[metadata]
description: Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.
generator: Webflow
og:description: Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.
og:image: https://cdn.prod.website-files.com/69835c4172c253147f762dca/6a5478a887e92148cf701491_81af8258de9eabdd9eb6a88477525e3b_Simplesat%20-%20Customer%20feedback%20clarity%20for%20high-volume%20support%20teams.png
og:title: Customer Satisfaction Survey Software | Simplesat
og:type: website
twitter:card: summary_large_image
twitter:description: Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.
twitter:title: Customer Satisfaction Survey Software | Simplesat
viewport: width=device-width, initial-scale=1
viewport: width=device-width, initial-scale=1.0, viewport-fit=cover

[canonical-links]
https://www.simplesat.io

[document-links]
/
/integrations/gladly
/integrations/gorgias
/integrations/zendesk
API docs: https://developer.simplesat.io/api
About us: /about-us
And 100+ more: /integrations
Atera: /integrations/atera
Autotask: /integrations/autotask
Become a partner: /certified-partner
Blog: /blog
Connectwise: /integrations/connectwise
Contact us: /contact-sales
Contact us: /demo
Customer stories: /customer-stories
Events: /events
Explore the live demo, no login ↗: https://demo.simplesat.io/
Freshdesk: /integrations/freshdesk
Geckoboard: /integrations/geckoboard
Get started for free: https://app.simplesat.io/signup
Get started for free: https://app.simplesat.io/signup/
Gladly: /integrations/gladly
Google BigQuery: /integrations/google-bigquery
Google Sheets: /integrations/google-sheets
Gorgias: /integrations/gorgias
Guides: /guides
Halo PSA: /integrations/halo-psa
Help center: https://help.simplesat.io/en/
Hubspot: /integrations/hubspot
Intercom: /integrations/intercom
Klaviyo: /integrations/klaviyo
Learn about security: /data-security-overview
Make: /integrations/make
Microsoft Teams: /integrations/microsoft-teams
NinjaOne: /integrations/ninjaone
Partner programs: /certified-partner
Pipedrive: /integrations/pipedrive
Power BI: /integrations/powerbi
Pricing: /pricing
Privacy policy: /privacy
Release notes: /release-notes
Reporting Dashboards, trends, exports, share links.: /features/reporting
Reporting: /features/reporting
Request a demo: /demo
Routing Send feedback where it needs to go.: /features/routing
Routing: /features/routing
Salesforce: /integrations/salesforce
See all 100+ integrations →: /integrations
See reporting: /features/reporting
See routing: /features/routing
See surveys: /features/surveys
Shopify: /integrations/shopify
Sign in: https://app.simplesat.io/
Slack: /integrations/slack
Snowflake: /integrations/snowflake
Startup program: /simplesat-for-startups
Status: https://status.simplesat.io/
Surveys CSAT, NPS, and 5-star inside the helpdesk.: /features/surveys
Surveys: /features/surveys
Terms of service: /terms
Trust Center: https://trust.simplesat.io/
Use cases: /use-cases
View all integrations: /integrations
Visit live demo app: https://demo.simplesat.io/
Zapier: /integrations/zapier
Zendesk: /integrations/zendesk
https://simplesat.io
n8n: /integrations/n8n

[structured-data]
{"@context":"https://schema.org","@type":"Organization","contactPoint":{"@type":"ContactPoint","contactType":"customer support","email":"support@simplesat.io"},"description":"Simplesat is a customer feedback platform that measures CSAT, NPS, and CES natively inside the helpdesk.","foundingDate":"2018","legalName":"Simplesat LLC","logo":"https://cdn.prod.website-files.com/69835c4172c253147f762dca/6a38b35588d86c8f3bad4ca2_simplesat-green.svg","name":"Simplesat","sameAs":["https://www.linkedin.com/company/simplesat/","https://www.facebook.com/simplesatapp","https://www.instagram.com/simplesat/","https://www.youtube.com/@simplesat1891","https://www.g2.com/products/simplesat/"],"url":"https://www.simplesat.io"}
{"@context":"https://schema.org","@type":"SoftwareApplication","aggregateRating":{"@type":"AggregateRating","bestRating":"5","ratingValue":"4.8","reviewCount":"168","worstRating":"1"},"applicationCategory":"BusinessApplication","description":"Customer feedback software for CSAT, NPS, and CES surveys inside the helpdesk.","name":"Simplesat","offers":{"@type":"AggregateOffer","highPrice":"459","lowPrice":"109","offerCount":"3","offers":[{"@type":"Offer","name":"Standard","price":"109","priceCurrency":"USD"},{"@type":"Offer","name":"Pro","price":"229","priceCurrency":"USD"},{"@type":"Offer","name":"Elite","price":"459","priceCurrency":"USD"}],"priceCurrency":"USD"},"operatingSystem":"Web","publisher":{"@type":"Organization","name":"Simplesat","url":"https://www.simplesat.io"},"url":"https://www.simplesat.io"}

[content]
Customer Satisfaction Survey Software | Simplesat
Product
Surveys
CSAT, NPS, and 5-star inside the helpdesk.
Routing
Send feedback where it needs to go.
Reporting
Dashboards, trends, exports, share links.
Explore the live demo, no login ↗
Integrations
Helpdesk
Zendesk
Gladly
Gorgias
Intercom
Freshdesk
CRM & Sales
Hubspot
Salesforce
Shopify
Klaviyo
Pipedrive
Reporting & Analytics
Power BI
Google Sheets
Google BigQuery
Snowflake
Geckoboard
Automation & API
Slack
Microsoft Teams
Zapier
Make
n8n
PSA & MSP
Connectwise
Autotask
Halo PSA
Atera
NinjaOne
See all 100+ integrations →
Resources
Company
Blog
Events
Release notes
About us
Learn
Guides
Use cases
Customer stories
Support
Help center
API docs
Contact us
Pricing
Become a partner
Contact us
Sign in
Request a demo
Get started for free
Sign in
Request a demo
Customer feedback clarity for high-volume support teams
Join 1,000+ brands
No credit card required
14-day free trial
Simplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place automatically.
Get started for free
Request a demo
Join 1,000+ brands who know
exactly what their customers think
Where most feedback tools fall short
What you get
Too little
Built-in surveys don’t tell the full story
One question, no follow-up, no NPS
No segmentation by team or brand
No trend data or AI analysis
Too much
Enterprise tools create more work than insight
Months to implement, dedicated analyst required
Expensive licensing and training
Dashboards nobody opens
Simplesat is just right
Clear feedback. Real insight.
No unnecessary complexity.
Launch surveys and start collecting in a day
Automate follow-ups and feedback routing
Get instant insights in the tools you already use
Multilingual surveys and dashboards for global teams
Agents see feedback on the ticket without another login
Turn customer feedback into your next smart move
What you get
Surveys that work
Go live in a day, no engineering required.
Purpose-built integrations for Zendesk, Gladly, Gorgias
Surveys sent automatically when tickets close
Multilingual support for global teams
Conditional logic and follow-up questions
See surveys
See what changed
AI-powered analysis that makes thousands of responses readable.
Segment by brand, region, tier, tag, or team
Track trends and spot emerging issues
Drill down to the individual ticket and full history
Export to CSV, PDF, or formatted summaries
See reporting
Where work happens
Feedback reaches the right person in the right tool, automatically.
Alerts in Slack, email, or Teams within minutes
Feedback appears on the ticket with full context
Weekly digest summaries for managers
Route feedback by score, brand, or team
See routing
Trusted at scale
Built for high-volume, multi-brand support teams.
SOC 2 Type II certified
GDPR & CCPA compliant
Granular permissions across brands, teams, and roles
Trusted by teams processing 10,000+ responses per month
Learn about security
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
View all integrations
Named a preferred partner by Zendesk, Gladly, and Gorgias
Trusted by service-minded teams worldwide
Real human support when you need it
Teams switching from enterprise tools tell us the same thing: finally, a team that's reachable, practical, and invested in their success.
Unlimited screen-share calls
When something's faster to show than explain, we'll show you live.
Hands-on onboarding
We configure your triggers and workflows, or walk you through it step by step.
We work with your other vendors
Loop us into support threads and we'll troubleshoot alongside them.
Practical, solution-first support
Fast, patient, and genuinely on your side.
What customers are saying right now
Frequently asked questions
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
How much does Simplesat cost?
Plans start at $109/mo (billed annually) and scale with response volume, not team size. No implementation fees, no per-agent fees, no hidden costs. Agents see feedback inside your helpdesk without a paid seat; only admins and managers who build surveys and reports need accounts.
How long does setup actually take?
You can launch the same day you sign up: create a survey, connect your helpdesk, and embed it in your templates, all self-serve. Most teams start collecting feedback within a few days. Larger rollouts with custom triggers, multiple brands, or security reviews can take a few weeks, and our team works with you at every step.
What's a good survey response rate?
It varies by channel and audience. High-volume B2C teams typically land in the 10-20% range, B2B service teams usually see 20-30%, and high-touch teams with close client relationships can exceed 40%. One-click surveys, smart timing, and automated reminders to non-responders consistently push rates well above what native helpdesk surveys deliver.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Will Simplesat work with my helpdesk or CRM?
Yes. We have native apps for Zendesk, Gladly, and Gorgias. We also integrate with Intercom, Salesforce, HubSpot, and Jira Service Management, plus 100+ other integrations. If you're on a custom stack, you can connect via webhooks, API, and Zapier.
Is Simplesat enterprise-ready?
SOC 2 Type II certified. GDPR and CCPA compliant. Granular permissions across brands, teams, and roles. Trusted by teams processing 10,000+ responses per month.
Clear feedback starts here
Simplesat is free to try and fast to set up.
Built for teams that don't have time to waste.
Get started for free
Request a demo
Product
Surveys
Routing
Reporting
Trust Center
Visit live demo app
Integrations
Zendesk
Gladly
Gorgias
Intercom
Hubspot
Salesforce
Slack
And 100+ more
Company
About us
Privacy policy
Status
Terms of service
Cookie Preferences
Resources
Help center
Pricing
Startup program
Partner programs
Contact us
©
2026
Simplesat, LLC
