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CX Trends 2026: https://cxtrends.zendesk.com/apac?utm_medium=webpromo&utm_source=footer&utm_campaign=Other_Channel_Organic_other_APAC_2024_CXT-2025_webpromo_footer
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Community forums: /au/service/community-forum/
Community: https://support.zendesk.com/hc/en-us/community/topics
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Contact us: /au/contact/
Cookie notice: /au/company/agreements-and-terms/cookie-notice/
Copilot Empower service teams with the only proactive AI assistant: /au/service/ai/copilot/
Copilot: /au/service/ai/copilot/
Customer Service Manage and resolve customer enquiries across all channels in one place: /au/service/
Customer service software: /au/service/ticketing-system/customer-service-management-software/
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Deutsch: https://www.zendesk.de/business/startups/
Education Create better student experiences: /au/industries/education/
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English (Australia): https://www.zendesk.com/au/business/startups/
English (Denmark): https://www.zendesk.com/dk/business/startups/
English (India): https://www.zendesk.com/in/business/startups/
English (Singapore): https://www.zendesk.com/sg/business/startups/
English (Sweden): https://www.zendesk.com/se/business/startups/
English (UK): https://www.zendesk.co.uk/business/startups/
English (US): https://www.zendesk.com/business/startups/
Español (LATAM): https://www.zendesk.com.mx/business/startups/
Español: https://www.zendesk.es/business/startups/
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Financial services Secure service that builds financial trust: /au/industries/financial-services/
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Français: https://www.zendesk.fr/business/startups/
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Italiano: https://www.zendesk.com/it/business/startups/
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Plans and Pricing Page: https://www.zendesk.com/pricing/
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Privacy Notice: /au/company/agreements-and-terms/privacy-notice/
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Quality assurance: /au/service/quality-assurance/
Read customer story: /au/customer/impossible-foods/
Read customer story: /au/customer/oneskin/
Read customer story: /au/customer/openly/
Read customer story: /au/customer/studs/
Register now!: https://event.zendesk.com/showcasemelbourne2026?utm_medium=webpromo&utm_source=navigation&utm_campaign=ShowcaseMelbourne_EN_APAC_2026Q2
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Retail Turn service into smarter selling: /au/industries/retail/
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Startup community Get access to the Startup Digital Hub – community, resources and the support you need to move fast.: https://community.zendesk.com/p/startupshub
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Systems status: https://status.zendesk.com/
Technology Transform support to drive net retention: /au/industries/software/
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Terms of use: /au/company/agreements-and-terms/terms-of-use/
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Ticketing: /au/service/ticketing-system/
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Zendesk Foundation: https://www.zendesk.org/
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Zendesk for Startups: /au/business/startups/
Zendesk for contact centre: /au/service/contact-center/
Zendesk for customer service: /au/service/
Zendesk for employee service: /au/employee-service/
Zendesk vs. Freshdesk: /au/service/comparison/zendesk-vs-freshdesk/
Zendesk vs. Intercom: /au/service/comparison/zendesk-vs-intercom/
Zendesk vs. Salesforce: /au/service/comparison/zendesk-vs-salesforce/
Zendesk’s MSA: https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/
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plans and pricing page: https://www.zendesk.com/pricing/featured/
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한국어: https://www.zendesk.kr/business/startups/

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[content]
AI customer service for startups | Zendesk Australia
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Power your service with AI that continuously improves every resolution
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Turn service insights into better outcomes
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Find 1,800+ apps, partners and integrations to serve customers and employees
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Drive resolutions across unified data and systems
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Deploy trusted service with enterprise-grade security and AI governance
Products
Customer Service
Manage and resolve customer enquiries across all channels in one place
Employee Service
Provide employees the fastest resolutions on a scalable, intuitive platform
Contact Centre
Deliver AI-powered resolutions for every call, every channel, every time
AI agents
Resolve even the most complex issues on any channel autonomously
Copilot
Empower service teams with the only proactive AI assistant
Quality assurance
Improve your service with automatic human and AI agent scoring
Workforce Management
Forecast, staff and manage agent schedules with AI-powered precision
Solutions
Common use cases
Messaging and live chat
Engage customers on your website or mobile app
Ticketing
Track, organise and resolve all your tickets in one place
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IT support that empowers your workforce
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Power every resolution with connected knowledge
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Manage and resolve customer calls with AI
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Get up to 2 years of Zendesk free for eligible startups.
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Turn service into smarter selling
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Transform support to drive net retention
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Enterprise-grade compliance and transparent AI protect your data, while native AI-driven QA monitors and improves 100% of human and AI interactions.
Customer stories
“We’re the team that knows who our customers are and whether they’re having positive experiences with our brand. We’re able to track that and analyse it to understand the journeys of our different types of customers. That is a massive value add.”
Gabrielle McCobin
Sr. Manager of Customer Advocacy
Read customer story
“One day we’re going to get to a point where Openly will be an enterprise volume company, so having Zendesk in place now as a foundational piece is critical. You can integrate pretty much anything you want into Zendesk. As we grow, that will allow us to scale.”
Tim Kyse
Vice President of Customer Experience
Read customer story
“By leveraging Zendesk triggers and automations, we doubled our efficiency and cut our response time in half, without increasing CX headcount.”
Lauren Morrow
Senior CX Manager
Read customer story
“If you want to be customer obsessed, you need a tool that you can trust to not only give you the right information, but also let you access it in the easiest way. That’s where Zendesk is a differentiator in the CX space.”
Jessica-Rose Garcia
Customer Experience and Support Manager
Read customer story
“We’re the team that knows who our customers are and whether they’re having positive experiences with our brand. We’re able to track that and analyse it to understand the journeys of our different types of customers. That is a massive value add.”
Gabrielle McCobin
Sr. Manager of Customer Advocacy
Read customer story
“One day we’re going to get to a point where Openly will be an enterprise volume company, so having Zendesk in place now as a foundational piece is critical. You can integrate pretty much anything you want into Zendesk. As we grow, that will allow us to scale.”
Tim Kyse
Vice President of Customer Experience
Read customer story
“By leveraging Zendesk triggers and automations, we doubled our efficiency and cut our response time in half, without increasing CX headcount.”
Lauren Morrow
Senior CX Manager
Read customer story
“If you want to be customer obsessed, you need a tool that you can trust to not only give you the right information, but also let you access it in the easiest way. That’s where Zendesk is a differentiator in the CX space.”
Jessica-Rose Garcia
Customer Experience and Support Manager
Read customer story
“We’re the team that knows who our customers are and whether they’re having positive experiences with our brand. We’re able to track that and analyse it to understand the journeys of our different types of customers. That is a massive value add.”
Gabrielle McCobin
Sr. Manager of Customer Advocacy
Read customer story
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Frequently asked questions
What is the Zendesk for Startups program?
The startups program provides early stage qualified startups up to 2 years free of the Zendesk Resolution Platform for up to 50 agents (depending on the funding profile and partner). Use and access to Zendesk Services under this program shall be governed by
Zendesk’s MSA
and other applicable policies located on our website.
Who is eligible for the program?
Must be a brand new Zendesk subscriber (previous or active paid customers may not participate)
Must have fewer than 250 employees
If employee size 50-249, must be referred by a partner
No more than series B in venture funding
Company must be under 10 years old
Zendesk may revoke the free trial if your company does not meet these requirements.
Whether you are venture-backed, bootstrapped, or anywhere in between, we are committed to supporting founders at every stage of their journey.
What determines the length of my free startup offer?
Our basic eligibility criteria (listed above) govern general admission into the startup program. Once accepted, the baseline program length for all startups is 6 months.
Extended offers of 1 or 2 years are tied to specific institutional funding partnerships, such as our VC and accelerator partners. These extended terms vary depending on the depth of our relationship with your investor or accelerator network, as well as factors like team size and funding stage.
If you are not currently affiliated with an established partner in our ecosystem, your program term will be the standard 6 months. If your startup is affiliated with a VC or accelerator, we recommend applying through their specific community referral link that you can get directly from them.
Will I be charged at the end of the trial?
No credit card is required upfront, but when your trial ends, you’ll need to choose a paid plan to keep using your Zendesk account.
How does this trial differ from the standard 14-day trial?
This trial is for qualifying startups and extends your trial from 14 days up to 2 years for qualified startups. It also provides access to additional resources like a digital hub and events with partners like VCs and accelerators.
What features are included in this trial?
Zendesk for Startups is redeemable for up to 2 years free of the Zendesk Professional Suite and Copilot. The number of agents offered may vary based on your funding profile and partner. Use and access to Zendesk Services under this program shall be governed by Zendesk’s MSA and other applicable policies located on our website. For more detail on what is included in Suite Professional, see our
Plans and Pricing Page
.
If I’m ready to purchase a plan, where do I learn more?
Visit our
plans and pricing page
to choose the best fit for your team. Zendesk is an all-in-one, AI-powered customer service solution that includes Ticketing, Messaging, Help Center, and Voice. Every plan comes with automations and AI agents to boost efficiency and resolve customer issues 24/7.
Where do I go to learn more about setting up my account?
Customers on any Zendesk Suite plan have access to online support, as well as learning resources such as
how-to videos
,
on-demand training for agents and admins
,
the Zendesk Help Center
, and
Community
. For additional fees, customers can access prescriptive guidance, custom training, hands-on configuration, 24/7 support, and implementation services to ensure teams are set up for success.
Can Zendesk integrate with tools my startup already uses?
Yes. Zendesk offers 1,000+ prebuilt apps and integrations in the
App Marketplace
, so you can connect your favorite tools and streamline workflows with zero coding required.
What type of support do I get through the startups program?
As part of the startups program, you’ll get access to our core product for free, along with a curated library of many resources designed to help early-stage companies grow—think best practice guides, webinars, and self-serve onboarding materials. You'll also be invited to join our
startup community
, where you can connect with other founders, share insights, and learn from each other’s experiences.
Join today
Customer service is hard. Zendesk makes it easier. Apply for a free trial for startups.
Apply now
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Popular topics
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