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style="mask-image:url(&quot;/api/icons/fill/Building2.svg&quot;);-webkit-mask-image:url(&quot;/api/icons/fill/Building2.svg&quot;);mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;mask-size:100% 100%;-webkit-mask-size:100% 100%"></span><span class="flex min-w-0 items-center gap-[5px]"><span class="truncate font-medium">Customers</span></span></div></a></li><li><a class="group/navlink flex h-[1.9rem] w-full min-w-0 items-center gap-3.5 rounded-md border-transparent bg-transparent px-2 text-[14px] font-medium text-gray-500/90 hover:text-gray-950 dark:text-gray-400/90 dark:hover:text-gray-100" href="/docs/administration/pricing"><div class="flex min-w-0 flex-1 items-center gap-3"><span aria-hidden="true" class="inline-block bg-current size-4 shrink-0 text-secondary opacity-90 [transform:translateZ(0)] group-hover/navlink:text-primary" 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style="mask-image:url(&quot;/api/icons/fill/Rocket.svg&quot;);-webkit-mask-image:url(&quot;/api/icons/fill/Rocket.svg&quot;);mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;mask-size:100% 100%;-webkit-mask-size:100% 100%"></span><span class="flex min-w-0 items-center gap-[5px]"><span class="truncate font-medium">Startup program</span></span></div></a></li><li><a class="group/navlink flex h-[1.9rem] w-full min-w-0 items-center gap-3.5 rounded-md border-transparent bg-transparent px-2 text-[14px] font-medium text-gray-500/90 hover:text-gray-950 dark:text-gray-400/90 dark:hover:text-gray-100" data-state="closed" href="/docs/administration/security-privacy-and-compliance"><div class="flex min-w-0 flex-1 items-center gap-3"><span aria-hidden="true" class="inline-block bg-current size-4 shrink-0 text-secondary opacity-90 [transform:translateZ(0)] group-hover/navlink:text-primary" style="mask-image:url(&quot;/api/icons/fill/DatabaseLock.svg&quot;);-webkit-mask-image:url(&quot;/api/icons/fill/DatabaseLock.svg&quot;);mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;mask-size:100% 100%;-webkit-mask-size:100% 100%"></span><span class="flex min-w-0 items-center gap-[5px]"><span class="truncate font-medium">Security, privacy, and compliance</span></span></div></a></li></ul></div></li></ul><div class="border-t border-gray-300 dark:border-gray-700/80"></div><div class="flex items-center p-2"><div class="ml-auto"><button type="button" aria-label="System" class="relative flex flex-none select-none ring-1 items-center justify-center gap-2 font-medium focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-gray-600 max-w-xs bg-transparent ring-transparent text-secondary hover:text-primary hover:bg-gray-100 dark:hover:bg-gray-800 dark:data-[state=open]:bg-transparent rounded-full text-xs h-7 min-h-0 w-7 p-0"><svg xmlns="http://www.w3.org/2000/svg" width="18px" height="18px" viewBox="0 0 18 18" class="h-4 w-4 flex-none text-gray-700 dark:text-gray-300"><circle cx="9" cy="9" r="7.25" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.25"></circle><path d="M9,4V14c2.761,0,5-2.239,5-5s-2.239-5-5-5Z" fill="currentColor" data-color="color-2" data-stroke="none"></path></svg></button></div></div></div></div></div></div></div></div></div></div></div><script>$RC("B:2","S:2")</script><div hidden id="S:3"><div class="relative order-2 col-span-full mx-auto flex h-fit min-h-full w-full flex-col items-center justify-start pb-12 lg:col-span-6"><div class="flex w-full max-w-[700px] flex-col gap-8 sm:px-6"><div class="mt-16 w-full sm:mt-16"><div class="mb-5 lg:hidden"><div class="lg:hidden"><button type="button" class="flex items-center gap-2 rounded-lg px-2.5 py-1.5 text-[13px] text-gray-600 ring-1 ring-black/5 hover:bg-gray-100 dark:text-gray-400 dark:ring-white/10 dark:hover:bg-gray-850"><svg xmlns="http://www.w3.org/2000/svg" width="18px" height="18px" viewBox="0 0 18 18" class="size-4 flex-none"><rect x="1.75" y="2.75" width="14.5" height="12.5" rx="2" ry="2" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"></rect><line x1="4.75" y1="5.75" x2="4.75" y2="12.25" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" data-color="color-2"></line></svg>All articles</button></div></div><div class="flex items-start justify-between gap-4"><h1 class="docs-article-title min-w-0 flex-1 !leading-[1.2]">Startup program</h1><div class="mt-1 shrink-0 max-lg:hidden"><div class="flex items-center overflow-hidden rounded-lg bg-white shadow-sm ring-1 ring-black/15 dark:bg-gray-850 dark:shadow-black dark:ring-white/10"><button class="relative flex flex-none select-none ring-1 items-center justify-center gap-2 font-medium focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-gray-600 max-w-xs bg-transparent ring-transparent hover:text-primary dark:data-[state=open]:bg-transparent h-9 text-[13px] w-9 rounded-none px-0 text-gray-700 hover:bg-gray-50 dark:text-gray-200 dark:hover:bg-gray-800" type="button" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="18px" height="18px" viewBox="0 0 18 18" class="h-3.5 w-3.5 flex-none text-tertiary dark:text-inherit"><path d="M2.25 6.75V13.25C2.25 14.355 3.145 15.25 4.25 15.25H11.75" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round" data-color="color-2" fill="none"></path><path d="M7.25 12.25H13.75C14.8546 12.25 15.75 11.355 15.75 10.25V4.75C15.75 3.645 14.8546 2.75 13.75 2.75H7.25C6.1454 2.75 5.25 3.645 5.25 4.75V10.25C5.25 11.355 6.1454 12.25 7.25 12.25Z" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round" fill="none"></path></svg></button><div class="h-5 w-[0.5px] bg-black/10 dark:bg-white/10"></div><button class="relative flex flex-none select-none ring-1 items-center justify-center gap-2 font-medium focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-gray-600 max-w-xs bg-transparent ring-transparent hover:text-primary dark:data-[state=open]:bg-transparent h-9 text-[13px] w-9 rounded-none px-0 text-gray-700 hover:bg-gray-50 dark:text-gray-200 dark:hover:bg-gray-800" type="button" id="radix-_R_shclubr9fiv5knpfiuqdb_" aria-haspopup="menu" aria-expanded="false" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="18px" height="18px" viewBox="0 0 18 18" class="h-3.5 w-3.5 flex-none text-tertiary dark:text-inherit"><polyline points="15.25 6.5 9 12.75 2.75 6.5" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.75"></polyline></svg></button></div></div></div><div class="docs-article-summary mt-2.5">A deep Scale discount for eligible early-stage companies.</div><div class="docs-cover-image-wrapper"><div aria-owns="rmiz-modal-" data-rmiz=""><div data-rmiz-content="not-found" style="visibility:visible"><div class="relative"><img alt="Startup program" loading="lazy" width="1280" height="720" decoding="async" data-nimg="1" class="docs-cover-image" style="color:transparent" sizes="(min-width: 768px) 630px, 100vw" srcSet="/_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fuploads.productlane.com%2Fa5a33191cf2818cf6910a3d106e7554c.png&amp;w=3840&amp;q=75"/><div class="!absolute left-0 top-0 overflow-hidden rounded-lg transition-opacity duration-200 opacity-1 pointer-events-auto" style="display:inline-block;height:100%;width:100%;position:relative"><canvas punch="1" style="position:absolute;top:0;bottom:0;left:0;right:0;width:100%;height:100%" height="32" width="32"></canvas></div></div></div></div></div><div class="prose max-w-none dark:prose-invert"><div class="ProseMirror prose mt-8 max-w-none dark:prose-invert prose prose-a:[overflow-wrap:anywhere] prose-h1:text-[1.5rem] prose-h1:font-bold prose-h2:text-[1.25rem] prose-h3:text-[1.125rem] prose-h4:text-[1rem] prose-h5:text-[1rem] prose-h6:text-[1rem] max-w-none [overflow-wrap:anywhere] dark:prose-invert prose-a:no-underline hover:prose-a:cursor-pointer dark:prose-a:text-green-500 [&amp;&gt;.is-empty]:text-tertiary tracking-tight prose-blockquote:overflow-x-scroll prose-pre:overflow-x-auto prose-pre:whitespace-pre-wrap prose-a:overflow-x-auto editor-typography prose-p:font-[400] [&amp;&gt;p:not(:first-child)]:!mt-4 [&amp;_p:not(:first-child)]:!mt-4 [&amp;_p]:!leading-[1.44] prose-img:rounded-lg prose-img:ring-0 prose-img:border prose-img:border-gray-200 prose-img:bg-gray-100 dark:prose-img:border-gray-800 dark:prose-img:bg-gray-800 prose-img:w-auto prose-img:max-w-full prose-img:h-auto prose-img:block prose-img:mx-auto prose-blockquote:rounded-r-lg prose-blockquote:border prose-blockquote:border-l-4 prose-blockquote:border-gray-200 prose-blockquote:border-l-gray-900 prose-blockquote:bg-gray-100 dark:prose-blockquote:border-gray-700 dark:prose-blockquote:border-l-gray-200 dark:prose-blockquote:bg-gray-800 prose-blockquote:px-4 prose-blockquote:py-px prose-p:!mt-4 prose-p:text-secondary prose-li:text-secondary prose-td:text-secondary prose-th:text-secondary placeholder:text-tertiary  dark:prose-invert"><h2>Overview</h2><p>Productlane's startup program gives eligible early-stage companies access to the full Productlane platform at a deep discount. You get everything a Linear-native team needs to support customers and collect feedback (Productlane Agent, Help Center, support inbox, feedback portal, roadmaps, and changelog), all natively integrated with Linear.</p><p>The program includes incremental discounts over your first 3 years, so pricing scales with your growth instead of hitting you with full price on day one. It's designed to help you build a product your users love, without the support stack eating your runway.</p><p>Being accessible to startups has been a core principle since day one. After the discount ends, you'll find Productlane remains more affordable than the alternatives.</p><blockquote><p>All prices in this article are in USD.</p></blockquote><hr><h2>Early Stage program benefits</h2><p>You'll be on the <strong>Scale plan</strong> with a deep discount for your first 3 years. Here's what's included:</p><ul class="accent-bullets"><li><p>The complete Productlane platform: Support Inbox, Productlane Agent, Help Center, feedback portal, roadmaps, and changelog</p></li><li><p>Native Linear integration with two-way sync</p></li><li><p>All Scale features: Customer Support Portal, multi-language, private portal, SSO (JWT), snippets, SLA policies, custom views, reporting</p></li><li><p><strong>6 full seats</strong> (Admin or Member) by default</p></li><li><p><strong>Unlimited viewer seats</strong>, free and not billed</p></li><li><p><strong>100 free Productlane Agent resolutions per month</strong> (year 1)</p></li><li><p>Unlimited conversations, feedback, articles, and users</p></li></ul><p>Viewer seats are internal seats for teammates who only need read access. They don't count toward your full-seat total and aren't for external, customer-facing users.</p><p>To grow your startup with Productlane's Early Stage program, <a href="https://productlane.com/startup" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">apply here</a>.</p><hr><h2>Early Stage pricing</h2><p>In your first year, you'll get the Scale plan at <strong>$65/month</strong>, an 89% discount off the standard list price of $594.</p><div class="tableScroll"><table style="min-width: 100px"><colgroup><col style="min-width: 25px"><col style="min-width: 25px"><col style="min-width: 25px"><col style="min-width: 25px"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p></p></th><th colspan="1" rowspan="1"><p>Year 1</p></th><th colspan="1" rowspan="1"><p>Year 2</p></th><th colspan="1" rowspan="1"><p>Year 3</p></th></tr><tr><td colspan="1" rowspan="1"><p>Full seats</p></td><td colspan="1" rowspan="1"><p>6</p></td><td colspan="1" rowspan="1"><p>6</p></td><td colspan="1" rowspan="1"><p>6</p></td></tr><tr><td colspan="1" rowspan="1"><p>Price per seat</p></td><td colspan="1" rowspan="1"><p>$99</p></td><td colspan="1" rowspan="1"><p>$99</p></td><td colspan="1" rowspan="1"><p>$99</p></td></tr><tr><td colspan="1" rowspan="1"><p>Total monthly list price</p></td><td colspan="1" rowspan="1"><p>$594</p></td><td colspan="1" rowspan="1"><p>$594</p></td><td colspan="1" rowspan="1"><p>$594</p></td></tr><tr><td colspan="1" rowspan="1"><p>Discount</p></td><td colspan="1" rowspan="1"><p>89%</p></td><td colspan="1" rowspan="1"><p>24%</p></td><td colspan="1" rowspan="1"><p>0%</p></td></tr><tr><td colspan="1" rowspan="1"><p><strong>Total monthly price after discount</strong></p></td><td colspan="1" rowspan="1"><p><strong>$65</strong></p></td><td colspan="1" rowspan="1"><p><strong>$451</strong></p></td><td colspan="1" rowspan="1"><p><strong>$594</strong></p></td></tr></tbody></table></div><p>You also get 100 free Productlane Agent resolutions per month in year 1. Additional resolutions are charged at $0.79 each (the standard Scale rate).</p><p>Viewer seats stay free and unlimited, so you can add as many internal teammates as viewers without affecting your bill. If you find Year 1 costs too high, you can switch to our Starter plan at $29/seat/month instead.</p><h3>Seat count</h3><p>The default offer is 6 full seats at $99/seat, discounted per the schedule above. If your team is smaller, our team can approve a reduced seat count (for example 3 seats instead of 6) at the same per-seat discount schedule, lowering your total monthly price accordingly. Ask about this when you apply, since seat count is set during approval and isn't self-service afterward.</p><h3>Contract term and renewals</h3><p>The Early Stage program runs as a 3-year discount schedule, billed as a 12-month contract paid monthly. You are not required to commit to all 3 years upfront:</p><ul class="accent-bullets"><li><p>You commit for 12 months at a time, with charges billed monthly within that term.</p></li><li><p>At the end of each annual term, you can cancel instead of continuing into the next year.</p></li><li><p>If you continue, you renew into the next year's price on the schedule (for example, the Year 2 price after your first year) rather than being moved to full list price early.</p></li><li><p>You can also pay for Year 1 only up front and decide later whether to continue at the Year 2 price, instead of committing to the full 3-year schedule at signup.</p></li></ul><p>The standard Early Stage contract is a <strong>12-month term</strong>, billed monthly. You can cancel at the end of each 12-month term instead of committing to the full 3-year discount schedule upfront; the 3-year table above shows how your price changes if you stay enrolled that long.</p><hr><h2>Eligibility criteria</h2><p>To apply for the discount, you need to meet all of the following:</p><ul class="accent-bullets"><li><p>Raised less than <strong>$10M</strong> in funding</p></li><li><p>Fewer than <strong>15 employees</strong></p></li><li><p>Haven't been on a paid Productlane plan before</p></li><li><p>Maximum of 6 full seats (viewer seats don't count toward this limit)</p></li></ul><p>To grow your startup with Productlane's Early Stage program, <a href="https://productlane.com/startup" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">apply here</a>.</p><p>The approval process typically takes 1 to 2 business days. If approved, you'll be notified via email. Provide accurate information so our team can review your application quickly.</p><p>Once approved, you have 30 days to start your subscription. If you don't activate within 30 days, the application expires, and you'll need to reapply.</p><p>Don't qualify? Check out our <a href="https://productlane.com/pricing" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Starter and Pro plans</a>.</p><hr><h2>Need fewer than 6 seats?</h2><p>The standard Early Stage program is built around 6 full seats. If your team only needs a handful of seats, the standard structure isn't a fit, since fewer seats without the program would put you on the Starter plan without the startup discount.</p><p>In that case, contact support to ask about a custom startup arrangement. Support can negotiate exceptions on a case-by-case basis, for example:</p><ul class="accent-bullets"><li><p>A <strong>3-seat</strong> setup with a <strong>1-year upfront commitment</strong>, instead of the standard multi-year structure</p></li><li><p>An <strong>optional discounted second year</strong>, agreed upfront, instead of automatically stepping down to list price</p></li></ul><p>Custom arrangements are handled individually and aren't guaranteed. <a href="https://productlane.com/startup" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Contact support</a> to discuss what's possible for your seat count and stage.</p><hr><h2>Fixing a missing or incorrect discount</h2><p>If your workspace was approved for the Early Stage program but your invoice still shows standard pricing, this is a billing correction, not a plan change. Contact support with your workspace name and the approval confirmation you received by email. Support can apply the correct discount to your account directly.</p><p>To avoid this happening again, make sure you activate your subscription within the 30-day approval window and double check the plan and price shown on your billing page after checkout.</p><hr><h2>Transitioning from the Early Stage program</h2><h3>Before switching plans</h3><p>Switching from Early Stage to another plan (such as Pro) can affect pricing and seat counts. Per-seat costs apply outside the program. Pro is billed at $59 per seat, Scale at $99 per seat.</p><h3>Migration steps</h3><ol class="steps-list"><li><p>Contact support to remove your Early Stage plan. Your billing page won't show new plan options until removal is confirmed.</p></li><li><p>Explore new plans from your workspace's Subscription tab.</p></li><li><p>Review pricing and billing. Changes take effect in your next billing cycle.</p></li></ol><h3>Cost optimization tips</h3><ul class="accent-bullets"><li><p>Remove inactive teammates to reduce seat charges after transitioning</p></li><li><p>Downgrade carefully, since the Early Stage program is an annual contract billed monthly. Downgrades take effect after your current billing period.</p></li></ul><hr><h2>FAQs</h2><p><strong>What happens if I'm not accepted to the program?</strong></p><p>You can still start with our Starter plan at $29/seat/month. If your situation changes (smaller team, earlier stage, less funding), you're welcome to reapply.</p><p><strong>What happens in year 2?</strong></p><p>Your discount decreases from 89% to 24%, bringing your monthly cost to $451. You keep the same 6 full seats, and viewer seats stay free and unlimited. AI Agent resolutions move to standard usage-based pricing at $0.79 each.</p><p><strong>What happens in year 3?</strong></p><p>In year 3, you move to standard Scale plan pricing at $594/month for your 6 seats. After year 3, you remain on the Scale plan at standard list pricing.</p><p><strong>What happens at the end of the program?</strong></p><p>You move to the standard Scale plan, billed per seat at the current list price. You can also downgrade to Pro or Starter if those fit your needs better.</p><p><strong>Can I get fewer than 6 full seats?</strong></p><p>Yes. If 6 seats is more than your team needs, ask about a reduced seat count (such as 3) when you apply. Our team can approve a smaller allotment at the same discount schedule, so your total monthly price scales down with the seat count.</p><p><strong>Do I have to commit to all 3 years upfront?</strong></p><p>No. The program is billed as a 12-month contract paid monthly, renewed one year at a time. You can cancel at the end of any annual term. You can also pay for Year 1 only and decide later whether to continue, and if you do continue, you move into the next year's quoted price on the schedule rather than losing your discount early.</p><p><strong>What currency are prices billed in?</strong></p><p>All Early Stage program prices are in USD.</p><p><strong>I've started a trial with Productlane. Can I still join the program?</strong></p><p>Yes, as long as you apply within 90 days of signup and haven't been on a paid plan before.</p><p><strong>Does my AI Agent credit allowance drop while I'm trialing on the Startup program?</strong></p><p>No. A regular trial is capped at the free-tier AI credit allowance, but Startup program workspaces are vetted before approval, so they keep their full plan credits (100 AI Agent resolutions per month in year 1) for the whole trial period.</p><p><strong>Can existing Productlane customers apply for the Early Stage program?</strong></p><p>The program is for companies that haven't been on a paid Productlane plan before. If you signed up recently and are within 90 days, you can apply.</p><p><strong>Can I join the Early Stage program a second time?</strong></p><p>No, each company can participate in the Early Stage program once.</p><p><strong>Is the Early Stage program a monthly subscription or an annual contract?</strong></p><p>The Early Stage program is an annual contract billed monthly. You commit for 12 months, with charges hitting monthly. Downgrades take effect after the current billing period.</p><p><strong>Can we change the subscription at any time?</strong></p><p>You can cancel at the end of your annual term. Mid-term plan changes are limited because seats and pricing are fixed for that term as part of the program.</p><p><strong>What if I need fewer than 6 seats?</strong></p><p>The standard program is fixed at 6 seats. Contact support about a custom arrangement. For example, support has set up 3-seat workspaces on a 1-year upfront commitment with an optional discounted second year, instead of the multi-year structure used for 6-seat workspaces.</p><p><strong>My discount wasn't applied. What do I do?</strong></p><p>Contact support with your workspace name and approval confirmation. 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After the discount ends, you'll find Productlane remains more affordable than the alternatives.\u003c/p\u003e\u003cblockquote\u003e\u003cp\u003eAll prices in this article are in USD.\u003c/p\u003e\u003c/blockquote\u003e\u003chr\u003e\u003ch2\u003eEarly Stage program benefits\u003c/h2\u003e\u003cp\u003eYou'll be on the \u003cstrong\u003eScale plan\u003c/strong\u003e with a deep discount for your first 3 years. Here's what's included:\u003c/p\u003e\u003cul class=\"accent-bullets\"\u003e\u003cli\u003e\u003cp\u003eThe complete Productlane platform: Support Inbox, Productlane Agent, Help Center, feedback portal, roadmaps, and changelog\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eNative Linear integration with two-way sync\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAll Scale features: Customer Support Portal, multi-language, private portal, SSO (JWT), snippets, SLA policies, custom views, reporting\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003e6 full seats\u003c/strong\u003e (Admin or Member) by default\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUnlimited viewer seats\u003c/strong\u003e, free and not billed\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003e100 free Productlane Agent resolutions per month\u003c/strong\u003e (year 1)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eUnlimited conversations, feedback, articles, and users\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eViewer seats are internal seats for teammates who only need read access. They don't count toward your full-seat total and aren't for external, customer-facing users.\u003c/p\u003e\u003cp\u003eTo grow your startup with Productlane's Early Stage program, \u003ca href=\"https://productlane.com/startup\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"cursor-pointer box-border border-b transition-all duration-75 \" style=\"text-decoration: none; border-color: var(--portal-accent-color);\"\u003eapply here\u003c/a\u003e.\u003c/p\u003e\u003chr\u003e\u003ch2\u003eEarly Stage pricing\u003c/h2\u003e\u003cp\u003eIn your first year, you'll get the Scale plan at \u003cstrong\u003e$65/month\u003c/strong\u003e, an 89% discount off the standard list price of $594.\u003c/p\u003e\u003ctable style=\"min-width: 100px\"\u003e\u003ccolgroup\u003e\u003ccol style=\"min-width: 25px\"\u003e\u003ccol style=\"min-width: 25px\"\u003e\u003ccol style=\"min-width: 25px\"\u003e\u003ccol style=\"min-width: 25px\"\u003e\u003c/colgroup\u003e\u003ctbody\u003e\u003ctr\u003e\u003cth colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e\u003c/p\u003e\u003c/th\u003e\u003cth colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003eYear 1\u003c/p\u003e\u003c/th\u003e\u003cth colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003eYear 2\u003c/p\u003e\u003c/th\u003e\u003cth colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003eYear 3\u003c/p\u003e\u003c/th\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003eFull seats\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e6\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e6\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e6\u003c/p\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003ePrice per seat\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e$99\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e$99\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e$99\u003c/p\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003eTotal monthly list price\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e$594\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e$594\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e$594\u003c/p\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003eDiscount\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e89%\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e24%\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e0%\u003c/p\u003e\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e\u003cstrong\u003eTotal monthly price after discount\u003c/strong\u003e\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e\u003cstrong\u003e$65\u003c/strong\u003e\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e\u003cstrong\u003e$451\u003c/strong\u003e\u003c/p\u003e\u003c/td\u003e\u003ctd colspan=\"1\" rowspan=\"1\"\u003e\u003cp\u003e\u003cstrong\u003e$594\u003c/strong\u003e\u003c/p\u003e\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003cp\u003eYou also get 100 free Productlane Agent resolutions per month in year 1. Additional resolutions are charged at $0.79 each (the standard Scale rate).\u003c/p\u003e\u003cp\u003eViewer seats stay free and unlimited, so you can add as many internal teammates as viewers without affecting your bill. If you find Year 1 costs too high, you can switch to our Starter plan at $29/seat/month instead.\u003c/p\u003e\u003ch3\u003eSeat count\u003c/h3\u003e\u003cp\u003eThe default offer is 6 full seats at $99/seat, discounted per the schedule above. If your team is smaller, our team can approve a reduced seat count (for example 3 seats instead of 6) at the same per-seat discount schedule, lowering your total monthly price accordingly. Ask about this when you apply, since seat count is set during approval and isn't self-service afterward.\u003c/p\u003e\u003ch3\u003eContract term and renewals\u003c/h3\u003e\u003cp\u003eThe Early Stage program runs as a 3-year discount schedule, billed as a 12-month contract paid monthly. You are not required to commit to all 3 years upfront:\u003c/p\u003e\u003cul class=\"accent-bullets\"\u003e\u003cli\u003e\u003cp\u003eYou commit for 12 months at a time, with charges billed monthly within that term.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAt the end of each annual term, you can cancel instead of continuing into the next year.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eIf you continue, you renew into the next year's price on the schedule (for example, the Year 2 price after your first year) rather than being moved to full list price early.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eYou can also pay for Year 1 only up front and decide later whether to continue at the Year 2 price, instead of committing to the full 3-year schedule at signup.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eThe standard Early Stage contract is a \u003cstrong\u003e12-month term\u003c/strong\u003e, billed monthly. You can cancel at the end of each 12-month term instead of committing to the full 3-year discount schedule upfront; the 3-year table above shows how your price changes if you stay enrolled that long.\u003c/p\u003e\u003chr\u003e\u003ch2\u003eEligibility criteria\u003c/h2\u003e\u003cp\u003eTo apply for the discount, you need to meet all of the following:\u003c/p\u003e\u003cul class=\"accent-bullets\"\u003e\u003cli\u003e\u003cp\u003eRaised less than \u003cstrong\u003e$10M\u003c/strong\u003e in funding\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eFewer than \u003cstrong\u003e15 employees\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eHaven't been on a paid Productlane plan before\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eMaximum of 6 full seats (viewer seats don't count toward this limit)\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo grow your startup with Productlane's Early Stage program, \u003ca href=\"https://productlane.com/startup\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"cursor-pointer box-border border-b transition-all duration-75 \" style=\"text-decoration: none; border-color: var(--portal-accent-color);\"\u003eapply here\u003c/a\u003e.\u003c/p\u003e\u003cp\u003eThe approval process typically takes 1 to 2 business days. If approved, you'll be notified via email. Provide accurate information so our team can review your application quickly.\u003c/p\u003e\u003cp\u003eOnce approved, you have 30 days to start your subscription. If you don't activate within 30 days, the application expires, and you'll need to reapply.\u003c/p\u003e\u003cp\u003eDon't qualify? Check out our \u003ca href=\"https://productlane.com/pricing\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"cursor-pointer box-border border-b transition-all duration-75 \" style=\"text-decoration: none; border-color: var(--portal-accent-color);\"\u003eStarter and Pro plans\u003c/a\u003e.\u003c/p\u003e\u003chr\u003e\u003ch2\u003eNeed fewer than 6 seats?\u003c/h2\u003e\u003cp\u003eThe standard Early Stage program is built around 6 full seats. If your team only needs a handful of seats, the standard structure isn't a fit, since fewer seats without the program would put you on the Starter plan without the startup discount.\u003c/p\u003e\u003cp\u003eIn that case, contact support to ask about a custom startup arrangement. Support can negotiate exceptions on a case-by-case basis, for example:\u003c/p\u003e\u003cul class=\"accent-bullets\"\u003e\u003cli\u003e\u003cp\u003eA \u003cstrong\u003e3-seat\u003c/strong\u003e setup with a \u003cstrong\u003e1-year upfront commitment\u003c/strong\u003e, instead of the standard multi-year structure\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAn \u003cstrong\u003eoptional discounted second year\u003c/strong\u003e, agreed upfront, instead of automatically stepping down to list price\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eCustom arrangements are handled individually and aren't guaranteed. \u003ca href=\"https://productlane.com/startup\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"cursor-pointer box-border border-b transition-all duration-75 \" style=\"text-decoration: none; border-color: var(--portal-accent-color);\"\u003eContact support\u003c/a\u003e to discuss what's possible for your seat count and stage.\u003c/p\u003e\u003chr\u003e\u003ch2\u003eFixing a missing or incorrect discount\u003c/h2\u003e\u003cp\u003eIf your workspace was approved for the Early Stage program but your invoice still shows standard pricing, this is a billing correction, not a plan change. Contact support with your workspace name and the approval confirmation you received by email. Support can apply the correct discount to your account directly.\u003c/p\u003e\u003cp\u003eTo avoid this happening again, make sure you activate your subscription within the 30-day approval window and double check the plan and price shown on your billing page after checkout.\u003c/p\u003e\u003chr\u003e\u003ch2\u003eTransitioning from the Early Stage program\u003c/h2\u003e\u003ch3\u003eBefore switching plans\u003c/h3\u003e\u003cp\u003eSwitching from Early Stage to another plan (such as Pro) can affect pricing and seat counts. Per-seat costs apply outside the program. Pro is billed at $59 per seat, Scale at $99 per seat.\u003c/p\u003e\u003ch3\u003eMigration steps\u003c/h3\u003e\u003col class=\"steps-list\"\u003e\u003cli\u003e\u003cp\u003eContact support to remove your Early Stage plan. Your billing page won't show new plan options until removal is confirmed.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExplore new plans from your workspace's Subscription tab.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eReview pricing and billing. Changes take effect in your next billing cycle.\u003c/p\u003e\u003c/li\u003e\u003c/ol\u003e\u003ch3\u003eCost optimization tips\u003c/h3\u003e\u003cul class=\"accent-bullets\"\u003e\u003cli\u003e\u003cp\u003eRemove inactive teammates to reduce seat charges after transitioning\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDowngrade carefully, since the Early Stage program is an annual contract billed monthly. Downgrades take effect after your current billing period.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003chr\u003e\u003ch2\u003eFAQs\u003c/h2\u003e\u003cp\u003e\u003cstrong\u003eWhat happens if I'm not accepted to the program?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYou can still start with our Starter plan at $29/seat/month. If your situation changes (smaller team, earlier stage, less funding), you're welcome to reapply.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat happens in year 2?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour discount decreases from 89% to 24%, bringing your monthly cost to $451. You keep the same 6 full seats, and viewer seats stay free and unlimited. AI Agent resolutions move to standard usage-based pricing at $0.79 each.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat happens in year 3?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eIn year 3, you move to standard Scale plan pricing at $594/month for your 6 seats. After year 3, you remain on the Scale plan at standard list pricing.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat happens at the end of the program?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYou move to the standard Scale plan, billed per seat at the current list price. You can also downgrade to Pro or Starter if those fit your needs better.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCan I get fewer than 6 full seats?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYes. If 6 seats is more than your team needs, ask about a reduced seat count (such as 3) when you apply. Our team can approve a smaller allotment at the same discount schedule, so your total monthly price scales down with the seat count.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDo I have to commit to all 3 years upfront?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo. The program is billed as a 12-month contract paid monthly, renewed one year at a time. You can cancel at the end of any annual term. You can also pay for Year 1 only and decide later whether to continue, and if you do continue, you move into the next year's quoted price on the schedule rather than losing your discount early.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat currency are prices billed in?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAll Early Stage program prices are in USD.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eI've started a trial with Productlane. Can I still join the program?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYes, as long as you apply within 90 days of signup and haven't been on a paid plan before.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDoes my AI Agent credit allowance drop while I'm trialing on the Startup program?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo. A regular trial is capped at the free-tier AI credit allowance, but Startup program workspaces are vetted before approval, so they keep their full plan credits (100 AI Agent resolutions per month in year 1) for the whole trial period.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCan existing Productlane customers apply for the Early Stage program?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe program is for companies that haven't been on a paid Productlane plan before. If you signed up recently and are within 90 days, you can apply.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCan I join the Early Stage program a second time?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo, each company can participate in the Early Stage program once.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eIs the Early Stage program a monthly subscription or an annual contract?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe Early Stage program is an annual contract billed monthly. You commit for 12 months, with charges hitting monthly. Downgrades take effect after the current billing period.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCan we change the subscription at any time?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYou can cancel at the end of your annual term. Mid-term plan changes are limited because seats and pricing are fixed for that term as part of the program.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat if I need fewer than 6 seats?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe standard program is fixed at 6 seats. Contact support about a custom arrangement. For example, support has set up 3-seat workspaces on a 1-year upfront commitment with an optional discounted second year, instead of the multi-year structure used for 6-seat workspaces.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eMy discount wasn't applied. What do I do?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eContact support with your workspace name and approval confirmation. 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