"><span style="white-space:pre-wrap">After your application is reviewed and approved</span></li><li value="2"><span style="white-space:pre-wrap">Once your account is confirmed under the Startup Program</span></li></ul><p><span style="white-space:pre-wrap">The discount is applied automatically. You do not need to enable or request it separately.</span></p><h2 id="hdr_01KJ9VBKE3AT22ECWM4KNS63JD"><b><strong style="white-space:pre-wrap">What happens when a discount period ends?</strong></b></h2><p><span style="white-space:pre-wrap">At the end of each yearly discount phase:</span></p><ul><li value="1"><span style="white-space:pre-wrap">Your account automatically moves to the </span><b><strong style="white-space:pre-wrap">next startup pricing phase</strong></b></li><li value="2"><span style="white-space:pre-wrap">No action is required from your side</span></li></ul><p><span style="white-space:pre-wrap">After the third year, your account transitions to </span><b><strong style="white-space:pre-wrap">standard Professional pricing</strong></b><span style="white-space:pre-wrap">. Your data, configuration, and access remain unchanged - only the billing rate is updated.</span></p><h2 id="hdr_01KJ9VBKE3G3E9W8B870YATQF2"><b><strong style="white-space:pre-wrap">Program duration</strong></b></h2><p><span style="white-space:pre-wrap">The SparrowDesk Startup Program provides discounted access for </span><b><strong style="white-space:pre-wrap">three years</strong></b><span style="white-space:pre-wrap">.</span></p><p><span style="white-space:pre-wrap">After the three-year period ends, your account transitions to </span><b><strong style="white-space:pre-wrap">standard pricing</strong></b><span style="white-space:pre-wrap">. Your data and configuration remain unchanged.</span></p><h2 id="hdr_01KJ9VBKE3ZDHZHY86D5F9NQNG"><b><strong style="white-space:pre-wrap">Frequently asked questions</strong></b></h2><p dir="ltr"><span style="white-space:pre-wrap">Are there any other discounts available?
Currently, the primary running discount is the SparrowDesk Startup Program. No other general running discounts are available.</span></p><p><b><strong style="white-space:pre-wrap">1. Who can apply to the SparrowDesk Startup Program?</strong></b><br/><span style="white-space:pre-wrap"> Early-stage software or technology startups that meet the eligibility criteria listed above can apply.</span></p><p></p><p><b><strong style="white-space:pre-wrap">2. How long does approval take?</strong></b><br/><span style="white-space:pre-wrap"> All applications are reviewed manually. You’ll receive a response within 2 business days via email.</span></p><p></p><p><b><strong style="white-space:pre-wrap">3. Are AI features included in the Startup Program?</strong></b><br/><span style="white-space:pre-wrap"> Yes. The program includes 300 free AI resolutions per month.</span><br/><span style="white-space:pre-wrap"> Any additional AI usage is billed at standard AI pricing.</span></p><p><b><strong style="white-space:pre-wrap">4. Are there any usage limits?</strong></b><br/><span style="white-space:pre-wrap"> There are no hard usage caps.</span><br/><span style="white-space:pre-wrap"> The Fair Usage Policy applies to ensure fair access for all startups. Excessive or non-support usage may trigger a review.</span></p><p><b><strong style="white-space:pre-wrap">5. What happens if I exceed normal usage?</strong></b><br/><span style="white-space:pre-wrap"> If your usage exceeds normal levels, we’ll notify you first.</span><br/><span style="white-space:pre-wrap"> If high usage continues, we may suggest moving to a custom Professional plan.</span></p><p><b><strong style="white-space:pre-wrap">6. Can I upgrade or downgrade my plan during the program?</strong></b><br/><span style="white-space:pre-wrap"> Startup Program accounts are on the Professional plan.</span><br/><span style="white-space:pre-wrap"> Downgrades are available after the 3-year program period ends.</span></p><p><b><strong style="white-space:pre-wrap">7. Can I add more seats during the program?</strong></b><br/><span style="white-space:pre-wrap"> Yes. There is no seat limit.</span><br/><span style="white-space:pre-wrap"> Any additional seats follow your current year’s discount rate.</span></p><p><b><strong style="white-space:pre-wrap">8. What if my startup grows or gets acquired?</strong></b><br/><span style="white-space:pre-wrap"> If your team grows beyond 50 employees, you remain in the program for the full term.</span></p><p><span style="white-space:pre-wrap">If your startup is acquired, Startup Program benefits cannot be transferred to another existing SparrowDesk account.</span></p><p><b><strong style="white-space:pre-wrap">9. Can I extend the Startup Program?</strong></b><br/><span style="white-space:pre-wrap"> No. The Startup Program is limited to three years and cannot be extended.</span></p><p><b><strong style="white-space:pre-wrap">10. Will I lose data after the program ends?</strong></b><br/><span style="white-space:pre-wrap"> No. Your data and settings remain unchanged.</span><br/><span style="white-space:pre-wrap"> Only the billing rate changes after the program ends.</span></p><p><b><strong style="white-space:pre-wrap">11. Can I cancel at any time?</strong></b><br/><span style="white-space:pre-wrap"> Yes. There is no lock-in.</span><br/><span style="white-space:pre-wrap"> You only pay for the active billing period.</span></p><p><b><strong style="white-space:pre-wrap">12. Can I reapply if my application is rejected?</strong></b><br/><span style="white-space:pre-wrap"> Yes. You can reapply after 3 months if your details have changed.</span></p><p><b><strong style="white-space:pre-wrap">13. Is the Startup Program available globally?</strong></b><br/><span style="white-space:pre-wrap"> Yes, except in regions restricted by trade laws.</span></p><p><b><strong style="white-space:pre-wrap">14. Can I migrate from another helpdesk?</strong></b><br/><span style="white-space:pre-wrap"> Yes. SparrowDesk supports imports from Intercom, Zendesk, Freshdesk, and other platforms.</span></p><p><b><strong style="white-space:pre-wrap">15. What onboarding help is provided?</strong></b><br/><span style="white-space:pre-wrap"> You’ll get access to onboarding resources, templates, and Help Center articles.</span><br/><span style="white-space:pre-wrap"> Some startups may also receive dedicated onboarding assistance.</span></p><p><b><strong style="white-space:pre-wrap">16. Can startups get featured or partner with SparrowDesk?</strong></b><br/><span style="white-space:pre-wrap"> Yes. Participating startups may be highlighted in community features, case studies, and co-marketing campaigns.</span></p><p dir="ltr"><span style="white-space:pre-wrap">Where can I apply?
You can apply using the Startup Program application link shared by support or via the Startup Program webpage. The Link to the SparrowDesk Startup programe is here - </span><a href="https://www.sparrowdesk.com/startup"><span style="white-space:pre-wrap">https://www.sparrowdesk.com/startup</span></a></p><h3 id="hdr_01KJ9VBKE36WJJ30SAEAWK729E"><b><strong style="white-space:pre-wrap">Fair usage policy (Summary)</strong></b></h3><p><span style="white-space:pre-wrap">SparrowDesk is intended for </span><b><strong style="white-space:pre-wrap">legitimate customer support use</strong></b><span style="white-space:pre-wrap">.</span></p><p><b><strong style="white-space:pre-wrap">Not allowed:</strong></b></p><ul><li value="1"><span style="white-space:pre-wrap">Outbound marketing or spam automation</span></li><li value="2"><span style="white-space:pre-wrap">Simulated traffic or bulk load tests</span></li><li value="3"><span style="white-space:pre-wrap">Non-support AI usage</span></li></ul><p><span style="white-space:pre-wrap">Repeated or intentional misuse may result in </span><b><strong style="white-space:pre-wrap">removal from the program</strong></b><span style="white-space:pre-wrap">.</span></p><h3 id="hdr_01KJ9VBKE3P3CP54NNJD96DV0C"><b><strong style="white-space:pre-wrap">Need Help?</strong></b></h3><p><span style="white-space:pre-wrap">For questions about eligibility, application status, or the Startup Program, contact </span><b><strong style="white-space:pre-wrap">SparrowDesk support</strong></b><span style="white-space:pre-wrap">.</span></p><p><br/></p></div><div class="article-page__sparrow-branding"><footer class="sd-branding"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 32 36" fill="none"><g clip-path="url(#clip0_427_13483)"><path d="M10.2127 22.3901C7.95146 22.1899 5.24488 19.7906 3.15625 17.4534C7.60623 15.6755 10.9929 17.3257 12.2703 19.0276C12.5395 19.3832 13.3508 20.6157 12.5257 21.4718C11.8456 22.1761 11.1068 22.4696 10.2127 22.3901Z" fill="#0F172A"></path><path d="M22.6676 18.5537C22.6676 18.6987 22.6676 18.8403 22.6573 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class="toc-link__indicator"><div class="toc-link__indicator-dot"></div></div><span class="toc-link__text">What is the SparrowDesk Startup Program?</span></button></li><li><button type="button" class="toc-link "><div class="toc-link__indicator"></div><span class="toc-link__text">How Startup discounts work</span></button></li><li><button type="button" class="toc-link "><div class="toc-link__indicator"></div><span class="toc-link__text">Discount structure</span></button></li><li><button type="button" class="toc-link "><div class="toc-link__indicator"></div><span class="toc-link__text">What the discount applies to</span></button></li><li><button type="button" class="toc-link "><div class="toc-link__indicator"></div><span class="toc-link__text">When startup pricing begins</span></button></li><li><button type="button" class="toc-link "><div class="toc-link__indicator"></div><span class="toc-link__text">What happens when a discount period ends?</span></button></li><li><button type="button" class="toc-link "><div class="toc-link__indicator"></div><span class="toc-link__text">Program duration</span></button></li><li><button type="button" class="toc-link "><div class="toc-link__indicator"></div><span class="toc-link__text">Frequently asked questions</span></button></li></ul></nav></div></main><!--$--><!--/$--></div><script>$RB=[];$RV=function(a){$RT=performance.now();for(var b=0;b<a.length;b+=2){var c=a[b],e=a[b+1];null!==e.parentNode&&e.parentNode.removeChild(e);var f=c.parentNode;if(f){var g=c.previousSibling,h=0;do{if(c&&8===c.nodeType){var d=c.data;if("/$"===d||"/&"===d)if(0===h)break;else h--;else"$"!==d&&"$?"!==d&&"$~"!==d&&"$!"!==d&&"&"!==d||h++}d=c.nextSibling;f.removeChild(c);c=d}while(c);for(;e.firstChild;)f.insertBefore(e.firstChild,c);g.data="$";g._reactRetry&&requestAnimationFrame(g._reactRetry)}}a.length=0};
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Your account remains on the full Professional plan throughout the entire discount period.\"}]]}]\n2a:[\"$\",\"h2\",\"23\",{\"id\":\"hdr_01KJ9VBKE3QFQSYBWENZ61YRDE\",\"children\":[\"$\",\"b\",null,{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"When startup pricing begins\"}]}]}]\n2b:[\"$\",\"p\",\"24\",{\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Startup pricing is applied:\"}]}]\n2c:[\"$\",\"ul\",\"25\",{\"children\":[[\"$\",\"li\",\"0\",{\"value\":\"1\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"After your application is reviewed and approved\"}]}],[\"$\",\"li\",\"1\",{\"value\":\"2\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Once your account is confirmed under the Startup Program\"}]}]]}]\n2d:[\"$\",\"p\",\"26\",{\"childr"])</script><script>self.__next_f.push([1,"en\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"The discount is applied automatically. You do not need to enable or request it separately.\"}]}]\n2e:[\"$\",\"h2\",\"27\",{\"id\":\"hdr_01KJ9VBKE3AT22ECWM4KNS63JD\",\"children\":[\"$\",\"b\",null,{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"What happens when a discount period ends?\"}]}]}]\n2f:[\"$\",\"p\",\"28\",{\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"At the end of each yearly discount phase:\"}]}]\n30:[\"$\",\"ul\",\"29\",{\"children\":[[\"$\",\"li\",\"0\",{\"value\":\"1\",\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Your account automatically moves to the \"}],[\"$\",\"b\",\"1\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"next startup pricing phase\"}]}]]}],[\"$\",\"li\",\"1\",{\"value\":\"2\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"No action is required from your side\"}]}]]}]\n31:[\"$\",\"p\",\"30\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"After the third year, your account transitions to \"}],[\"$\",\"b\",\"1\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"standard Professional pricing\"}]}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\". Your data, configuration, and access remain unchanged - only the billing rate is updated.\"}]]}]\n32:[\"$\",\"h2\",\"31\",{\"id\":\"hdr_01KJ9VBKE3G3E9W8B870YATQF2\",\"children\":[\"$\",\"b\",null,{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Program duration\"}]}]}]\n33:[\"$\",\"p\",\"32\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"The SparrowDesk Startup Program provides discounted access for \"}],[\"$\",\"b\",\"1\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"three years\"}]}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\".\"}]]}]\n34:[\"$\",\"p\",\"33\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"After the three-year period ends, y"])</script><script>self.__next_f.push([1,"our account transitions to \"}],[\"$\",\"b\",\"1\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"standard pricing\"}]}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\". Your data and configuration remain unchanged.\"}]]}]\n35:[\"$\",\"h2\",\"34\",{\"id\":\"hdr_01KJ9VBKE3ZDHZHY86D5F9NQNG\",\"children\":[\"$\",\"b\",null,{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Frequently asked questions\"}]}]}]\n36:[\"$\",\"p\",\"35\",{\"dir\":\"ltr\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Are there any other discounts available?\\nCurrently, the primary running discount is the SparrowDesk Startup Program. No other general running discounts are available.\"}]}]\n37:[\"$\",\"p\",\"36\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"1. Who can apply to the SparrowDesk Startup Program?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Early-stage software or technology startups that meet the eligibility criteria listed above can apply.\"}]]}]\n38:[\"$\",\"p\",\"37\",{\"children\":\"$undefined\"}]\n39:[\"$\",\"p\",\"38\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"2. How long does approval take?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" All applications are reviewed manually. You’ll receive a response within 2 business days via email.\"}]]}]\n3a:[\"$\",\"p\",\"39\",{\"children\":\"$undefined\"}]\n3b:[\"$\",\"p\",\"40\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"3. Are AI features included in the Startup Program?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Yes. The program includes 300 free AI resolutions per month.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Any additio"])</script><script>self.__next_f.push([1,"nal AI usage is billed at standard AI pricing.\"}]]}]\n3c:[\"$\",\"p\",\"41\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"4. Are there any usage limits?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" There are no hard usage caps.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" The Fair Usage Policy applies to ensure fair access for all startups. Excessive or non-support usage may trigger a review.\"}]]}]\n3d:[\"$\",\"p\",\"42\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"5. What happens if I exceed normal usage?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" If your usage exceeds normal levels, we’ll notify you first.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" If high usage continues, we may suggest moving to a custom Professional plan.\"}]]}]\n3e:[\"$\",\"p\",\"43\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"6. Can I upgrade or downgrade my plan during the program?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Startup Program accounts are on the Professional plan.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Downgrades are available after the 3-year program period ends.\"}]]}]\n3f:[\"$\",\"p\",\"44\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"7. Can I add more seats during the program?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Yes. There is no seat limit.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Any a"])</script><script>self.__next_f.push([1,"dditional seats follow your current year’s discount rate.\"}]]}]\n40:[\"$\",\"p\",\"45\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"8. What if my startup grows or gets acquired?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" If your team grows beyond 50 employees, you remain in the program for the full term.\"}]]}]\n41:[\"$\",\"p\",\"46\",{\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"If your startup is acquired, Startup Program benefits cannot be transferred to another existing SparrowDesk account.\"}]}]\n42:[\"$\",\"p\",\"47\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"9. Can I extend the Startup Program?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" No. The Startup Program is limited to three years and cannot be extended.\"}]]}]\n43:[\"$\",\"p\",\"48\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"10. Will I lose data after the program ends?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" No. Your data and settings remain unchanged.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Only the billing rate changes after the program ends.\"}]]}]\n44:[\"$\",\"p\",\"49\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"11. Can I cancel at any time?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Yes. There is no lock-in.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" You only pay for the active billing period.\"}]]}]\n45:[\"$\",\"p\",\"50\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"childre"])</script><script>self.__next_f.push([1,"n\":\"12. Can I reapply if my application is rejected?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Yes. You can reapply after 3 months if your details have changed.\"}]]}]\n46:[\"$\",\"p\",\"51\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"13. Is the Startup Program available globally?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Yes, except in regions restricted by trade laws.\"}]]}]\n47:[\"$\",\"p\",\"52\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"14. Can I migrate from another helpdesk?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Yes. SparrowDesk supports imports from Intercom, Zendesk, Freshdesk, and other platforms.\"}]]}]\n48:[\"$\",\"p\",\"53\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"15. What onboarding help is provided?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" You’ll get access to onboarding resources, templates, and Help Center articles.\"}],[\"$\",\"br\",\"3\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"4\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Some startups may also receive dedicated onboarding assistance.\"}]]}]\n49:[\"$\",\"p\",\"54\",{\"children\":[[\"$\",\"b\",\"0\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"16. Can startups get featured or partner with SparrowDesk?\"}]}],[\"$\",\"br\",\"1\",{\"children\":\"$undefined\"}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\" Yes. Participating startups may be highlighted in community features, case studies, and co-marketing campaigns.\"}]]}]\n4a:[\"$\",\"p\",\"55\",{\"dir\":\"ltr\",\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Where can I apply?\\nYou can apply using the Startup Program applicatio"])</script><script>self.__next_f.push([1,"n link shared by support or via the Startup Program webpage. The Link to the SparrowDesk Startup programe is here - \"}],[\"$\",\"a\",\"1\",{\"href\":\"https://www.sparrowdesk.com/startup\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"https://www.sparrowdesk.com/startup\"}]}]]}]\n4b:[\"$\",\"h3\",\"56\",{\"id\":\"hdr_01KJ9VBKE36WJJ30SAEAWK729E\",\"children\":[\"$\",\"b\",null,{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Fair usage policy (Summary)\"}]}]}]\n4c:[\"$\",\"p\",\"57\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"SparrowDesk is intended for \"}],[\"$\",\"b\",\"1\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"legitimate customer support use\"}]}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\".\"}]]}]\n4d:[\"$\",\"p\",\"58\",{\"children\":[\"$\",\"b\",null,{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Not allowed:\"}]}]}]\n4e:[\"$\",\"ul\",\"59\",{\"children\":[[\"$\",\"li\",\"0\",{\"value\":\"1\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Outbound marketing or spam automation\"}]}],[\"$\",\"li\",\"1\",{\"value\":\"2\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Simulated traffic or bulk load tests\"}]}],[\"$\",\"li\",\"2\",{\"value\":\"3\",\"children\":[\"$\",\"span\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Non-support AI usage\"}]}]]}]\n4f:[\"$\",\"p\",\"60\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Repeated or intentional misuse may result in \"}],[\"$\",\"b\",\"1\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"removal from the program\"}]}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\".\"}]]}]\n50:[\"$\",\"h3\",\"61\",{\"id\":\"hdr_01KJ9VBKE3P3CP54NNJD96DV0C\",\"children\":[\"$\",\"b\",null,{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"Need Help?\"}]}]}]\n51:[\"$\",\"p\",\"62\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"For questions about eligibility, a"])</script><script>self.__next_f.push([1,"pplication status, or the Startup Program, contact \"}],[\"$\",\"b\",\"1\",{\"children\":[\"$\",\"strong\",null,{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\"SparrowDesk support\"}]}],[\"$\",\"span\",\"2\",{\"style\":{\"whiteSpace\":\"pre-wrap\"},\"children\":\".\"}]]}]\n52:[\"$\",\"p\",\"63\",{\"children\":[\"$\",\"br\",null,{\"children\":\"$undefined\"}]}]\n53:[\"$\",\"div\",null,{\"className\":\"article-page__sparrow-branding\",\"children\":[\"$\",\"$L5e\",null,{}]}]\n60:T3f70,"])</script><script>self.__next_f.push([1,"\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThe \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eSparrowDesk Startup Program\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e helps early-stage startups deliver high-quality customer support without committing to full Professional pricing upfront.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eEligible startups receive \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003efull access to SparrowDesk’s top-tier (Professional) plan\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, with \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eall features unlocked\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, at a \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003ediscounted rate for up to three years\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e. This article explains how the program works, how discounts are applied, and what to expect during the program period.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KJ9VBKE2CJA0P9N7RYHQB4QA\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eWhat is the SparrowDesk Startup Program?\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThe Startup Program is designed for early-stage software and technology startups that want to scale customer support efficiently while managing costs.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eOnce approved, your SparrowDesk account is placed on the \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eProfessional plan\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e and receives \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003estartup-specific, time-based discounts\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e. These discounts reduce your subscription cost gradually over three years, allowing a smooth transition to standard pricing as your startup grows.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KJ9VBKE22WTPF73BPBJ9MM4P\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eHow Startup discounts work\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eStartup discounts are applied \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eautomatically\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e after your application is approved and your account is activated under the Startup Program.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThe discounts follow a \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003ephased, multi-year structure\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, ensuring that startups can continue using SparrowDesk’s full platform while progressively adjusting to standard Professional pricing.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eNo manual activation or additional requests are required once approval is complete.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KJ9VBKE212J3FMZ2XGXN3KRZ\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eDiscount structure\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003ch3 class=\"heading-h3\" id=\"hdr_01KJ9VBKE2CC8WRE8PW227PMHS\" style=\"font-size: 19.2px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eYear 1: 90% Startup Discount\u003c/strong\u003e\u003c/b\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eIn \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eYear 1\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, your Professional plan is discounted by \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e90%\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThis allows early-stage teams to start using SparrowDesk with \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eminimal upfront cost\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, while accessing the complete Professional feature set during initial growth. Get \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e300 free AI resolutions \u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003emonthly to automate replies.\u003c/span\u003e\u003c/p\u003e\u003ch3 class=\"heading-h3\" id=\"hdr_01KJ9VBKE2DNSPZH5GBH74PCXH\" style=\"font-size: 19.2px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eYear 2: 50% Startup Discount\u003c/strong\u003e\u003c/b\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eIn \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eYear 2\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, your Professional plan continues at a \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e50% discount\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e compared to standard Professional pricing.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eYou retain \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003efull access to all Professional features\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e as your customer base and support volume grow. No changes to your configuration or usage are required.\u003c/span\u003e\u003c/p\u003e\u003ch3 class=\"heading-h3\" id=\"hdr_01KJ9VBKE2W6JCMW398ZHWB6ZM\" style=\"font-size: 19.2px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eYear 3: 25% Startup Discount\u003c/strong\u003e\u003c/b\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eIn \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eYear 3\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, your Professional plan receives a \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e25% discount\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e off standard pricing.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThis final phase supports a \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003esmooth transition\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e to regular pricing. There are \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eno feature restrictions\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eno lock-ins\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, and \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eno service interruptions\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e during or after this phase.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KPZCPS4TKAV47N2CZ8W798M1\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eWhat the discount applies to\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eStartup discounts apply to:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli value=\"1\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThe \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eProfessional plan subscription\u003c/strong\u003e\u003c/b\u003e\u003c/li\u003e\u003cli value=\"2\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eAll \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eProfessional features\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e, identical to those available to non-startup customers\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThere is \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eno feature gating\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e during the program. Your account remains on the full Professional plan throughout the entire discount period.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KJ9VBKE3QFQSYBWENZ61YRDE\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eWhen startup pricing begins\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eStartup pricing is applied:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli value=\"1\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eAfter your application is reviewed and approved\u003c/span\u003e\u003c/li\u003e\u003cli value=\"2\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eOnce your account is confirmed under the Startup Program\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThe discount is applied automatically. You do not need to enable or request it separately.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KJ9VBKE3AT22ECWM4KNS63JD\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eWhat happens when a discount period ends?\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eAt the end of each yearly discount phase:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli value=\"1\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eYour account automatically moves to the \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003enext startup pricing phase\u003c/strong\u003e\u003c/b\u003e\u003c/li\u003e\u003cli value=\"2\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eNo action is required from your side\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eAfter the third year, your account transitions to \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003estandard Professional pricing\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e. Your data, configuration, and access remain unchanged - only the billing rate is updated.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KJ9VBKE3G3E9W8B870YATQF2\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eProgram duration\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eThe SparrowDesk Startup Program provides discounted access for \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003ethree years\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eAfter the three-year period ends, your account transitions to \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003estandard pricing\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e. Your data and configuration remain unchanged.\u003c/span\u003e\u003c/p\u003e\u003ch2 class=\"heading-h2\" id=\"hdr_01KJ9VBKE3ZDHZHY86D5F9NQNG\" style=\"font-size: 23.04px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eFrequently asked questions\u003c/strong\u003e\u003c/b\u003e\u003c/h2\u003e\u003cp dir=\"ltr\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eAre there any other discounts available?\nCurrently, the primary running discount is the SparrowDesk Startup Program. No other general running discounts are available.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e1. Who can apply to the SparrowDesk Startup Program?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Early-stage software or technology startups that meet the eligibility criteria listed above can apply.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e2. How long does approval take?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e All applications are reviewed manually. You’ll receive a response within 2 business days via email.\u003c/span\u003e\u003c/p\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e3. Are AI features included in the Startup Program?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Yes. The program includes 300 free AI resolutions per month.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Any additional AI usage is billed at standard AI pricing.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e4. Are there any usage limits?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e There are no hard usage caps.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e The Fair Usage Policy applies to ensure fair access for all startups. Excessive or non-support usage may trigger a review.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e5. What happens if I exceed normal usage?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e If your usage exceeds normal levels, we’ll notify you first.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e If high usage continues, we may suggest moving to a custom Professional plan.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e6. Can I upgrade or downgrade my plan during the program?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Startup Program accounts are on the Professional plan.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Downgrades are available after the 3-year program period ends.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e7. Can I add more seats during the program?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Yes. There is no seat limit.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Any additional seats follow your current year’s discount rate.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e8. What if my startup grows or gets acquired?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e If your team grows beyond 50 employees, you remain in the program for the full term.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eIf your startup is acquired, Startup Program benefits cannot be transferred to another existing SparrowDesk account.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e9. Can I extend the Startup Program?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e No. The Startup Program is limited to three years and cannot be extended.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e10. Will I lose data after the program ends?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e No. Your data and settings remain unchanged.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Only the billing rate changes after the program ends.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e11. Can I cancel at any time?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Yes. There is no lock-in.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e You only pay for the active billing period.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e12. Can I reapply if my application is rejected?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Yes. You can reapply after 3 months if your details have changed.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e13. Is the Startup Program available globally?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Yes, except in regions restricted by trade laws.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e14. Can I migrate from another helpdesk?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Yes. SparrowDesk supports imports from Intercom, Zendesk, Freshdesk, and other platforms.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e15. What onboarding help is provided?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e You’ll get access to onboarding resources, templates, and Help Center articles.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Some startups may also receive dedicated onboarding assistance.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003e16. Can startups get featured or partner with SparrowDesk?\u003c/strong\u003e\u003c/b\u003e\u003cbr\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e Yes. Participating startups may be highlighted in community features, case studies, and co-marketing campaigns.\u003c/span\u003e\u003c/p\u003e\u003cp dir=\"ltr\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eWhere can I apply?\nYou can apply using the Startup Program application link shared by support or via the Startup Program webpage. The Link to the SparrowDesk Startup programe is here - \u003c/span\u003e\u003ca href=\"https://www.sparrowdesk.com/startup\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003ehttps://www.sparrowdesk.com/startup\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\u003ch3 class=\"heading-h3\" id=\"hdr_01KJ9VBKE36WJJ30SAEAWK729E\" style=\"font-size: 19.2px; margin-top: 32px; margin-bottom: 3px;\"\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eFair usage policy (Summary)\u003c/strong\u003e\u003c/b\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eSparrowDesk is intended for \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003elegitimate customer support use\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eNot allowed:\u003c/strong\u003e\u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli value=\"1\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eOutbound marketing or spam automation\u003c/span\u003e\u003c/li\u003e\u003cli value=\"2\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eSimulated traffic or bulk load tests\u003c/span\u003e\u003c/li\u003e\u003cli value=\"3\"\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eNon-support AI usage\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003eRepeated or intentional misuse may result in \u003c/span\u003e\u003cb\u003e\u003cstrong style=\"white-space: pre-wrap;\"\u003eremoval from the program\u003c/strong\u003e\u003c/b\u003e\u003cspan style=\"white-space: pre-wrap;\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003ch3 class=\"heading-h3\" id=\"hdr_01KJ9VBKE3P3CP54NNJD96DV0C\" style=\"font-size: 19.2px; 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