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"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully." Carlos R VP of Operations Movisis Tecnologia Limited: https://www.g2.com/products/bolddesk/reviews/bolddesk-review-10307535
"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products." John S Head of Customer Support Ethos Beauty Partners: https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9784683
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine." Harsha R Support Team Lead LTIMindtree: https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9622891
/about-us
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/help-desk-software-for-startups
/help-desk-ticketing-system
/industries
/industries/help-desk-for-saas
/industries/help-desk-software-for-fintech
/industries/help-desk-software-for-insurance-companies
/industries/helpdesk-software-telecom
/integrations
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/knowledge-base-software
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AI Agent for Agents: /ai
AI Agent for Customers: /ai-agent
AI Agents: /ai-agent
AI Copilot for Agents: /ai-copilot
AI Copilot: /ai-copilot
AI ROI Calculator: /free-tools/ai-roi-calculator
AI Savings Calculator: /free-tools/ai-roi-calculator
AI Smart Actions (API & MCP): /ai-actions
About Us: /about-us
Accessibility: /accessibility-features
Affiliate Program – Earn 30%: /affiliate-program
All Features: /features
Apply for the Startup Program: /startups/request
Apps & Integration: /integrations
Become a Partner: /partner
Become an Affiliate: /affiliate-program
Blog: /blogs
Blogs: /blogs
BoldDesk AI: /ai
BoldDesk APIs: https://developer.bolddesk.com/api
Book a Demo: /request-demo
Book a Free Demo: /request-demo
Book a demo: /request-demo
CSAT Calculator: /free-tools/csat-calculator
CSAT Score Calculator: /free-tools/csat-calculator
Client Portal Software: /client-portal-software
Complaint Management Software: /complaint-management-software
Contact Management (CRM): /contact-management
Contact Support: https://support.bolddesk.com/support/tickets
Contact Us: /contact-us
Cookie: /legal/cookie-policy
Customer Self-service Portal: /customer-self-service-portal
Customer Stories: /customers
Docs: https://support.bolddesk.com/kb
Education Answer students, parents, and staff from a single inbox, with a self-serve help center for repeat questions.: /industries/help-desk-for-education
Email Ticketing System: /email-ticketing-system
Embedded Help Widgets: /embeddable-widgets
Enterprise Help Desk: /enterprise-helpdesk-software
Enterprise: /enterprise-helpdesk-software
Explore Integrations: /integrations
Explore More Industries: /industries
Features and Bugs: https://feedback.bolddesk.com/
Finance Handle account and compliance queries with audit logs, role-based access, and SLA tracking built in.: /industries/finance-help-desk
Fintech: /industries/help-desk-software-for-fintech
Free Migration: /migration
Free Trial: https://app.bolddesk.com/signup?
Freshdesk Free Migration: /freshdesk-free-migration
Freshdesk vs BoldDesk: /alternative/freshdesk
Freshdesk: /alternative/freshdesk
HappyFox: /alternative/happyfox
Healthcare Resolve technical and compliance issues fast, with centralized documentation and HIPAA-ready workflows.: /help-desk-for-healthcare
Healthcare: /help-desk-for-healthcare
Help Desk API Docs: https://developer.bolddesk.com/api
Help Desk Software: /help-desk-software
Help Desk Ticketing System: /help-desk-ticketing-system
HelpScout: /alternative/helpscout
How to Videos: https://www.youtube.com/@BoldDesk
Insurance: /industries/help-desk-software-for-insurance-companies
Internal Help Desk Software: /internal-help-desk-software
Knowledge Base: /knowledge-base-software
Learning Center: /learn
Live Chat: /live-chat-software
Login: /login
Mobile Apps: /mobile-help-desk
Mobile Help Desk: /mobile-help-desk
Multi Brand Help Desk: /multi-brand-help-desk
Multilingual Help Desk: /multilingual-help-desk
Multilingual Knowledge Base: /multilingual-knowledge-base
NPS Calculator: /free-tools/nps-calculator
Omnichannel Customer Service: /omnichannel-customer-service
Playbook: /playbook
Press Room: /press-room
Pricing: /pricing
Privacy: /legal/privacy-policy
Product Tour: /product-tour
Product Updates: /product-updates
ROI Calculator: /free-tools/ai-roi-calculator
Reports & Analytics: /reporting-analytics
Road Map: /roadmap
Roadmap: /roadmap
SLA: https://storage.googleapis.com/cdn-website-bolddesk/2026/06/BoldDesk_SLA.pdf
SaaS Track bugs, feature requests, and team tickets in one queue, auto-assigned across your dev team.: /industries/help-desk-for-saas
SaaS: /industries/help-desk-for-saas
Salesforce: /alternative/salesforce-service-cloud
Satisfaction Survey (CSAT): /help-desk-satisfaction-survey
Security: /legal/security
See BoldDesk AI in detail: /ai
See all industries: /industries
Self Help Demo: /self-help-demo
Shared Inbox Software: /shared-inbox-software
Small Business: /small-business-helpdesk-software
Start Free Migration: /migration#migration-demo
Start Free Migration: /migration#migrationForm
Start Free Trial: https://app.bolddesk.com/signup?
Start a 15-day free trial: https://app.bolddesk.com/signup?
Startup: /help-desk-software-for-startups
Status: https://status.bolddesk.com/
Support Portal: https://support.bolddesk.com/support/tickets
Syncfusion Ecosystem: https://www.syncfusion.com/pages/syncfusion-ecosystem/
Talk to a Migration Expert: /migration
Task Management Software: /task-management-software
Task Management: /task-management-software
Telecom: /industries/helpdesk-software-telecom
Terms: /legal/terms-of-use
Ticket Management System: /ticket-management-system
Ticketing System: /help-desk-ticketing-system
Trouble Ticketing Software: /trouble-ticketing-software
Using Zendesk, Freshdesk or another help desk tool? We’ll migrate your data and give you BoldDesk for free until the end of your current contract.: /request-demo?utm_source=bolddeskwebsite&utm_medium=banner&utm_campaign=migrate_zendesk_request_demo
View Use Cases: /ai-use-cases
Web Help Desk: /web-help-desk
Webinars: /webinars
WhatsApp Link Generator: /free-tools/whatsapp-link-generator
WhatsApp Link generator: /free-tools/whatsapp-link-generator
Workflow Automation: /help-desk-automation
Zendesk Free Migration: /zendesk-free-migration
Zendesk Pricing: /zendesk-pricing
Zendesk vs BoldDesk: /alternative/zendesk
Zendesk: /alternative/zendesk
ZohoDesk: /alternative/zoho-desk
do’s and don’ts for startup customer support.: /help-desk-software-for-startups/dos-and-donts
help desk software: /help-desk-software
https://apps.apple.com/us/app/bolddesk/id6451113762
https://developer.bolddesk.com/api
https://feedback.bolddesk.com/
https://play.google.com/store/apps/details?id=com.syncfusion.bolddesk
https://storage.googleapis.com/cdn-website-bolddesk/2026/06/BoldDesk_SLA.pdf
https://support.bolddesk.com/kb
https://support.bolddesk.com/support/tickets
https://twitter.com/bolddesk
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https://www.bolddesk.com
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https://www.linkedin.com/showcase/bold-desk-app/
https://www.reddit.com/r/BoldDesk
https://www.syncfusion.com/pages/syncfusion-ecosystem/
https://www.youtube.com/@BoldDesk
© 2026 Syncfusion Inc.: /copyright
“Almost overnight, a problem that I've been fighting with every other day went away.” Mike Omiccioli Apexa iQ: /customers/apexaiq
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“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented” Luc Fombonne ioteecs: /customers/ioteecs

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[content]
Free Help Desk Software for Startups with AI | BoldDesk
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Manage Email, WhatsApp, Instagram, SMS and Facebook conversations in one inbox.
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Self-service, central repository of information for your customers.
Task Management
Create and manage all tasks associated with resolving a ticket.
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AI Agent for Customers
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Help Desk Software for Startups,
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Trusted by Companies of all Sizes
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Years in business
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of the Fortune 500 use Syncfusion software
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Migration & Onboarding
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Compliant
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Uptime SLA
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Check if Your Startup Qualifies
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Total funding raised under $10M
Across all rounds to date, including pre-seed through Series A.
New to BoldDesk
Current or former paying BoldDesk customers are not eligible for this specific offer.
Built to scale with you
Everything a Growing Support Team Needs, in One Plan
Help desk software features that are switched on from day one, not reserved for a higher tier.
BoldDesk AI
Omnichannel Support
Workflow Automation
Reporting & Analytics
Self-Service & Knowledge Base
Integrations
AI that resolves, not just replies
Explore BoldDesk AI
The AI Agent resolves common requests the moment they come in, no queue and no wait, so your team only steps in for tickets that truly need a human touch.
Every channel, one workspace
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Email, live chat, SMS, WhatsApp, Facebook, Instagram, and more, all routed into a single workspace.
Automation that runs itself
Explore Workflow Automation
Condition-based rules assign tickets by urgency or topic. Trigger SLA reminders. Route by brand if you run multiple products.
Reporting you'll actually use
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Real-time dashboards on response time, SLA adherence, and ticket trends. The kind of data that helps you show investors support scales too.
A knowledge base that scales
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Launch a branded help center so customers solve their own problems, freeing your team for the tickets that need a human.
Never rebuild your workflow
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Connect the tools you already run, including Slack, Microsoft Teams, Zoom, and Google Workspace, plus a documented API and marketplace apps to fit tickets into your existing workflow.
Industry fit
Customer Support Solutions for
Every Kind of Startup
Empower your team with help desk software featuring AI agent support, tailored to your sector.
SaaS
Track bugs, feature requests, and team tickets in one queue, auto-assigned across your dev team.
Education
Answer students, parents, and staff from a single inbox, with a self-serve help center for repeat questions.
Finance
Handle account and compliance queries with audit logs, role-based access, and SLA tracking built in.
Healthcare
Resolve technical and compliance issues fast, with centralized documentation and HIPAA-ready workflows.
Explore More Industries
AI Powered Support
Answer Routine Questions Instantly, Day or Night
Growing startups can't afford a large support team, but customers still expect fast, accurate answers. BoldDesk combines AI-powered self-service and agent assistance to help you deliver exceptional support at scale.
AI Agent
handles routine questions instantly, including password resets, order updates, and account access, 24/7, without creating tickets or adding to your team's workload.
AI Actions
connect with your CRM, ERP, and e-commerce tools to fetch customer information and perform tasks in real time, without leaving the help desk.
See BoldDesk AI in detail
What the free program covers
AI Agent and AI Actions, with 1,000 one-time AI credits included. Usage beyond those credits, and AI Copilot for agents, run on the paid AI add-on.
Why Startups Choose BoldDesk
Free to Start, Fast to Launch, Ready to Scale
A full year at zero cost, live the same week, and per-agent pricing that drops as the team grows.
Free for 12 months, up to 10 agents
Qualifying startups get the complete Enterprise (team based) plan at no cost for a full year, with up to 10 agent seats.
1,000 one-time AI credits included
AI Agent works from your first ticket, so overnight and weekend requests are not waiting for someone to log in.
No lock-in, no surprise renewal
BoldDesk contacts you around 30 days before the free year ends, so nothing renews unannounced. Move to a paid plan or walk away.
Live in hours, not weeks
Guided onboarding comes with every plan, including the free program, and most teams are productive within hours of go-live.
Free expert migration, for every customer
Tickets, contacts, and knowledge base articles move at no cost. More than 3 million tickets have been migrated to BoldDesk.
Per-agent cost falls as you add seats
After the free year, $99 a month covers 5 agents billed yearly, which is $20 each. At 25 agents it is $14, and at 50 it is $10.
Integrations
Seamlessly Integrate Your Startup Help Desk With the Apps You Already Run
BoldDesk works with your favorite tools, like Slack, Microsoft Teams, Zoom, and Google Workspace, to streamline workflows, improve communication, and boost team productivity.
Connect
Slack, Microsoft Teams, Zoom, and Google Workspace
so support work reaches the team where it already happens.
Build anything else on a
documented REST API and webhooks
with no plan upgrade required to use them.
Fit tickets into your existing workflow with
marketplace apps
rather than rebuilding around the help desk.
Explore Integrations
Any device
Always-On Support: Help Desk Access Across All Devices
Stay connected with customers on the go. Access, manage, and resolve tickets securely using a cloud-based help desk for startups, from any device, anywhere.
Mobile-ready. Tablet-friendly. Desktop-optimized.
Deliver fast, secure support from iOS, Android, Mac, or Windows right when your customers need it most.
Customer proof
What BoldDesk Customers Say
A few words from customers who run support on BoldDesk every day, across company sizes.
"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S
Head of Customer Support
Ethos Beauty Partners
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R
Support Team Lead
LTIMindtree
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R
VP of Operations
Movisis Tecnologia Limited
“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”
Amy
Syncfusion
“Almost overnight, a problem that I've been fighting with every other day went away.”
Mike Omiccioli
Apexa iQ
“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”
Luc Fombonne
ioteecs
After the Free Year
What It Costs After the Free Year
No renewal surprise and no tier to graduate into. The plan you use free for 12 months is the same plan you keep.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
Number of Agents
Monthly (yearly billing)
AI Credits
(Included for first 3 months)
5
$99
/ month
$1,188 billed yearly
≈ $20 / agent
500
credits / month
25
$349
/ month
$4,188 billed yearly
≈ $14 / agent
1,500
credits / month
50
$499
/ month
$5,988 billed yearly
≈ $10 / agent
2,000
credits / month
100
$999
/ month
$11,988 billed yearly
≈ $10 / agent
3,000
credits / month
Start Free Trial
15 Day Free Trial
•
No Credit Card Required
•
30 Day Money-Back Guarantee
EVERYTHING INCLUDED
Omnichannel ticketing:
Email, Chat, WhatsApp, Social, Voice: 10+ channels
Workflow automation & SLA management
Knowledge base & customer portal
AI Copilot & AI Agents:
Flat published rates, never per-resolution fees; starter credits in every plan
Custom roles, SSO/SAML, audit logs:
No "enterprise tier" required
Advanced reports & custom dashboards
Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
Free Migration & Onboarding
Already Paying for a Help Desk? We Move It Free.
Startups on the program often arrive mid-contract. Nothing gets lost, and nothing gets paid twice.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
|
3M+ tickets migrated
Talk to a Migration Expert
Up to 70% Savings vs Zendesk
G2 Leader Fastest Implementation
30 Day Money-Back Guarantee
Enterprise Grade Security
99.9% Uptime SLA
Security & Compliance
Pass a Security Review Before You Have a Security Team
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management. All of it standard on the startup program.
SOC 2 & GDPR compliant
AES-256 encrypted infrastructure
SSO and IP restrictions
HIPAA-ready workflows
Secure cloud architecture
Role-based access control and audit logs
Before you apply
Frequently Asked Questions About the Startup Program
Who is eligible for the program?
Startups with annual recurring revenue under $1M and total funding under $10M that are new to BoldDesk. Current or former paying customers are not eligible.
Which BoldDesk plan is included in the program?
The Enterprise (team based) plan, the single current BoldDesk plan. Every feature is included, so there is no tier to choose between.
Is AI Agent free for startups?
Yes. Startups receive 1,000 one-time AI credits for AI Agent. Once the credits are used, further usage requires purchasing the AI add-on.
How will I know if my application is approved?
After you submit your application, BoldDesk emails you with your approval status and the steps to get started.
What happens after the free period ends?
BoldDesk contacts you about 30 days before your free period ends. You can move to a paid plan, priced 20% lower on yearly billing, or cancel.
What if I need more than 10 agents during the free year?
Contact the BoldDesk team and they will walk through the options available for your account.
What if I don’t qualify for the startup program?
You can still start a 15-day free trial and choose from flexible paid plans as your startup grows. Free migration applies either way.
Still weighing up how to run support? Read the
do’s and don’ts for startup customer support.
A Year of Support Handled Free, Starting This Week
Apply in minutes and BoldDesk emails your approval status. Guided onboarding comes with the program, we migrate your existing tickets free, and you don't pay until your current contract ends. Not a startup? Our
help desk software
plans cover every team size.
No Feature Paywalls
No Forced Upgrades
Free Migration
No Credit Card Required
Cancel Anytime
No Feature Paywalls
No Forced Upgrades
Free Migration
No Credit Card Required
Cancel Anytime
Apply for the Startup Program
Book a Free Demo
Product
Help Desk Ticketing System
Live Chat
Omnichannel Customer Service
Knowledge Base
BoldDesk AI
AI Agents
AI Copilot
Mobile Apps
Features
Workflow Automation
Satisfaction Survey (CSAT)
Multilingual Help Desk
Contact Management (CRM)
Reports & Analytics
Apps & Integration
Multilingual Knowledge Base
Client Portal Software
Customer Self-service Portal
Task Management Software
Use Cases
Help Desk Software
Email Ticketing System
Shared Inbox Software
Mobile Help Desk
Multi Brand Help Desk
Embedded Help Widgets
Enterprise Help Desk
Web Help Desk
Ticket Management System
Complaint Management Software
Internal Help Desk Software
Trouble Ticketing Software
Alternatives
Freshdesk
Zendesk
ZohoDesk
HelpScout
HappyFox
Salesforce
Free Migration
Resources
Contact Support
Docs
Help Desk API Docs
Learning Center
Customer Stories
How to Videos
Self Help Demo
Product Updates
Roadmap
Webinars
Accessibility
SLA
Company
About Us
Become an Affiliate
Become a Partner
Blog
Press Room
Contact Us
Free Tools
AI ROI Calculator
CSAT Score Calculator
NPS Calculator
WhatsApp Link Generator
Product
Help Desk Ticketing System
Live Chat
Omnichannel Customer Service
Knowledge Base
BoldDesk AI
AI Agents
AI Copilot
Mobile Apps
Help Desk Ticketing System
Live Chat
Omnichannel Customer Service
Knowledge Base
BoldDesk AI
AI Agents
AI Copilot
Mobile Apps
Features ​
Workflow Automation
Satisfaction Survey (CSAT)
Multilingual Help Desk
Contact Management (CRM)
Reports & Analytics
Apps & Integration
Multilingual Knowledge Base
Client Portal Software
Customer Self-service Portal
Task Management Software
Workflow Automation
Satisfaction Survey (CSAT)
Multilingual Help Desk
Contact Management (CRM)
Reports & Analytics
Apps & Integration
Multilingual Knowledge Base
Client Portal Software
Customer Self-service Portal
Task Management Software
Use Cases
Help Desk Software
Email Ticketing System
Shared Inbox Software
Mobile Help Desk
Multi Brand Help Desk
Embedded Help Widgets
Enterprise Help Desk
Web Help Desk
Ticket Management System
Complaint Management Software
Internal Help Desk Software
Trouble Ticketing Software
Help Desk Software
Email Ticketing System
Shared Inbox Software
Mobile Help Desk
Multi Brand Help Desk
Embedded Help Widgets
Enterprise Help Desk
Web Help Desk
Ticket Management System
Complaint Management Software
Internal Help Desk Software
Trouble Ticketing Software
Alternatives
Freshdesk
Zendesk
ZohoDesk
HelpScout
HappyFox
Salesforce
Free Migration
Freshdesk
Zendesk
ZohoDesk
HelpScout
HappyFox
Salesforce
Free Migration
Resources
Contact Support
Docs
Help Desk API Docs
Learning Center
Customer Stories
How to Videos
Self Help Demo
Product Updates
Roadmap
Webinars
Accessibility
SLA
Contact Support
Docs
Help Desk API Docs
Learning Center
Customer Stories
How to Videos
Self Help Demo
Product Updates
Roadmap
Webinars
Accessibility
SLA
Company
About Us
Become an Affiliate
Become a Partner
Blog
Press Room
Contact Us
About Us
Become an Affiliate
Become a Partner
Blog
Press Room
Contact Us
Free Tools
AI ROI Calculator
CSAT Score Calculator
NPS Calculator
WhatsApp Link Generator
AI ROI Calculator
CSAT Score Calculator
NPS Calculator
WhatsApp Link Generator
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