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[document-links]
/hc/en/
AI Agent - Configure Persona: /hc/en/articles/3415057917-ai-agent-configure-persona/
AI Agent - Deploying on Email: /hc/en/articles/3615666031-ai-agent-deploying-on-email/
AI Agent - Deploying on chat: /hc/en/articles/3335440741-ai-agent-deploying-on-chat/
AI Copilot and AI Resolution billing: /hc/en/articles/3094081779-ai-co-pilot-and-ai-resolution-billing/
AI Suggested replies in your Inbox: /hc/en/articles/1283258825-ai-suggested-replies-in-your-inbox/
AI-Generated Chat Subjects: /hc/en/articles/3149902532-ai-generated-chat-subjects/
About Sales Tax: /hc/en/articles/6117233838-about-sales-tax/
Add Watchers to a Conversation: /hc/en/articles/5201479525-add-watchers-to-a-conversation/
Adding Google Tag Manager to your Help Center: /hc/en/articles/4595219667-adding-google-tag-manager-to-your-help-center/
Attio Integration: /hc/en/articles/9901488692-connecting-sparrowdesk-with-attio/
Automate repetitive tasks through Workflows: /hc/en/articles/6015959400-automate-repetitive-tasks-through-workflows/
Brands in SparrowDesk: /hc/en/articles/3241187751-brands-in-sparrowdesk/
Build a Custom Report: /hc/en/articles/7010508591-build-a-custom-report/
Bulk update fields: /hc/en/articles/7169993016-bulk-update-fields/
Business Hours: /hc/en/articles/8533243717-business-hours/
Chat Widget Installation on WordPress: /hc/en/articles/6451141100-chat-widget-installation-on-wordpress/
Chat Widget Settings: /hc/en/articles/3769049190-chat-widget-settings/
Classify Conversations with a Custom Prompt: /hc/en/articles/5307360636-classify-conversations-with-a-custom-prompt/
Common Email Delivery Errors: /hc/en/articles/6128508718-common-email-delivery-errors/
Common Errors while Connecting through SMTP/IMAP: /hc/en/articles/9764721713-common-errors-while-connecting-through-smtpimap/
Connect your custom email address: /hc/en/articles/5863996333-connect-your-custom-email-address/
Contact Fields in SparrowDesk: /hc/en/articles/6302420844-contact-fields-in-sparrowdesk/
Contacts in SparrowDesk: /hc/en/articles/6442359654-contacts-in-sparrowdesk/
Conversation Fields in SparrowDesk: /hc/en/articles/5859642411-conversation-fields-in-sparrowdesk/
Conversation Report: /hc/en/articles/4197419877-conversation-report/
Create and Manage API Keys: /hc/en/articles/9387729758-create-and-manage-api-keys/
Creating a Ticket Form: /hc/en/articles/2645912009-creating-a-ticket-form/
Customising Chat Widget: /hc/en/articles/5455564539-customising-chat-widget/
Customize Customer Email Notifications: /hc/en/articles/3582093376-customize-customer-email-notifications/
Default Business Hours: /hc/en/articles/1850056404-default-business-hours/
Deleting and Blocking Contacts in SparrowDesk: /hc/en/articles/3309995186-deleting-and-blocking-contacts-in-sparrowdesk/
Email Settings: /hc/en/articles/8433139818-email-settings/
Email Signatures: /hc/en/articles/1011246263-email-signatures/
Embedding and Configuring the SparrowDesk Chat Widget: /hc/en/articles/7257607933-embedding-and-configuring-the-sparrowdesk-chat-widget/
Export Conversations as CSV: /hc/en/articles/1234475484-export-conversations-as-csv/
Exporting Reports as PDF: /hc/en/articles/1214946415-exporting-reports-as-pdf/
Facebook Messenger as a Channel: /hc/en/articles/7374557528-facebook-messenger-as-a-channel/
Feature Overview in SparrowDesk: /hc/en/articles/7433799501-feature-overview-in-sparrowdesk/
Forward a Conversation to an External Contact: /hc/en/articles/2048913807-forward-a-conversation-to-an-external-contact/
Frequently Asked Questions: /hc/en/articles/7648276263-frequently-asked-questions/
Getting Started FAQs: /hc/en/articles/3136914055-getting-started-faqs/
Gmail Integration: /hc/en/articles/8776004839-connecting-sparrowdesk-for-gmail/
Go to sparrowdesk.com: https://www.sparrowdesk.com/?from=hc
Help Center Reports: /hc/en/articles/1721994907-help-center-reports/
Home: /hc/en/
How do I find my SMTP/IMAP server address and port number?: /hc/en/articles/9826184134-how-do-i-find-my-smtpimap-server-address-and-port-number/
How do I send and receive emails via SMTP and IMAP ?: /hc/en/articles/1657382511-how-do-i-send-and-receive-emails-via-smtp-and-imap/
How does SparrowDesk pricing work?: /hc/en/articles/2491921680-how-does-sparrowdesk-pricing-work/
How to Create a Command: /hc/en/articles/4145623614-how-to-create-a-command/
How to Create a Workflow: /hc/en/articles/1546312521-how-to-create-a-workflow/
How to Prevent Emails From Going to Spam: /hc/en/articles/2750986402-/
How to cancel your subscription: /hc/en/articles/7353493262-how-to-cancel-your-subscription/
How to manage contact segments: /hc/en/articles/9265439191-how-to-manage-contact-segments/
HubSpot Integration: /hc/en/articles/3497836774-integrating-hubspot-with-sparrowdesk/
Instagram Channel: /hc/en/articles/8618267894-instagram-channel/
Install the Chat Widget on Shopify: /hc/en/articles/7334872658-install-the-chat-widget-on-shopify/
Installing Chat Widget: /hc/en/articles/2039039157-installing-chat-widget/
Introduction to AI Agent: /hc/en/articles/5909029667-introduction-to-ai-agent/
Introduction to AI Copilot: /hc/en/articles/5534414929-introduction-to-ai-copilot/
Inviting Team Members to the Platform: /hc/en/articles/4431616159-inviting-members-to-the-platform/
Jira Integration: /hc/en/articles/6652637369-integrating-sparrowdesk-with-jira/
Linear Integration: /hc/en/articles/4282061086-connecting-sparrowdesk-with-linear/
Live Chats in Inbox: /hc/en/articles/9344033329-live-chats-in-inbox/
Macros: /hc/en/articles/3223647195-macros/
Make Your Help Centre Discoverable in Search results: /hc/en/articles/9526105773-make-your-help-centre-discoverable-in-search-results/
Manage your Billing and Invoices: /hc/en/articles/8444319203-manage-your-billing-and-invoices/
Managing Custom Views in Inbox: /hc/en/articles/3453736730-managing-custom-views-in-inbox/
Merging Conversations in SparrowDesk: /hc/en/articles/7742695338-merging-conversations-in-sparrowdesk/
Migrating from Freshdesk: /hc/en/articles/3562609569-migrating-from-freshdesk/
Notify a Slack Channel from a Workflow: /hc/en/articles/2086855148-notify-a-slack-channel-from-a-workflow/
Notion Integration: /hc/en/articles/1117496574-integrating-notion-with-sparrowdesk/
Okta Integration: /hc/en/articles/9750273165-okta-single-sign-on-setup-for-sparrowdesk/
Overview of SparrowDesk: /hc/en/articles/6128767006-overview-of-sparrowdesk/
Reports FAQ: /hc/en/articles/6084719845-reports-faq/
Roles and Permissions: /hc/en/articles/6528721912-roles-and-permissions/
Round Robin assignment explained: /hc/en/articles/6992158312-round-robin-assignment-explained/
Service-Level Agreements (SLAs): /hc/en/articles/7817063350-service-level-agreements-slas/
Set Up Parent-Child Conversations: /hc/en/articles/3731686747-set-up-parent-child-ticketing/
Set Up Two-Factor Authentication: /hc/en/articles/2183888836-set-up-two-factor-authentication/
Set Up a Webhook: /hc/en/articles/9514298850-set-up-a-webhook/
Setting Up Account Details: /hc/en/articles/4938948170-setting-up-account-details/
Setting Up Email as a Support Channel: /hc/en/articles/7873197099-setting-up-email-as-a-support-channel/
Setting Up and Customizing Your Help Center: /hc/en/articles/5161445804-setting-up-and-customizing-your-help-center/
Setting up CSAT (Customer Satisfaction) in SparrowDesk: /hc/en/articles/2294873322-setting-up-csat-customer-satisfaction-in-sparrowdesk/
Setting up Customer Portal: /hc/en/articles/4881954121-setting-up-customer-portal/
Shopify Integration: /hc/en/articles/1088454517-integrating-sparrowdesk-with-shopify/
Single Sign-On: /hc/en/articles/2036868400-single-sign-on/
Slack as a Channel: /hc/en/articles/4289270609-integrating-sparrowdesk-with-slack/
SparrowDesk Glossary: /hc/en/articles/3592010620-sparrowdesk-glossary/
SparrowDesk Startup Program: /hc/en/articles/6261244118-sparrowdesk-startup-program/
SparrowDesk: https://sparrowdesk.com?utm_source=customer_website&utm_medium=helpcenter_redirect&utm_campaign=
Staying on Top of New Messages from Customers: /hc/en/articles/9702360582-staying-on-top-of-new-messages-from-customers/
SurveySparrow Integration: /hc/en/articles/3305919688-integrating-surveysparrow-with-sparrowdesk/
Team Performance Report: /hc/en/articles/4793918681-team-performance-report/
Testing your AI Agent: /hc/en/articles/8622069142-testing-your-ai-agent/
Track page visits in SparrowDesk: /hc/en/articles/6579079471-track-page-visits-in-sparrowdesk/
Training your AI Agent: /hc/en/articles/2667008244-training-your-ai-agent/
Understanding AI resolutions in SparrowDesk: /hc/en/articles/8905521829-understanding-ai-resolutions-in-sparrowdesk/
Understanding and Creating Teams: /hc/en/articles/3077058403-understanding-and-creating-teams/
Understanding the AI Agent Report in SparrowDesk: /hc/en/articles/8030073382-understanding-the-ai-agent-report-in-sparrowdesk/
Understanding the Inbox in SparrowDesk: /hc/en/articles/6188406533-understanding-the-inbox-in-sparrowdesk/
Use a Custom Domain for Your Help Center: /hc/en/articles/9544012133-use-a-custom-domain-for-your-help-center/
Use a custom domain for your support portal: /hc/en/articles/6976550637-use-a-custom-domain-for-your-support-portal/
View the Audit Log: /hc/en/articles/2792476557-view-the-audit-log/
Viewing CSAT reports in SparrowDesk: /hc/en/articles/4141248063-viewing-csat-reports-in-sparrowdesk/
What is Seat ?: /hc/en/articles/1579778166-what-is-seat/
WhatsApp as a Channel: /hc/en/articles/9071145722-connect-whatsapp-to-sparrowdesk/
Why End Users Don’t Always See Their Chat History: /hc/en/articles/9220256989-why-end-users-dont-always-see-their-chat-history/
Workflow Blocks Library: /hc/en/articles/9310053513-workflow-blocks-library/
Write Knowledge Articles for your Help Centre and AI Agents: /hc/en/articles/3020816155-write-knowledge-articles-for-your-help-centre-and-ai-agents/
Zapier Integration: /hc/en/articles/6859905246-integrating-sparrowdesk-with-zapier/
Zoho CRM integration: /hc/en/articles/8648909219-zoho-crm-integration/
Zoona AI Agent - FAQ: /hc/en/articles/3357646465-zoona-ai-agent-faq/
Zoona AI Agent Commands: /hc/en/articles/5047728006-zoona-ai-agent-commands/
Zoona AI Knowledge Improvements: /hc/en/articles/4153164796-zoona-ai-knowledge-improvements/
https://www.sparrowdesk.com/startup: https://www.sparrowdesk.com/startup
llms.txt: /llms.txt

[content]
SparrowDesk Startup Program
llms.txt
Go to sparrowdesk.com
Search
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Home
SparrowDesk Overview
Overview of SparrowDesk
Feature Overview in SparrowDesk
SparrowDesk Glossary
Getting Started
Setting Up Account Details
Default Business Hours
Understanding and Creating Teams
Inviting Team Members to the Platform
Roles and Permissions
Single Sign-On
Brands in SparrowDesk
Getting Started FAQs
Use a custom domain for your support portal
Customize Customer Email Notifications
View the Audit Log
Set Up Two-Factor Authentication
Inbox
Understanding the Inbox in SparrowDesk
Managing Custom Views in Inbox
Live Chats in Inbox
Staying on Top of New Messages from Customers
Conversation Fields in SparrowDesk
Merging Conversations in SparrowDesk
Round Robin assignment explained
Export Conversations as CSV
Bulk update fields
Forward a Conversation to an External Contact
Common Email Delivery Errors
Add Watchers to a Conversation
Set Up Parent-Child Conversations
Channels
Slack as a Channel
WhatsApp as a Channel
Facebook Messenger as a Channel
Instagram Channel
Email
Setting Up Email as a Support Channel
Connect your custom email address
How do I send and receive emails via SMTP and IMAP ?
How do I find my SMTP/IMAP server address and port number?
Common Errors while Connecting through SMTP/IMAP
How to Prevent Emails From Going to Spam
Email Signatures
Email Settings
Live Chat
Installing Chat Widget
Chat Widget Installation on WordPress
Install the Chat Widget on Shopify
Customising Chat Widget
Embedding and Configuring the SparrowDesk Chat Widget
Chat Widget Settings
Why End Users Don’t Always See Their Chat History
Track page visits in SparrowDesk
Contacts
Contacts in SparrowDesk
How to manage contact segments
Deleting and Blocking Contacts in SparrowDesk
Contact Fields in SparrowDesk
Reports
Conversation Report
Team Performance Report
Understanding the AI Agent Report in SparrowDesk
Viewing CSAT reports in SparrowDesk
Reports FAQ
Exporting Reports as PDF
Help Center Reports
Custom Reports
Build a Custom Report
Automation
Macros
Business Hours
Service-Level Agreements (SLAs)
Setting up CSAT (Customer Satisfaction) in SparrowDesk
Zoona AI
AI Suggested replies in your Inbox
AI-Generated Chat Subjects
Zoona AI Knowledge Improvements
Introduction to AI Copilot
AI Agent
Introduction to AI Agent
AI Agent - Configure Persona
Training your AI Agent
Zoona AI Agent Commands
AI Agent - Deploying on chat
AI Agent - Deploying on Email
How to Create a Command
Zoona AI Agent - FAQ
Testing your AI Agent
Understanding AI resolutions in SparrowDesk
Workflows
Automate repetitive tasks through Workflows
How to Create a Workflow
Workflow Blocks Library
Notify a Slack Channel from a Workflow
Classify Conversations with a Custom Prompt
Help Centre
Write Knowledge Articles for your Help Centre and AI Agents
Setting Up and Customizing Your Help Center
Use a Custom Domain for Your Help Center
Make Your Help Centre Discoverable in Search results
Adding Google Tag Manager to your Help Center
Ticket Forms and Customer Portal
Creating a Ticket Form
Setting up Customer Portal
Billing
How does SparrowDesk pricing work?
What is Seat ?
Manage your Billing and Invoices
About Sales Tax
How to cancel your subscription
Frequently Asked Questions
AI Copilot and AI Resolution billing
SparrowDesk Startup Program
Apps and Integrations
Okta Integration
HubSpot Integration
SurveySparrow Integration
Zapier Integration
Attio Integration
Linear Integration
Jira Integration
Gmail Integration
Notion Integration
Shopify Integration
Migrating from Freshdesk
Zoho CRM integration
Set Up a Webhook
Create and Manage API Keys
SparrowDesk Startup Program
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5 min read
Vaishali
The
SparrowDesk Startup Program
helps early-stage startups deliver high-quality customer support without committing to full Professional pricing upfront.
Eligible startups receive
full access to SparrowDesk’s top-tier (Professional) plan
, with
all features unlocked
, at a
discounted rate for up to three years
. This article explains how the program works, how discounts are applied, and what to expect during the program period.
What is the SparrowDesk Startup Program?
The Startup Program is designed for early-stage software and technology startups that want to scale customer support efficiently while managing costs.
Once approved, your SparrowDesk account is placed on the
Professional plan
and receives
startup-specific, time-based discounts
. These discounts reduce your subscription cost gradually over three years, allowing a smooth transition to standard pricing as your startup grows.
How Startup discounts work
Startup discounts are applied
automatically
after your application is approved and your account is activated under the Startup Program.
The discounts follow a
phased, multi-year structure
, ensuring that startups can continue using SparrowDesk’s full platform while progressively adjusting to standard Professional pricing.
No manual activation or additional requests are required once approval is complete.
Discount structure
Year 1: 90% Startup Discount
In
Year 1
, your Professional plan is discounted by
90%
.
This allows early-stage teams to start using SparrowDesk with
minimal upfront cost
, while accessing the complete Professional feature set during initial growth. Get
300 free AI resolutions
monthly to automate replies.
Year 2: 50% Startup Discount
In
Year 2
, your Professional plan continues at a
50% discount
compared to standard Professional pricing.
You retain
full access to all Professional features
as your customer base and support volume grow. No changes to your configuration or usage are required.
Year 3: 25% Startup Discount
In
Year 3
, your Professional plan receives a
25% discount
off standard pricing.
This final phase supports a
smooth transition
to regular pricing. There are
no feature restrictions
,
no lock-ins
, and
no service interruptions
during or after this phase.
What the discount applies to
Startup discounts apply to:
The
Professional plan subscription
All
Professional features
, identical to those available to non-startup customers
There is
no feature gating
during the program. Your account remains on the full Professional plan throughout the entire discount period.
When startup pricing begins
Startup pricing is applied:
After your application is reviewed and approved
Once your account is confirmed under the Startup Program
The discount is applied automatically. You do not need to enable or request it separately.
What happens when a discount period ends?
At the end of each yearly discount phase:
Your account automatically moves to the
next startup pricing phase
No action is required from your side
After the third year, your account transitions to
standard Professional pricing
. Your data, configuration, and access remain unchanged - only the billing rate is updated.
Program duration
The SparrowDesk Startup Program provides discounted access for
three years
.
After the three-year period ends, your account transitions to
standard pricing
. Your data and configuration remain unchanged.
Frequently asked questions
Are there any other discounts available? Currently, the primary running discount is the SparrowDesk Startup Program. No other general running discounts are available.
1. Who can apply to the SparrowDesk Startup Program?
Early-stage software or technology startups that meet the eligibility criteria listed above can apply.
2. How long does approval take?
All applications are reviewed manually. You’ll receive a response within 2 business days via email.
3. Are AI features included in the Startup Program?
Yes. The program includes 300 free AI resolutions per month.
Any additional AI usage is billed at standard AI pricing.
4. Are there any usage limits?
There are no hard usage caps.
The Fair Usage Policy applies to ensure fair access for all startups. Excessive or non-support usage may trigger a review.
5. What happens if I exceed normal usage?
If your usage exceeds normal levels, we’ll notify you first.
If high usage continues, we may suggest moving to a custom Professional plan.
6. Can I upgrade or downgrade my plan during the program?
Startup Program accounts are on the Professional plan.
Downgrades are available after the 3-year program period ends.
7. Can I add more seats during the program?
Yes. There is no seat limit.
Any additional seats follow your current year’s discount rate.
8. What if my startup grows or gets acquired?
If your team grows beyond 50 employees, you remain in the program for the full term.
If your startup is acquired, Startup Program benefits cannot be transferred to another existing SparrowDesk account.
9. Can I extend the Startup Program?
No. The Startup Program is limited to three years and cannot be extended.
10. Will I lose data after the program ends?
No. Your data and settings remain unchanged.
Only the billing rate changes after the program ends.
11. Can I cancel at any time?
Yes. There is no lock-in.
You only pay for the active billing period.
12. Can I reapply if my application is rejected?
Yes. You can reapply after 3 months if your details have changed.
13. Is the Startup Program available globally?
Yes, except in regions restricted by trade laws.
14. Can I migrate from another helpdesk?
Yes. SparrowDesk supports imports from Intercom, Zendesk, Freshdesk, and other platforms.
15. What onboarding help is provided?
You’ll get access to onboarding resources, templates, and Help Center articles.
Some startups may also receive dedicated onboarding assistance.
16. Can startups get featured or partner with SparrowDesk?
Yes. Participating startups may be highlighted in community features, case studies, and co-marketing campaigns.
Where can I apply? You can apply using the Startup Program application link shared by support or via the Startup Program webpage. The Link to the SparrowDesk Startup programe is here -
https://www.sparrowdesk.com/startup
Fair usage policy (Summary)
SparrowDesk is intended for
legitimate customer support use
.
Not allowed:
Outbound marketing or spam automation
Simulated traffic or bulk load tests
Non-support AI usage
Repeated or intentional misuse may result in
removal from the program
.
Need Help?
For questions about eligibility, application status, or the Startup Program, contact
SparrowDesk support
.
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On this page
What is the SparrowDesk Startup Program?
How Startup discounts work
Discount structure
What the discount applies to
When startup pricing begins
What happens when a discount period ends?
Program duration
Frequently asked questions
