[metadata]
apple-mobile-web-app-status-bar-style: default
apple-mobile-web-app-title: SparrowDesk
description: AI-Agent customer support software that auto-resolves tickets, assists agents, and scales with your team. Try SparrowDesk free.
keywords: SparrowDesk,AI Customer Service,AI Agents,customer service
mobile-web-app-capable: yes
og:description: AI-Agent customer support software that auto-resolves tickets, assists agents, and scales with your team. Try SparrowDesk free.
og:image: https://static.cdn.sparrowdesk.com/site/payload/uploads/2026/03/sparrowdesk-ai-helpdesk
og:image:alt: sparrowdesk-ai-helpdesk
og:image:height: 772
og:image:width: 1470
og:title: AI Customer Support Software That Automates 60% of Tickets
og:type: website
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twitter:card: summary_large_image
twitter:description: AI-Agent customer support software that auto-resolves tickets, assists agents, and scales with your team. Try SparrowDesk free.
twitter:image: https://static.cdn.sparrowdesk.com/site/payload/uploads/2026/03/sparrowdesk-ai-helpdesk
twitter:title: AI Customer Support Software That Automates 60% of Tickets
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[canonical-links]
https://www.sparrowdesk.com

[document-links]
/
AI Copilot Empower agents to deliver faster, smarter support: /products/ai-copilot
AI copilot: /products/ai-copilot
About us: /about-us
Affiliate Program: /saas-affiliate-program
Apps & Integration Plug in the apps your team already uses: /integrations
Blog: /blogs
Blogs: /blogs
BoldDesk: /resources/compare-sparrowdesk-vs-bolddesk
Book a demo: /request-demo
Business Hours Set clear support hours and manage expectations easily: /features/business-hours
Business Hours: /features/business-hours
CSAT Measure CSAT after every support conversation: /features/csat
CSAT that closes the loop. A one-tap survey goes out the moment you close a ticket, so the score comes straight from the customer. Catch the reply that missed while there’s still time to fix it.: /features/csat
CSAT: /features/csat
Changelog: /changelog
Contact sales: /request-demo
Contact us: /contact-us
Customer Portal Give customers full visibility and control over their tickets: /features/customer-portal
Customer Portal: /features/customer-portal
Customer Support Metrics: /customer-support-metrics
Customers: /customers
Developer: https://developer.sparrowdesk.com
Developer: https://developer.sparrowdesk.com/
Ecommerce Support as fast as your checkout.: /industries/ecommerce
Freshdesk Omni: /resources/compare-sparrowdesk-vs-freshdesk-omni
Front: /resources/compare-sparrowdesk-vs-front
Help Center Engage customers in real time with AI-powered, secured live chat: /products/help-center
Help Center: /products/help-center
Help Center: https://support.sparrowdesk.com/hc/en/
Help Scout: /resources/compare-sparrowdesk-vs-helpscout
IT industry Less ticket noise, more time to build.: /industries/it-industry
Intercom: /resources/compare-sparrowdesk-vs-intercom
Knowledge Base: https://support.sparrowdesk.com/hc/en/
Learn more: /zoona
Legal: /legal
Live Chat Engage customers in real-time with AI-powered, secure live chat: /products/live-chat-messaging
Live Chat: /products/live-chat-messaging
Macros Automate repetitive actions with one-click macros: /features/macros
Mobile App Support your team and customers from anywhere: /products/mobile-app
Multilingual support, built in. Customers write in whatever language they think in, and SparrowDesk translates the thread both ways. Your team answers in a click — no specialist to hire.: /products/live-chat-messaging
Omnichannel Inbox One inbox for every channel your customers use.: /products/omnichannel-inbox
Partners: /partners
Pricing: /pricing
Privacy Policy: /legal/privacy-policy
Quick-action Macros: /features/macros
Reporting See ticket volume, response times, CSAT, and AI resolutions at a glance.: /features/reporting
Reporting you can actually read. Build the reports your team needs, or just ask Copilot — “how many tickets are SLA-due this week?” — and get the answer from live data. No dashboards to wrestle, no analyst required.: /features/reporting
Reporting: /features/reporting
Richpanel: /resources/compare-sparrowdesk-vs-richpanel
SLA Guarantee fast response and consistent service delivery: /features/service-level-agreements-slas
Service Level Agreements: /features/service-level-agreements-slas
Set the SLA. Never watch the clock. Give every ticket a response and resolution target, and SparrowDesk tracks it — nudging your team before one breaches. Everyone sees what’s due, not what’s already late.: /features/service-level-agreements-slas
Small-business Do more with a lean team: /industries/small-business
Software Hub: /tools
Startup: /startup
Terms of Service: /legal/terms-of-service
Ticketing Every request tracked, assigned, and resolved faster: /products/ticketing
Ticketing: /products/ticketing
Travel and hospitality Fast support for every travel hiccup.: /industries/travel-and-hospitality
View all industries: /industries
Webinars: /webinars
Workflow Automation: /features/workflows
Workflows Automate processes, reduce effort, scale support faster: /features/workflows
Zendesk: /resources/compare-sparrowdesk-vs-zendesk
Zoho Desk: /resources/compare-sparrowdesk-vs-zohodesk
Zoona AI Resolves routine queries, not just replies to them: /zoona
Zoona AI agent: /products/ai-agents
[email protected]: /cdn-cgi/l/email-protection#cdbeb8bdbda2bfb98dbebdacbfbfa2baa9a8bea6e3aea2a0
https://app.sparrowdesk.com/login
https://www.facebook.com/profile.php?id=61576539530920
https://www.instagram.com/sparrowdesk/
https://www.linkedin.com/company/sparrowdesk
https://www.youtube.com/channel/UCnUPTayn9WA1YNobyWFOc1A
https://x.com/SparrowDesk

[content]
AI Customer Support Software That Automates 60% of Tickets
Login
Book a demo
Try for free
Products
Zoona AI
Resolves routine queries, not just replies to them
AI Copilot
Empower agents to deliver faster, smarter support
Ticketing
Every request tracked, assigned, and resolved faster
Live Chat
Engage customers in real-time with AI-powered, secure live chat
Omnichannel Inbox
One inbox for every channel your customers use.
Help Center
Engage customers in real time with AI-powered, secured live chat
Mobile App
Support your team and customers from anywhere
Apps & Integration
Plug in the apps your team already uses
Features
Reporting
See ticket volume, response times, CSAT, and AI resolutions at a glance.
Workflows
Automate processes, reduce effort, scale support faster
Macros
Automate repetitive actions with one-click macros
SLA
Guarantee fast response and consistent service delivery
Business Hours
Set clear support hours and manage expectations easily
Customer Portal
Give customers full visibility and control over their tickets
CSAT
Measure CSAT after every support conversation
Pricing
Resources
By industry
Small-business
Do more with a lean team
IT industry
Less ticket noise, more time to build.
Travel and hospitality
Fast support for every travel hiccup.
Ecommerce
Support as fast as your checkout.
View all industries
Browse resources
Customers
Blogs
Webinars
Customer Support Metrics
Software Hub
Help Center
Developer
Changelog
You run support.
AI runs the busywork.
Your team's answering the same questions over and over while customers wait. SparrowDesk's AI handles the repeat tickets and routes the rest to the right person — so your agents are free for the conversations that need them.
Start free trial
No credit card · 14-day trial · Live in a day
Zoona AI Agent
Omnichannel Inbox
Copilot
Automations
Zoona AI Agent
Omnichannel Inbox
Copilot
Automations
Trusted by 1,000+ support teams.
Meet Zoona
the AI agent that handles the busywork.
Zoona reads every ticket, works out what the customer needs, and answers
on its own — day or night. Your team steps in only when a human's needed.
Train it in minutes, not months
Zoona learns from what you already have — your website, help center, Notion, docs, even past conversations. Point it at your sources and it starts answering. You don't write a thing.
Sign up
Learn more
Zoona resolves it, start to finish.
Zoona reads the ticket, understands the intent, and sends the right response instantly. Your customers get answers at 2am on a Sunday without anyone on your team lifting a finger.
Contact sales
Learn more
Every channel. Every language. One AI agent
Email, live chat, WhatsApp, Slack - Zoona works across all of them. It responds in the language your customer writes in, so language is never a barrier to great support.
Book a demo
Learn more
Gets smarter every single day
Zoona flags tickets it can not answer and updates its own knowledge base automatically. Your support gets smarter over time, no maintenance required.
Sign up
Learn more
Works with the tools you already run on
Gmail
Salesforce
SurveySparrow
Microsoft
Pipedrive
Attio
Slack
Linear
HubSpot
Shopify
With SparrowDesk, we can keep track of inquiries simply by adding an emoji to the Slack message, and we can respond with AI assistance directly from the system. The intuitive and excellent user experience is truly worth noting.
Toshihide Hara
/
AndGo, Inc.
SparrowDesk has completely transformed how we deliver support. Integrating Zoona and AI Copilot helped us automate common resolutions faster and bring complete visibility into every interaction.
Venkata abhi
/
SurveySparrow, Inc.
I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.
Robin
/
UprootSecurity
The helpdesk
your agents will actually want to use
Reporting you can actually read.
Build the reports your team needs, or just ask Copilot — “how many tickets are SLA-due this week?” — and get the answer from live data. No dashboards to wrestle, no analyst required.
CSAT that closes the loop.
A one-tap survey goes out the moment you close a ticket, so the score comes straight from the customer. Catch the reply that missed while there’s still time to fix it.
Your help center answers first.
Turn your knowledge base into a branded, searchable help center — the same docs that train Zoona. Customers find answers themselves, so fewer tickets ever reach your team.
Build your help center
Multilingual support, built in.
Customers write in whatever language they think in, and SparrowDesk translates the thread both ways. Your team answers in a click — no specialist to hire.
Set the SLA. Never watch the clock.
Give every ticket a response and resolution target, and SparrowDesk tracks it — nudging your team before one breaches. Everyone sees what’s due, not what’s already late.
Your customer data is safe.
SparrowDesk is SOC 2 Type II certified and GDPR compliant. Your data is never used to train AI models.
What your customers share with you stays with you
Your support team
deserves this. Start today.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.
Start free trial
[email protected]
+1 (800) 481-0410
Product
Zoona AI agent
AI copilot
Ticketing
Live Chat
Help Center
Features
Reporting
Service Level Agreements
Business Hours
Workflow Automation
Quick-action Macros
Customer Portal
CSAT
Resources
Blog
Knowledge Base
Developer
Customer Support Metrics
Company
About us
Contact us
Startup
Affiliate Program
Partners
Compare with
Intercom
Freshdesk Omni
Zoho Desk
Zendesk
Help Scout
Front
BoldDesk
Richpanel
Product
Zoona AI agent
AI copilot
Ticketing
Live Chat
Help Center
Features
Reporting
Service Level Agreements
Business Hours
Workflow Automation
Quick-action Macros
Customer Portal
CSAT
Resources
Blog
Knowledge Base
Developer
Customer Support Metrics
Company
About us
Contact us
Startup
Affiliate Program
Partners
Compare with
Intercom
Freshdesk Omni
Zoho Desk
Zendesk
Help Scout
Front
BoldDesk
Richpanel
@
2026
SurveySparrow Inc. All rights reserved.
Legal
Terms of Service
Privacy Policy
2261 Market Street, STE 22625, San Francisco, CA 94114, USA.
