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{&quot;name&quot;:&quot;Primary&quot;} */;--1rv4okn:var(--token-b23f6671-e0ae-467c-a7f9-a4c38a505c47, rgb(255, 253, 249)) /* {&quot;name&quot;:&quot;Primary&quot;} */"><div class="framer-1t5uzoe" data-framer-name="Title" data-framer-component-type="RichTextContainer" style="transform:none"><p class="framer-text framer-styles-preset-1pnvc0c" data-styles-preset="cxDlgBnqb" dir="auto">Security Policy</p></div></div></a><!--/$--><!--$--><a class="framer-gyt5zk framer-1u9mlvj" href="./service-level-agreement"><div class="framer-770qst" style="--13gyznc:var(--token-b23f6671-e0ae-467c-a7f9-a4c38a505c47, rgb(255, 253, 249)) /* {&quot;name&quot;:&quot;Primary&quot;} */;--1rv4okn:var(--token-b23f6671-e0ae-467c-a7f9-a4c38a505c47, rgb(255, 253, 249)) /* {&quot;name&quot;:&quot;Primary&quot;} */"><div class="framer-1t5uzoe" data-framer-name="Title" data-framer-component-type="RichTextContainer" style="transform:none"><p class="framer-text framer-styles-preset-1pnvc0c" data-styles-preset="cxDlgBnqb" dir="auto">Service Level Agreement</p></div></div></a><!--/$--><!--$--><a class="framer-gyt5zk framer-1u9mlvj" href="./support-policy"><div class="framer-770qst" style="--13gyznc:var(--token-b23f6671-e0ae-467c-a7f9-a4c38a505c47, rgb(255, 253, 249)) /* {&quot;name&quot;:&quot;Primary&quot;} */;--1rv4okn:var(--token-b23f6671-e0ae-467c-a7f9-a4c38a505c47, rgb(255, 253, 249)) /* {&quot;name&quot;:&quot;Primary&quot;} */"><div class="framer-1t5uzoe" data-framer-name="Title" data-framer-component-type="RichTextContainer" style="transform:none"><p class="framer-text framer-styles-preset-1pnvc0c" data-styles-preset="cxDlgBnqb" dir="auto">Support Policy</p></div></div></a><!--/$--><!--$--><a class="framer-gyt5zk framer-1u9mlvj" href="./terms-of-service" data-framer-page-link-current="true"><div class="framer-770qst" style="--13gyznc:var(--token-c2a8d37e-5250-44ba-b434-79c5b84927eb, rgb(249, 181, 19)) /* {&quot;name&quot;:&quot;Brand&quot;} */;--1rv4okn:var(--token-c2a8d37e-5250-44ba-b434-79c5b84927eb, rgb(249, 181, 19)) /* {&quot;name&quot;:&quot;Brand&quot;} */"><div class="framer-1t5uzoe" data-framer-name="Title" data-framer-component-type="RichTextContainer" style="transform:none"><p class="framer-text framer-styles-preset-1pnvc0c" data-styles-preset="cxDlgBnqb" dir="auto">Terms of Service</p></div></div></a><!--/$--><!--$--><a class="framer-gyt5zk framer-1u9mlvj" href="./trademark-policy"><div class="framer-770qst" style="--13gyznc:var(--token-b23f6671-e0ae-467c-a7f9-a4c38a505c47, rgb(255, 253, 249)) /* {&quot;name&quot;:&quot;Primary&quot;} */;--1rv4okn:var(--token-b23f6671-e0ae-467c-a7f9-a4c38a505c47, rgb(255, 253, 249)) /* {&quot;name&quot;:&quot;Primary&quot;} */"><div class="framer-1t5uzoe" data-framer-name="Title" data-framer-component-type="RichTextContainer" style="transform:none"><p class="framer-text framer-styles-preset-1pnvc0c" data-styles-preset="cxDlgBnqb" dir="auto">Trademark Policy</p></div></div></a><!--/$--><!--/$--></div></div><div class="framer-1rkohvt" data-border="true" data-framer-name="Content"><div class="framer-ihwq2t"><div class="framer-9ta4zf" data-framer-name="Title" data-framer-component-type="RichTextContainer" style="transform:none"><h1 class="framer-text framer-styles-preset-jrp1z9" data-styles-preset="g1rQCH_Bi" dir="auto" style="--framer-text-alignment:left">Terms of Service</h1></div></div><div class="framer-q0nw95" data-framer-name="Content" data-framer-component-type="RichTextContainer" style="transform:none"><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Version 2.8 – February 2026</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Welcome, and thank you for your interest in Aptible!</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><strong class="framer-text">This is a binding contract. Please read it carefully before using Aptible.</strong></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">These Terms of Service (the&nbsp;"Terms") are an important contract between us and you:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ul dir="auto" class="framer-text"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you are opening an Aptible account, utilizing our Free Trial, using Aptible product offerings, including this Agreement by reference in an Order Form or entering into a Master Services Agreement with us, this contract is between Aptible and your organization. You represent that you have the authority to bind your organization to this agreement.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you are an individual Aptible user, this Agreement is between you and Aptible.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ul><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Aptible has several policies (the "Policies") that form part of these Terms, and are hereby incorporated by reference:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Acceptable Use Policy</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Billing Policy</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Privacy Policy</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Security Policy</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Support Policy</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Trademark Policy</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Data Processing Addendum</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Business Associate Agreement</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l"><!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">AI Terms of Service</a><!--/$--></p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">The&nbsp;"Agreement"&nbsp;refers to these Terms, any applicable Master Services Agreement, Order Form, and the Policies together.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">The general idea of this Agreement is that we grant you an access right to use the Services subject to, if entered into, an applicable Master Services Agreement and Order Form, and in return agree to abide by our Terms and Policies. Your failure to abide by your obligations under these policies constitutes grounds for suspension or termination of your account and revocation of your access to the Services.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Aptible offers different pricing plans as defined on our Pricing page at <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">https://www.aptible.com/pricing</a><!--/$-->. We reserve the right to change and update these pricing plans as we see fit. These Terms apply to all pricing plans.&nbsp;</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">In this Agreement:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ul dir="auto" class="framer-text"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">"Aptible,"&nbsp;"we,"&nbsp;and&nbsp;"us"&nbsp;means Aptible, Inc.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">The&nbsp;"Services"&nbsp;means the Aptible services, including the Free Trial, Aptible Platform, Aptible Platform self-hosted, Aptible Startup Program, the AI Product and any other platforms, APIs, interfaces, related web sites, networks, embeddable widgets, downloadable software, the Aptible CLI, and other services we provide.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Section 22 of this Agreement contains more defined terms.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ul><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">Summary</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You acknowledge and agree that, as provided in greater detail in this Agreement:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ul dir="auto" class="framer-text"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You are provided an access right to the Services, and such Services are not sold to you, and that you may use the Services only as set forth in this Agreement;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">The Services are provided "as is" without warranties of any kind, and Aptible's liability to you is limited;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You are solely responsible for protecting the privacy and legal rights of your End Users, except as provided for in a Business Associate Agreement, Data Use Agreement, or Data Processing Addendum between you and Aptible;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You are solely responsible for exporting Your Content from the Services prior to closing your Aptible account; and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Disputes arising hereunder will be resolved by binding arbitration, and&nbsp;BY ACCEPTING THIS AGREEMENT, YOU AND APTIBLE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.&nbsp;YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review the Arbitration Agreement in Section 19 below for the details regarding your agreement to arbitrate any disputes with Aptible.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you would prefer to opt out of binding arbitration, <strong class="framer-text">please contact us within 30 days of execution or agreeing to this Terms of Service.</strong></p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ul><p dir="auto" class="framer-text framer-styles-preset-hcey3l">This Agreement takes effect when you sign up to use the Aptible Services by entering your information, or sign an Order Form or Master Services Agreement that incorporates these terms by reference, or, if earlier, when you use any of the Services (the&nbsp;"Effective Date").</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Our <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Service Level Agreement is available for review here, and is incorporated by reference into this Terms of Service</a><!--/$--></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">In addition, please see our policy on&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Responsible Disclosure</a><!--/$-->&nbsp;of security vulnerabilities.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">1. Eligibility</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You must be at least eighteen (18) years of age to use the Services. By agreeing to this Agreement, you represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you have not previously been suspended or removed from the Services; and (c) your registration and your use of the Services is in compliance with all applicable laws and regulations. If you are using the Services on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that organization to this Agreement and you agree to be bound by this Agreement on behalf of that organization. Aptible may, in its sole discretion, refuse to offer the Services to any person or entity, and may change its eligibility criteria at any time.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">2. Your Account and Use of the Services</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">To access the Services, you must create an Aptible user account. You may also need to create an Aptible organization account, if one does not exist already.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">When you register for the accounts, you may be required to provide us with some information about yourself, such as your phone number or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate at all times. You are responsible for all activities that occur under your accounts, regardless of whether the activities are undertaken by you, your employees or a third party (including your contractors or agents). You may create additional user accounts for users within your organization.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Each Aptible user account is protected by credentials. You are responsible for maintaining the security of your credentials, including use of two-factor authentication. Aptible and our affiliates are not responsible for unauthorized access to your account, except to the extent caused by our breach of this Agreement.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">If you do not abide by your obligations, or if you violate our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Acceptable Use Policy</a><!--/$-->, we may determine your account to be not in good standing and may take Remedial Action pursuant to Section 5. Good standing is determined at Aptible's sole discretion.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">APTIBLE RESERVES THE RIGHT TO DISABLE ANY USER'S ACCESS TO ANY PART OF THE SERVICE, AND TO TERMINATE ANY USER'S ACCOUNT.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Your use of our AI Product as defined herein and related offerings are subject to our AI Terms and Conditions.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You may terminate your account and this Agreement at any time in accordance with Section 11.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">A. Your obligations.&nbsp;Your obligations include, but are not limited to, the following:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:2"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Your use of the Services must comply with all applicable laws, regulations, and ordinances, including any laws regarding the export of data or software.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will provide us with true and accurate information and responses in connection with your use of the Services.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will contact us immediately if you believe an unauthorized third party may be using your account or if your account information is lost or stolen.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will not attempt to gain access to Aptible's internal administrative tools.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will not attempt to disrupt the Services.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will abide by the&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Acceptable Use Policy.</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will abide by the restrictions in our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Support Policy</a><!--/$-->&nbsp;and&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Security Policy</a><!--/$-->&nbsp;on how the Services may be implemented.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will remit payment timely for the Services, as specified in the&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Billing Policy</a><!--/$-->&nbsp;and any Order Form you may execute.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you are using the Services to process HIPAA PHI, you must have a valid, signed Business Associate Agreement with Aptible and have applied the required security configurations and controls as specified in that agreement. You are responsible for informing Aptible that you will be processing HIPAA PHI, and requesting and entering into the Business Associate Agreement with Aptible. If you do not enter into a Business Associate Agreement and Aptible makes the determination that you are processing HIPAA PHI and are subject to HIPAA, Aptible reserves the right to suspend or terminate your access to Services in our sole discretion.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you are using the Services to process personal data, sensitive personal data, or personally identifiable information according to the European Union General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), or any other applicable data protection laws or regulations, you are subject to our Data Processing Addendum and have applied the required security configurations and controls as specified in that agreement.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you are self-hosting your resources with your own cloud provider, you are entirely responsible and liable for maintenance, management, payment, and all other aspects of your own cloud environment and associated accounts.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">B. Unauthorized uses. You will not violate, and will not allow third parties under your control to violate, our <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">Acceptable Use Policy</a><!--/$--> or other policies, including our AI Terms and Conditions, or any applicable laws and regulations. Aptible may, without notice to you: (i) report to the appropriate authorities any conduct by you or your Users that Aptible believes violates applicable criminal law; and (ii) provide any information that it has about you or your Users in response to a request from a law enforcement or government agency, or in response to a request in a civil action that on its face meets the requirements for such a request.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">C. Free Trial Terms. If you sign up for a 30-day free trial period (the “Free Trial”), the following additional terms apply to your use of Aptible Services:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You must use a valid company email address to sign up for our Free Trial. Aptible reserves the right, in its absolute discretion, to validate your use of a company email address using third-party resources, and determine your eligibility for a Free Trial, and, subject to applicable laws, to withdraw or to modify a Free Trial at any time without prior notice and with no liability, to the greatest extent permitted by law. The Aptible Free Trial is for evaluation by companies only, and is not available for security researchers or for any other personal use.&nbsp;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">The Free Trial will make available to you a reasonable amount of computing resources to allow you to evaluate the Aptible Services for your company. Aptible reserves the right to determine the amount of resources available to you, and may at any time, in our sole discretion, without any notice or liability, limit, deprovision or otherwise deactivate resources in your use of the Services.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Before your Free Trial expires, you will be required to provide a valid payment method, such as credit card or ACH, to Aptible through our dashboard. If you do not provide a valid payment method before your Free Trial expires, we reserve the right to disable your account, deprovision your resources, or take any other action that we see fit, without any notice or liability. Your provided payment method will be charged on first invoice date following the Free Trial unless you cancel, deprovision, and otherwise stop using all resources on our Services before the expiration of the Free Trial.&nbsp;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you are an existing user or customer of the Services, you are prohibited from using our Free Trial account. You may not sign up for multiple accounts in order to receive additional Free Trial benefits across multiple accounts. Should we discover that you are an existing user or customer of the Services, or creating multiple Free Trial accounts – we reserve to immediately terminate, suspend, and delete your accounts and all data within.&nbsp;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Aptible reserves the right to terminate or suspend a Free Trial at any time, in our sole discretion, without any notice, and without any liability. We further reserve the right to adjust pricing relative to any of our Services offered through the Free Trial.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">For avoidance of doubt, your use of the Free Trial Services will be strictly governed by this Terms and all other associated terms, policies, and agreements.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">D. Downloadable Software and Aptible CLI License</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">License Grant. Subject to this Agreement, Aptible hereby grants you a non-exclusive, non-sublicensable, and non-transferable license during the term to: (i) use the downloadable software and Aptible CLI solely for your internal business purposes in connection with your use of the Software.&nbsp;&nbsp;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Use Restrictions. You shall not use the downloadable software and Aptible CLI for any purposes beyond the scope of the license granted in this Agreement. Without limiting the foregoing and except as otherwise expressly set forth in this Agreement, you shall not at any time, directly or indirectly: (i) copy, modify, or create derivative works of the downloadable software and Aptible CLI, in whole or in part; (ii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the downloadable software and Aptible CLI; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the downloadable software and Aptible CLI, in whole or in part; (iv) remove any proprietary notices from the downloadable software and Aptible CLI; or (v) use the downloadable software and Aptible CLI in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">&nbsp;E. Aptible Startup Program Terms</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Application Process</p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You may apply to the Aptible Startup Program (“Startup Program”) using the form at <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">https://www.aptible.com/startup.&nbsp;</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Aptible reserves all rights to accept, review, or reject your application to the program at our sole and exclusive discretion. Aptible’s criteria for evaluating applications to the Startup Program are proprietary, and you do not have any rights to review such criteria outside of the information presented to you herein. Aptible does not owe you an explanation for any acceptance or rejection of your application to the Startup Program.&nbsp;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You do not have a right to object or appeal any such decision by Aptible on acceptance or rejection of your application to the Startup Program.</p></li></ol></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">General Application Requirements</p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">To apply to the Startup Program, you must:</p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Be a new Aptible customer as a company;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Be a company incorporated under the laws of the United States;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Have raised less than $20 million USD;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Have had your last round of funding as either a Seed or Series A within the last 24 months led by a venture capital investor that Aptible deems as qualified and reputable;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Have fewer than 20 engineers in your company;</p></li></ol></li></ol></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Upon Acceptance of your application, the following Terms apply:</p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">The Term of the Startup Program is 6 months.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">The Startup Program provides you with 6 months of access to our Starter tier plan as defined on <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">https://www.aptible.com/pricing</a><!--/$--> at no charge. This equates to approximately $249.50 per month in usage credits.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will receive sandbox accounts for your Authorized Users to learn how to use Aptible.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You must agree to co-marketing activities with Aptible, including but not limited to press releases, logo placement on Aptible’s website, joint marketing webinars or events, or case studies published on Aptible’s website.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Upon completion of your 6-month participation in the Startup Program, Aptible will transition you into a paid Aptible plan as outlined on <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../">https://www.aptible.com/pricing</a><!--/$--></p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Should you require more computing resources during your participation in the Startup Program beyond what is offered to you, may apply your Startup Program usage credits to a paid plan.&nbsp;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Usage of the Startup Program is for internal evaluation use only.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Unused usage credits do not carry over month to month. You are responsible for using the full usage credits amount on a monthly basis.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Unused usage credits upon completion of your participation in the Startup Program are not available for use.&nbsp;</p></li></ol></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Termination</p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Aptible reserves the right to terminate your participation in the Startup Program for any reason at our sole discretion, with or without any prior notice to you.&nbsp;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Should Aptible discover that you are participating in the Startup Program in violation of any Terms herein, Aptible reserves the right to recover credits from you.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol></li></ol><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">3. Privacy</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><strong class="framer-text">A. Your privacy.</strong> Please read our <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Privacy Policy.</a><!--/$--></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><strong class="framer-text">B. Your users' privacy.</strong> You are responsible for protecting the privacy and legal rights of your End Users. Your obligations include but are not limited to:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Properly configuring the Aptible Services, including your Aptible Platform Containerized Services, to protect your users' information;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Configuring and enforcing user access policies and permissions for the Aptible Services, including your Aptible Platform Containerized Services; and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Providing legally adequate privacy notices for your users, and informing them that their information may be available to Aptible and/or our affiliates under certain circumstances, pursuant to our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Privacy Policy.</a><!--/$--></p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">We provide support and training to help you with these responsibilities. Please see our <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">support resources</a><!--/$-->, our <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Support Policy,</a><!--/$--> and our training offerings.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">4. Fees and Charges</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><strong class="framer-text">A. Payments and pricing.</strong> You incur fees and charges based on your use of the Services. We bill as indicated in the Aptible&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Billing Policy</a><!--/$-->&nbsp;and your Order Form, as applicable. We may invoice you more frequently if we determine that your account is at risk of non-payment. Any outstanding balance becomes immediately due and payable upon termination of this Agreement for any reason.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">All amounts payable are denominated in United States dollars, and you agree to pay all such amounts in United States dollars.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">We may update our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Billing Policy</a><!--/$-->. In the event we do so, we will give you 30 days notice before the beginning of the billing cycle during which the revised policy will be applied.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less). Charges are exclusive of taxes. You are responsible for paying all reasonable expenses and attorney fees we incur collecting late payments. We reserve the right to discontinue the provision of the Services to you for any late payments.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Fees are based on our measurements of your use of the Services. Our determination is final. To the fullest extent permitted by law, you waive all claims relating to charges unless claimed within 60 days after the charge (this does not affect your credit card issuer rights). To the fullest extent permitted by law, refunds (if any) are at our discretion and only in the form of credit for the Services. Nothing in this Agreement obligates Aptible to extend credit to any party.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><strong class="framer-text">B. Taxes.</strong> You are responsible for paying all taxes and government charges and will pay us for the Services without any reduction. In the event that Aptible is obligated to collect or pay taxes, those taxes will be invoiced to you, unless you provide us with a timely and valid tax exemption certificate issued by the appropriate authority for each jurisdiction in which you claim exempt status.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">If any deduction or withholding is required by law, you will notify us and will pay us any additional amounts necessary to ensure that the net amount that we receive, after any deduction and withholding, equals the amount we would have received if no deduction or withholding had been required. Additionally, you will provide us with documentation showing that the withheld and deducted amounts have been paid to the relevant taxing authority.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">5. Suspension, Removal, and Remedial Action</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Under some circumstances, you are obligated to suspend or remove an Application or other Aptible Platform Containerized Service from the Services and take remedial measures, such as if your Application is compromised and is being used to violate our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Acceptable Use Policy</a><!--/$-->.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">In addition to your obligations, we reserve the right to suspend your account, suspend your access or your End Users' access to the Services, and/or suspend or remove an Application or Aptible Platform Containerized Service (take&nbsp;"Remedial Action"). Our right to take Remedial Action is in addition to our right to terminate this Agreement pursuant to Section 11.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">A. Your obligations.&nbsp;If you become aware that any Application or End User's use of an Application or data violates the&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Acceptable Use Policy</a><!--/$-->, you will immediately suspend that Application, remove the applicable data, or suspend access to that End User, whichever may be applicable to remedy the violation. If you fail to remedy the violation on your own, we will make a specific request that you do so. If you do not remedy the violation within the time period specified in our request (in no case later than 24 hours), we may take Remedial Action.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">We reserve the right to take Remedial Action if you are in breach of this Agreement, including if you are delinquent on your payment obligations by more than 15 days.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">B. Our obligations.&nbsp;We will always try to resolve Acceptable Use issues within a mutually acceptable timeframe. We reserve the right to take unilateral Remedial Action at any time, however, to enforce our policies and ensure the safety and security of our customers and their users. If we take Remedial Action without prior notice, we will provide the reason to you as soon as is practically possible.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">C. Effect of Remedial Action.&nbsp;If we take Remedial Action:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You remain responsible for all fees and charges you have incurred through the date of the Remedial Action;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You remain responsible for any applicable fees and charges for any Services to which you continue to have access;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You remain responsible for applicable data storage fees and charges, and fees and charges for in-process tasks completed after the date of suspension; and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will not be entitled to any credits for any period of suspension.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">6. Intellectual Property</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">A. Content.&nbsp;As between you and Aptible, you own Your Content. You are solely responsible for the development, operation, maintenance, and use of Your Content. For example, you are solely responsible for:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Backing up and securing Content at the Application level, except as delineated in a Business Associate Agreement or Data Privacy Addendum you may enter into with us, or to the extent backups or security controls are provided as part of the Services;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Compliance of Content with the&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Acceptable Use Policy</a><!--/$-->, other Policies, and any applicable laws or regulations;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Any claims relating to Your Content; and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Properly handling and processing notices sent to you (or any of your affiliates) by any person claiming that Your Content violates such person’s rights, including notices pursuant to the Digital Millennium Copyright Act.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You represent and warrant to us that:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You or your licensors own all right, title, and interest in and to Your Content and Applications;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You have all rights in Your Content and Applications necessary to grant the rights contemplated by this Agreement;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">None of Your Content, Applications or End Users’ use of Your Content or Applications, or the Services, will violate the&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Acceptable Use Policy</a><!--/$-->; and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You will set up a process to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Aptible responds to notices of alleged copyright infringement and terminates accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. Please see Section 7 of this Agreement. We reserve the right to take Remedial Action upon receipt of a valid DMCA notice.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">B. Proprietary rights.&nbsp;The Services, the Aptible Site, and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Aptible, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. In general, except as expressly set forth below in Sections 8 and 9, this Agreement does not grant either party any rights, implied or otherwise, to any of the other's intellectual property. For avoidance of doubt, as between the parties, you own all intellectual property rights in your Content, and we own all intellectual property rights in the Services.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Notwithstanding that general principle:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You consent to our use of Your Content to provide the Services to you and any End Users;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">We may disclose Your Content to provide the Services to you or any End Users;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">We may disclose Your Content to comply with any request of a governmental or regulatory body (including subpoenas or court orders); and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">If you provide any suggestions to us, we will own all right, title, and interest in and to your suggestions, even if you have designated the suggestions as confidential. We and our affiliates will be entitled to use your suggestions without restriction. You hereby irrevocably assign us all right, title, and interest in and to your suggestions.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">7. Digital Millennium Copyright Act</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Aptible Services, please notify our copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 ("DMCA"). For your complaint to be valid under the DMCA, you must provide the following information in writing:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">An electronic or physical signature of a person authorized to act on behalf of the copyright owner;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Identification of the copyrighted work that you claim has been infringed;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Identification of the material that is claimed to be infringing and where it is located on the Service;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, e-mail address;</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.</p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Submit the above information to:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Aptible, Inc.<br class="framer-text">Attn: DMCA Notices<br class="framer-text">548 Market St #75826<br class="framer-text">San Francisco, CA 94104-5401</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Aptible will promptly terminate without notice the accounts of users that are determined by Aptible to be “repeat infringers." A repeat infringer is a user who has been notified of infringing activity or has had Content removed from the Service at least twice.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">This procedure is exclusively for notifying Aptible that your copyrighted material has been infringed. This policy is intended to protect and comply with Aptible's rights and obligations under the DMCA, including 17 U.S.C. § 512(c), but does not constitute legal advice. You should contact an attorney for counsel regarding your specific legal rights and obligations.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">8. Your Licenses from Aptible</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">A. License to access and use the Services.&nbsp;We grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferrable right to access and use the Services solely in accordance with the Agreement. This license is valid only during the term of this Agreement, and is revoked upon termination. This license is subject to the following restrictions:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Neither you nor any End User may use the Services in any manner or for any purpose other than as expressly permitted by this Agreement.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Neither you nor any End User may, or may attempt to (a) modify, alter, tamper with, repair, or otherwise create derivative works of any software included in the Services (except to the extent software included in the Services are provided to you under a separate license that expressly permits the creation of derivative works), (b) reverse engineer, disassemble, or decompile the Services or apply any other process or procedure to derive the source code of any software included in the Services, (c) access or use the Services in a way intended to avoid incurring fees or exceeding usage limits or quotas, (d) resell or sublicense the Services, or (e) circumvent any security mechanisms used by Aptible, the Services, or any Applications running on the Services.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">All licenses granted to you in this Agreement are conditional on your continued compliance with this Agreement, and will immediately and automatically terminate if you do not comply with any term or condition of this Agreement.</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">During and after the Term, you will not assert, nor will you authorize, assist, or encourage any third party to assert, against us or any of our affiliates, customers, vendors, business partners, or licensors, any patent infringement or other intellectual property infringement claim regarding any Services you have used.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">B. Our trademarks.&nbsp;Aptible hereby grants you a limited, non-exclusive, royalty-free, non-transferable license, with no right to sub-license, to display the Aptible trademarks for the sole purpose of promoting or advertising that you use the Aptible Services. This licenses shall be exercised only in accordance with the current version of our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Trademark Policy.</a><!--/$--> You agree that all goodwill generated through your use of the Aptible trademarks shall inure to the benefit of Aptible.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">9. Our Licenses from You</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You hereby grant us a worldwide, non-sublicensable, non-transferable, non-exclusive, terminable, limited license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display, host, store, transfer, modify for the purpose of formatting for display, and distribute any Content for the sole purpose of enabling us to provide you with the Services.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">10. Modification of the Services</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You acknowledge and agree that the form and nature of the Services which Aptible provides may change from time to time without prior notice, subject to the terms in Section 5. Changes to the form and nature of the Services will be effective with respect to all versions of the Services; examples of changes to the form and nature of the Services include without limitation changes to the&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Billing Policy</a><!--/$-->, security patches, added functionality, and other enhancements.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">11. Termination</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">The license granted in this Agreement will remain in effect, unless terminated earlier as set forth in this Agreement. Sections 6 (Intellectual Property), 11 (this Section), 13 (Indemnification), 14 (Exclusion of Warranties), 15 (Limitations of Liability), 18 (Governing Law), 19 (Dispute Resolution and Arbitration), and 21 (General Terms) shall continue to be effective after this Agreement is terminated.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Unless you have an Order Form or other contractual commitment to Aptible:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ul dir="auto" class="framer-text"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">You may terminate this Agreement at any time by canceling your account, and</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">We may, in our sole discretion for any or no reason, terminate this Agreement by canceling your account or any portion of your access to the Services.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ul><p dir="auto" class="framer-text framer-styles-preset-hcey3l">YOU ARE SOLELY RESPONSIBLE FOR EXPORTING YOUR CONTENT FROM THE SERVICES PRIOR TO CLOSING YOUR ACCOUNT. IF WE CANCEL YOUR ACCOUNT, WE WILL PROVIDE YOU A REASONABLE OPPORTUNITY TO RETRIEVE YOUR CONTENT, AS PERMITTED BY LAW.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You will not receive any refunds if you terminate this Agreement. If the Agreement is terminated, all of your rights under this Agreement immediately terminate and all fees and charges (including any applicable taxes) owed by you to us are due immediately, including fees and charges for in-process tasks completed after the date of termination.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">12. Changes to these Terms</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">We reserve the right, at our discretion, to change these Terms, as well as the Policies, on a going-forward basis at any time.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">If the changed Terms or Policies materially modify your rights or obligations, we may require you to provide consent by accepting the changed Terms or Policies, as applicable. If we require your acceptance of the changed Terms or Policies, changes are effective only after your acceptance.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">In the event that a change to these Terms or Policies does not materially modify your rights or obligations, we will make reasonable efforts to notify you of such change. We may provide notice through a pop-up or banner within the Services, by sending an email to any address you may have used to register for an account, or through other similar mechanisms. These changes are effective upon publication of the changed Terms or Policies.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">If you do not accept the changed Terms or Policies, we may terminate your access to and use of the Services. If you are under contractual commitment to Aptible, we may choose not to renew your contract.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Disputes arising under this Agreement will be resolved in accordance with the version of this Agreement that was in effect between the parties at the time the dispute arose.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">13. Indemnification</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">A. Your Obligations to Us.&nbsp;You agree that you will be responsible for your use of the Services, and if you harm someone or get in a dispute with someone else, we will not be involved. You agree to defend and indemnify Aptible and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the "Aptible Entities") from and against every third-party claim, liability, damage, loss, and expense, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (a) your Content, (b) your access to, use of, or alleged use of, the Services; (c) your violation of any portion of this Agreement, any representation, warranty, or agreement referenced in this Agreement, or any applicable law or regulation; (d) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (e) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of that claim. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">14. EXCLUSION OF WARRANTIES</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APTIBLE DOES NOT MAKE ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE AND NONINFRINGEMENT. APTIBLE IS NOT RESPONSIBLE OR LIABLE FOR THE DELETION OF OR FAILURE TO STORE ANY CONTENT AND OTHER COMMUNICATIONS MAINTAINED OR TRANSMITTED THROUGH USE OF THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR SECURING AND BACKING UP YOUR APPLICATION AND CUSTOMER DATA, EXCEPT WHERE BACKUP OR SECURITY CONTROLS ARE EXPRESSLY PROVIDED AS FEATURES OF THE SERVICES. APTIBLE DOES NOT WARRANT THAT THE OPERATION OF THE SERVICES WILL BE ERROR-FREE, TIMELY, OR UNINTERRUPTED. APTIBLE DOES NOT WARRANT THAT THE SERVICES WILL BE SECURE, EXCEPT AS EXPRESSLY DOCUMENTED. THE SERVICES ARE NOT DESIGNED, MANUFACTURED, OR INTENDED FOR HIGH RISK ACTIVITIES. YOU UNDERSTAND THAT YOU USE THE SERVICES AT YOUR OWN DISCRETION AND RISK.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICES WILL CREATE ANY WARRANTY REGARDING ANY OF THE APTIBLE ENTITIES OR THE SERVICES THAT IS NOT EXPRESSLY STATED IN THIS AGREEMENT. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICES AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICES. YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICES, AND USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN MATERIALS OR CONTENT THROUGH THE SERVICE AND ANY ASSOCIATED SITES OR SERVICES, AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE), OR THE LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICE OR THE DOWNLOAD OR USE OF THAT MATERIAL OR CONTENT.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">15. LIMITATIONS OF LIABILITY</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">IN NO EVENT WILL THE APTIBLE ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICES OR ANY MATERIALS OR CONTENT ON THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY APTIBLE ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">YOU AGREE THAT THE AGGREGATE LIABILITY OF THE APTIBLE ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNT PAID BY YOU TO APTIBLE FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE CLAIM.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 15 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">The foregoing limitations of liability do not apply to breaches of confidentiality obligations, violations of a party's intellectual property rights by the other party, or indemnification obligations.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">16. Support</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">We will provide technical support to you pursuant to our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Support Policy</a><!--/$-->. Custom Service Level Agreements or support agreements may be available.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">17. Security</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">As with any cloud service, you have ongoing security responsibilities to protect Your Content and your Aptible Platform Containerized Services. You hereby agree to the terms of our&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">Security Policy</a><!--/$-->.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">18. Governing Law</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">This Agreement is governed by the laws of the State of Delaware without regard to conflict of law principles. If a lawsuit or court proceeding is permitted under this Agreement, then, unless another location is expressly specified in this Agreement, you and Aptible agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Delaware&nbsp; for the purpose of litigating any dispute.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">19. Dispute Resolution and Arbitration</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">A. Generally.&nbsp;In the interest of resolving disputes between you and Aptible in the most expedient and cost effective manner, you and Aptible agree that every dispute arising in connection with this Agreement will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of this Agreement. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND APTIBLE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. IF YOU CHOOSE TO OPT OUT OF BINDING ARBITRATION, YOU MUST CONTACT WITHIN 30 DAYS OF AGREEING TO THIS TERMS OF SERVICE.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">B. Exceptions.&nbsp;Despite the provisions of Section 19(A), we both agree that nothing in Agreement will be deemed to waive, preclude, or otherwise limit the right of either of us to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">C. Arbitrator.&nbsp;Any arbitration between you and Aptible will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and filing forms are available online at <!--$--><a class="framer-text framer-styles-preset-1whsk13" href="http://www.adr.org/" target="_blank" rel>www.adr.org,</a><!--/$--> by calling the AAA at 1-800-778-7879, or by contacting Aptible.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">D. Notice; Process.&nbsp;A party who intends to seek arbitration must first send a written notice of the dispute to the other, by certified mail or Federal Express (signature required), or if we do not have a physical address on file for you, by electronic mail ("Notice"). Aptible's address for Notice is:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">Aptible, Inc.<br class="framer-text">548 Market St #75826<br class="framer-text">San Francisco, CA 94104-5401</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). We agree to use good faith efforts to resolve the claim directly, but if we do not reach an agreement to do so within 30 days after the Notice is received, you or Aptible may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Aptible must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If our dispute is finally resolved through arbitration in your favor, Aptible will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by Aptible in settlement of the dispute prior to the arbitrator’s award; or (iii) $1,000.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">E. Fees.&nbsp;If you commence arbitration in accordance with this Agreement, Aptible will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in San Francisco, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Aptible for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the preceding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">F. No Class Actions.&nbsp;YOU AND APTIBLE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Aptible agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">G. Modifications.&nbsp;If Aptible makes any future change to this arbitration provision (other than a change to Aptible's address for Notice), you may reject the change by sending us written notice within 30 days of the change to Aptible's address for Notice, in which case your account with Aptible will be immediately terminated and this arbitration provision, as in effect immediately prior to the amendments you reject, will survive.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">H. Enforceability.&nbsp;If Section 19(F) is found to be unenforceable or if the entirety of this Section 19 is found to be unenforceable, then the entirety of this Section 19 will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in Section 18 will govern any action arising out of or related to this Agreement.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">20. Notice to California Residents</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">21. Miscellaneous</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">A. Notices.&nbsp;All notices to Aptible must be in writing and addressed to&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="mailto:legal@aptible.com" target="_blank" rel>legal@aptible.com</a><!--/$-->. Notice will be treated as given on receipt as verified by written automated receipt or by electronic log (as applicable).</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">You agree that Aptible may provide you with notices, including those regarding changes to this Agreement, by email, regular mail, or postings on the Aptible Services. By providing Aptible your email address, you consent to our using the email address to send you any notices required by law in lieu of communication by postal mail.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">B. Assignment.&nbsp;You may not assign any part of this Agreement without our written consent. Notwithstanding the foregoing, either party may assign the entirety of its rights and obligations under this Agreement, without consent of the other party, to its affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">C. Force Majeure.&nbsp;Aptible shall not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">D. No Agency.&nbsp;This Agreement does not create any agency, partnership or joint venture between the parties.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">E. No Waiver.&nbsp;You agree that any delay or failure of Aptible to exercise or enforce any legal right or remedy which is contained in this Agreement (or which we have the benefit of under any applicable law), for any reason, does not constitute a formal waiver of our rights and that those rights or remedies will still be available to us.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">F. Severability.&nbsp;If any term (or part of a term) of this Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">G. No Third-Party Beneficiaries.&nbsp;This Agreement does not confer any benefits on any third party unless expressly stated.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">H. Equitable Relief.&nbsp;Subject to Section 19 (Dispute Resolution and Arbitration), nothing in this Agreement will limit either party's ability to seek equitable relief.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">I. Amendments.&nbsp;Any amendment must be in writing, signed by both parties, and expressly state that it is amending this Agreement.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">J. Entire Agreement.&nbsp;This Agreement, including applicable Order Form and Master Services Agreement, supersedes all other agreements between the parties relating to its subject matter. In entering into this Agreement, neither party has relied on, and neither party will have any right remedy based on, any statement, representation or warranty (whether made negligently or innocently), except those expressly set out in this Agreement. The terms located at a URL referenced in this Agreement and the Documentation are hereby incorporated by this reference. After the Effective Date, Aptible may provide you with an updated URL in place of any URL in this Agreement.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">K. Interpretation of Conflicting Terms.&nbsp;If there is a conflict among the documents that make up this Agreement, the documents will control in the following order: the applicable Master Services Agreement and Order Form, these Terms,, and the terms located at any URL.&nbsp;&nbsp;</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">L. Publicity. Aptible may include Customer's name and other indicia in its lists of Aptible’s current or former customers of Aptible’s in promotional and marketing materials including Aptible’s website.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><h2 dir="auto" class="framer-text framer-styles-preset-1qsqyt">22. Additional Definitions</h2><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Acceptable Use Policy"&nbsp;means the policy currently available at&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">https://www.aptible.com/legal/acceptable-use</a><!--/$-->, as it may be updated by us from time to time.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Aptible Platform"&nbsp;means any product offering of Aptible where a Customer is paying Aptible for hosting, either directly on our managed container orchestration platform, or through an Amazon Web Services or other cloud hosting provider account that Aptible controls and pays for on Customer’s behalf.&nbsp;</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">“Aptible Platform self-hosted” means the Aptible developer platform that integrates with your cloud accounts on Amazon Web Services, Google Cloud, Azure, or other cloud hosting providers, and provides easy environment management and developer self-service within your own cloud hosting provider account.&nbsp;</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">“Aptible CLI” means the Aptible Command Line Interface available for you to download and utilize for the Services.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Application"&nbsp;means an app you are running on the Aptible Platform Containerized Service.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Aptible Marks"&nbsp;or&nbsp;"Marks"&nbsp;mean any trademarks, service marks, service or trade names, logos, and other designations of Aptible and its affiliates that we may make available to you in connection with this Agreement.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Aptible Site"&nbsp;means&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">https://www.aptible.com</a><!--/$-->,&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">http://www.aptible.com</a><!--/$-->, any subdomain owned or operated by Aptible, and any successor or related site designated by us.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Billing Policy"&nbsp;means the policy currently available at&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">https://www.aptible.com/legal/billing</a><!--/$-->, as it may be updated by us from time to time.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Content"&nbsp;means software, data, text, audio, video, images, applications, databases, customer data, or other content that you provide to Aptible for use of Services. This includes any Content you or any End User (a) runs on the Services, (b) causes to interface with the Services, or (c) uploads to the Services under your account or otherwise transfers, processes, uses, or stores in connection with your account.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Dedicated Environment"&nbsp;means an Aptible Platform environment running on a dedicated stack, where the network and hosts are not shared with any other Aptible customer.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Aptible Platform Containerized Service(s)"&nbsp;means your Aptible Platform app and database containers.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"End User"&nbsp;means any individual or entity that directly or indirectly through another user:</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><ol dir="auto" class="framer-text" style="--max-list-digits:1"><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Accesses or uses Your Content; or</p></li><li data-preset-tag="p" class="framer-text framer-styles-preset-hcey3l"><p class="framer-text framer-styles-preset-hcey3l">Otherwise accesses or uses the Services under your account.</p><p class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p></li></ol><p dir="auto" class="framer-text framer-styles-preset-hcey3l">The term&nbsp;"End User"&nbsp;does not include individuals or entities when they are accessing or using the Services or any Content under their own Aptible account, rather than your account.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"High Risk Activity"&nbsp;means any activity where the failure of a supporting computer system could lead to death, personal injury, or severe physical or environmental damage, such as the operation of nuclear facilities, aircraft navigation, or direct life support systems.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"HIPAA PHI"&nbsp;means "protected health information" as defined in Title 45, Code of Federal Regulations, § 160.103.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"GDPR Personal Data"&nbsp;means personally identifiable information as defined in Article 4 of the European Union's General Data Protection Regulation.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"AI Product" means any artificial intelligence or machine learning capability made available to you through the Services, including (a) large language model (LLM) management and deployment, (b) model hosting and inference endpoints, (c) training or fine-tuning infrastructure, (d) prompt management and orchestration tools, and (e) any related monitoring, scaling, or maintenance performed by Aptible on your behalf.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">“Order Form” means any applicable order form entered into between you and Aptible that contains information around the Services being used, length of your agreement, and any additional terms.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Privacy Policy"&nbsp;means the policy currently available at&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">https://www.aptible.com/legal/privacy</a><!--/$-->, as it may be updated by us from time to time.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Remedial Action"&nbsp;means our right under this Agreement to suspend your access or your End Users' access to the Services, and to suspend or remove an Application, in the event that this Agreement is breached.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Security Policy"&nbsp;means the policy currently available at&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">https://www.aptible.com/legal/security</a><!--/$-->, as it may be updated by us from time to time.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text trailing-break"></p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Shared Environment"&nbsp;means an Aptible Platform environment running on networks and hosts that are shared between Aptible customers.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l">"Support Policy"&nbsp;means the policy currently available at&nbsp;<!--$--><a class="framer-text framer-styles-preset-1whsk13" href="../" target="_blank">https://www.aptible.com/legal/support</a><!--/$-->, as it may be updated by us from time to time.</p><p dir="auto" class="framer-text framer-styles-preset-hcey3l"><br class="framer-text 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50)))">Observability</p></div></a><!--/$--></div><!--/$--><!--$--><div class="framer-41aqx-container"><!--$--><a class="framer-sGmrQ framer-h1z1bc framer-v-h1z1bc framer-1dpy7ix" data-framer-name="Default" href="../platform/cost-control" style="width:100%"><div class="framer-jp4khn" data-highlight="true" data-framer-component-type="RichTextContainer" style="--extracted-r6o4lv:var(--token-2980e515-b944-4688-a311-a3c4cb5ddf68, rgb(56, 54, 50));transform:none"><p dir="auto" class="framer-text" style="--font-selector:Qkk7Um9uemluby9SZWd1bGFyL3Yw;--framer-font-family:&quot;Ronzino&quot;, &quot;Ronzino Placeholder&quot;, sans-serif;--framer-font-size:14px;--framer-line-height:1.4em;--framer-text-color:var(--extracted-r6o4lv, var(--token-2980e515-b944-4688-a311-a3c4cb5ddf68, rgb(56, 54, 50)))">Cost Control</p></div></a><!--/$--></div><!--/$--><!--$--><div class="framer-126nqvn-container"><!--$--><a class="framer-sGmrQ framer-h1z1bc framer-v-h1z1bc framer-1dpy7ix" data-framer-name="Default" 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style="--font-selector:Qkk7Um9uemluby9SZWd1bGFyL3Yw;--framer-font-family:&quot;Ronzino&quot;, &quot;Ronzino Placeholder&quot;, sans-serif;--framer-font-size:14px;--framer-line-height:1.4em;--framer-text-color:var(--extracted-r6o4lv, var(--token-2980e515-b944-4688-a311-a3c4cb5ddf68, rgb(56, 54, 50)))">LLM Gateway</p></div></a><!--/$--></div><!--/$--><!--$--><div class="framer-16hls2o-container"><!--$--><a class="framer-sGmrQ framer-h1z1bc framer-v-h1z1bc framer-1dpy7ix" data-framer-name="Default" href="../platform/expertise" style="width:100%"><div class="framer-jp4khn" data-highlight="true" data-framer-component-type="RichTextContainer" style="--extracted-r6o4lv:var(--token-2980e515-b944-4688-a311-a3c4cb5ddf68, rgb(56, 54, 50));transform:none"><p dir="auto" class="framer-text" style="--font-selector:Qkk7Um9uemluby9SZWd1bGFyL3Yw;--framer-font-family:&quot;Ronzino&quot;, &quot;Ronzino Placeholder&quot;, 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Should we discover that you are an existing user or customer of the Services, or creating multiple Free Trial accounts – we reserve to immediately terminate, suspend, and delete your accounts and all data within. \"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Aptible reserves the right to terminate or suspend a Free Trial at any time, in our sole discretion, without any notice, and without any liability. We further reserve the right to adjust pricing relative to any of our Services offered through the Free Trial.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"For avoidance of doubt, your use of the Free Trial Services will be strictly governed by this Terms and all other associated terms, policies, and agreements.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"p\",{\"dir\":\"auto\"},[5,\"D. Downloadable Software and Aptible CLI License\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"License Grant. Subject to this Agreement, Aptible hereby grants you a non-exclusive, non-sublicensable, and non-transferable license during the term to: (i) use the downloadable software and Aptible CLI solely for your internal business purposes in connection with your use of the Software.  \"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Use Restrictions. You shall not use the downloadable software and Aptible CLI for any purposes beyond the scope of the license granted in this Agreement. Without limiting the foregoing and except as otherwise expressly set forth in this Agreement, you shall not at any time, directly or indirectly: (i) copy, modify, or create derivative works of the downloadable software and Aptible CLI, in whole or in part; (ii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the downloadable software and Aptible CLI; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the downloadable software and Aptible CLI, in whole or in part; (iv) remove any proprietary notices from the downloadable software and Aptible CLI; or (v) use the downloadable software and Aptible CLI in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"p\",{\"dir\":\"auto\"},[5,\" E. Aptible Startup Program Terms\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Application Process\"]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You may apply to the Aptible Startup Program (“Startup Program”) using the form at \"],[2,{\"href\":{\"webPageId\":\"iwUACOYYZ\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"https://www.aptible.com/startup. \"]]]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Aptible reserves all rights to accept, review, or reject your application to the program at our sole and exclusive discretion. Aptible’s criteria for evaluating applications to the Startup Program are proprietary, and you do not have any rights to review such criteria outside of the information presented to you herein. Aptible does not owe you an explanation for any acceptance or rejection of your application to the Startup Program. \"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You do not have a right to object or appeal any such decision by Aptible on acceptance or rejection of your application to the Startup Program.\"]]]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"General Application Requirements\"]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"To apply to the Startup Program, you must:\"]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Be a new Aptible customer as a company;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Be a company incorporated under the laws of the United States;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Have raised less than $20 million USD;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Have had your last round of funding as either a Seed or Series A within the last 24 months led by a venture capital investor that Aptible deems as qualified and reputable;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Have fewer than 20 engineers in your company;\"]]]]]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Upon Acceptance of your application, the following Terms apply:\"]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"The Term of the Startup Program is 6 months.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"The Startup Program provides you with 6 months of access to our Starter tier plan as defined on \"],[2,{\"href\":{\"webPageId\":\"XwHtHk2_3\"},\"openInNewTab\":false,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"https://www.aptible.com/pricing\"]]],[5,\" at no charge. This equates to approximately $249.50 per month in usage credits.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You will receive sandbox accounts for your Authorized Users to learn how to use Aptible.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You must agree to co-marketing activities with Aptible, including but not limited to press releases, logo placement on Aptible’s website, joint marketing webinars or events, or case studies published on Aptible’s website.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Upon completion of your 6-month participation in the Startup Program, Aptible will transition you into a paid Aptible plan as outlined on \"],[2,{\"href\":{\"webPageId\":\"XwHtHk2_3\"},\"openInNewTab\":false,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"https://www.aptible.com/pricing\"]]]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Should you require more computing resources during your participation in the Startup Program beyond what is offered to you, may apply your Startup Program usage credits to a paid plan. \"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Usage of the Startup Program is for internal evaluation use only.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Unused usage credits do not carry over month to month. You are responsible for using the full usage credits amount on a monthly basis.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Unused usage credits upon completion of your participation in the Startup Program are not available for use. \"]]]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Termination\"]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Aptible reserves the right to terminate your participation in the Startup Program for any reason at our sole discretion, with or without any prior notice to you. \"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Should Aptible discover that you are participating in the Startup Program in violation of any Terms herein, Aptible reserves the right to recover credits from you.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]]]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"3. Privacy\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[4,\"strong\",null,[5,\"A. Your privacy.\"]],[5,\" Please read our \"],[2,{\"href\":{\"webPageId\":\"XYnJNXlbV\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Privacy Policy.\"]]]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[4,\"strong\",null,[5,\"B. Your users' privacy.\"]],[5,\" You are responsible for protecting the privacy and legal rights of your End Users. Your obligations include but are not limited to:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Properly configuring the Aptible Services, including your Aptible Platform Containerized Services, to protect your users' information;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Configuring and enforcing user access policies and permissions for the Aptible Services, including your Aptible Platform Containerized Services; and\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Providing legally adequate privacy notices for your users, and informing them that their information may be available to Aptible and/or our affiliates under certain circumstances, pursuant to our \"],[2,{\"href\":{\"webPageId\":\"XYnJNXlbV\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Privacy Policy.\"]]]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"p\",{\"dir\":\"auto\"},[5,\"We provide support and training to help you with these responsibilities. Please see our \"],[2,{\"href\":{\"webPageId\":\"qMG98wVF6\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"support resources\"]]],[5,\", our \"],[2,{\"href\":{\"webPageId\":\"leiFWtyZb\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Support Policy,\"]]],[5,\" and our training offerings.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"4. Fees and Charges\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[4,\"strong\",null,[5,\"A. Payments and pricing.\"]],[5,\" You incur fees and charges based on your use of the Services. We bill as indicated in the Aptible \"],[2,{\"href\":{\"webPageId\":\"pe4Y654BK\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Billing Policy\"]]],[5,\" and your Order Form, as applicable. We may invoice you more frequently if we determine that your account is at risk of non-payment. Any outstanding balance becomes immediately due and payable upon termination of this Agreement for any reason.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"All amounts payable are denominated in United States dollars, and you agree to pay all such amounts in United States dollars.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"We may update our \"],[2,{\"href\":{\"webPageId\":\"pe4Y654BK\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Billing Policy\"]]],[5,\". In the event we do so, we will give you 30 days notice before the beginning of the billing cycle during which the revised policy will be applied.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less). Charges are exclusive of taxes. You are responsible for paying all reasonable expenses and attorney fees we incur collecting late payments. We reserve the right to discontinue the provision of the Services to you for any late payments.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Fees are based on our measurements of your use of the Services. Our determination is final. To the fullest extent permitted by law, you waive all claims relating to charges unless claimed within 60 days after the charge (this does not affect your credit card issuer rights). To the fullest extent permitted by law, refunds (if any) are at our discretion and only in the form of credit for the Services. Nothing in this Agreement obligates Aptible to extend credit to any party.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[4,\"strong\",null,[5,\"B. Taxes.\"]],[5,\" You are responsible for paying all taxes and government charges and will pay us for the Services without any reduction. In the event that Aptible is obligated to collect or pay taxes, those taxes will be invoiced to you, unless you provide us with a timely and valid tax exemption certificate issued by the appropriate authority for each jurisdiction in which you claim exempt status.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"If any deduction or withholding is required by law, you will notify us and will pay us any additional amounts necessary to ensure that the net amount that we receive, after any deduction and withholding, equals the amount we would have received if no deduction or withholding had been required. Additionally, you will provide us with documentation showing that the withheld and deducted amounts have been paid to the relevant taxing authority.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"5. Suspension, Removal, and Remedial Action\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Under some circumstances, you are obligated to suspend or remove an Application or other Aptible Platform Containerized Service from the Services and take remedial measures, such as if your Application is compromised and is being used to violate our \"],[2,{\"href\":{\"webPageId\":\"x5OU1XuTY\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Acceptable Use Policy\"]]],[5,\".\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"In addition to your obligations, we reserve the right to suspend your account, suspend your access or your End Users' access to the Services, and/or suspend or remove an Application or Aptible Platform Containerized Service (take \\\"Remedial Action\\\"). Our right to take Remedial Action is in addition to our right to terminate this Agreement pursuant to Section 11.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"A. Your obligations. If you become aware that any Application or End User's use of an Application or data violates the \"],[2,{\"href\":{\"webPageId\":\"x5OU1XuTY\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Acceptable Use Policy\"]]],[5,\", you will immediately suspend that Application, remove the applicable data, or suspend access to that End User, whichever may be applicable to remedy the violation. If you fail to remedy the violation on your own, we will make a specific request that you do so. If you do not remedy the violation within the time period specified in our request (in no case later than 24 hours), we may take Remedial Action.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"We reserve the right to take Remedial Action if you are in breach of this Agreement, including if you are delinquent on your payment obligations by more than 15 days.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"B. Our obligations. We will always try to resolve Acceptable Use issues within a mutually acceptable timeframe. We reserve the right to take unilateral Remedial Action at any time, however, to enforce our policies and ensure the safety and security of our customers and their users. If we take Remedial Action without prior notice, we will provide the reason to you as soon as is practically possible.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"C. Effect of Remedial Action. If we take Remedial Action:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You remain responsible for all fees and charges you have incurred through the date of the Remedial Action;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You remain responsible for any applicable fees and charges for any Services to which you continue to have access;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You remain responsible for applicable data storage fees and charges, and fees and charges for in-process tasks completed after the date of suspension; and\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You will not be entitled to any credits for any period of suspension.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"6. Intellectual Property\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"A. Content. As between you and Aptible, you own Your Content. You are solely responsible for the development, operation, maintenance, and use of Your Content. For example, you are solely responsible for:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Backing up and securing Content at the Application level, except as delineated in a Business Associate Agreement or Data Privacy Addendum you may enter into with us, or to the extent backups or security controls are provided as part of the Services;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Compliance of Content with the \"],[2,{\"href\":{\"webPageId\":\"x5OU1XuTY\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Acceptable Use Policy\"]]],[5,\", other Policies, and any applicable laws or regulations;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Any claims relating to Your Content; and\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Properly handling and processing notices sent to you (or any of your affiliates) by any person claiming that Your Content violates such person’s rights, including notices pursuant to the Digital Millennium Copyright Act.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"p\",{\"dir\":\"auto\"},[5,\"You represent and warrant to us that:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You or your licensors own all right, title, and interest in and to Your Content and Applications;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You have all rights in Your Content and Applications necessary to grant the rights contemplated by this Agreement;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"None of Your Content, Applications or End Users’ use of Your Content or Applications, or the Services, will violate the \"],[2,{\"href\":{\"webPageId\":\"x5OU1XuTY\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Acceptable Use Policy\"]]],[5,\"; and\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You will set up a process to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Aptible responds to notices of alleged copyright infringement and terminates accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. Please see Section 7 of this Agreement. We reserve the right to take Remedial Action upon receipt of a valid DMCA notice.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"B. Proprietary rights. The Services, the Aptible Site, and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Aptible, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. In general, except as expressly set forth below in Sections 8 and 9, this Agreement does not grant either party any rights, implied or otherwise, to any of the other's intellectual property. For avoidance of doubt, as between the parties, you own all intellectual property rights in your Content, and we own all intellectual property rights in the Services.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Notwithstanding that general principle:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You consent to our use of Your Content to provide the Services to you and any End Users;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"We may disclose Your Content to provide the Services to you or any End Users;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"We may disclose Your Content to comply with any request of a governmental or regulatory body (including subpoenas or court orders); and\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"If you provide any suggestions to us, we will own all right, title, and interest in and to your suggestions, even if you have designated the suggestions as confidential. We and our affiliates will be entitled to use your suggestions without restriction. You hereby irrevocably assign us all right, title, and interest in and to your suggestions.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"7. Digital Millennium Copyright Act\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Aptible Services, please notify our copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 (\\\"DMCA\\\"). For your complaint to be valid under the DMCA, you must provide the following information in writing:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"An electronic or physical signature of a person authorized to act on behalf of the copyright owner;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Identification of the copyrighted work that you claim has been infringed;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Identification of the material that is claimed to be infringing and where it is located on the Service;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, e-mail address;\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.\"]]]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Submit the above information to:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Aptible, Inc.\"],[4,\"br\",null],[5,\"Attn: DMCA Notices\"],[4,\"br\",null],[5,\"548 Market St #75826\"],[4,\"br\",null],[5,\"San Francisco, CA 94104-5401\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Aptible will promptly terminate without notice the accounts of users that are determined by Aptible to be “repeat infringers.\\\" A repeat infringer is a user who has been notified of infringing activity or has had Content removed from the Service at least twice.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"This procedure is exclusively for notifying Aptible that your copyrighted material has been infringed. This policy is intended to protect and comply with Aptible's rights and obligations under the DMCA, including 17 U.S.C. § 512(c), but does not constitute legal advice. You should contact an attorney for counsel regarding your specific legal rights and obligations.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"8. Your Licenses from Aptible\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"A. License to access and use the Services. We grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferrable right to access and use the Services solely in accordance with the Agreement. This license is valid only during the term of this Agreement, and is revoked upon termination. This license is subject to the following restrictions:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ol\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Neither you nor any End User may use the Services in any manner or for any purpose other than as expressly permitted by this Agreement.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"Neither you nor any End User may, or may attempt to (a) modify, alter, tamper with, repair, or otherwise create derivative works of any software included in the Services (except to the extent software included in the Services are provided to you under a separate license that expressly permits the creation of derivative works), (b) reverse engineer, disassemble, or decompile the Services or apply any other process or procedure to derive the source code of any software included in the Services, (c) access or use the Services in a way intended to avoid incurring fees or exceeding usage limits or quotas, (d) resell or sublicense the Services, or (e) circumvent any security mechanisms used by Aptible, the Services, or any Applications running on the Services.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"All licenses granted to you in this Agreement are conditional on your continued compliance with this Agreement, and will immediately and automatically terminate if you do not comply with any term or condition of this Agreement.\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"During and after the Term, you will not assert, nor will you authorize, assist, or encourage any third party to assert, against us or any of our affiliates, customers, vendors, business partners, or licensors, any patent infringement or other intellectual property infringement claim regarding any Services you have used.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"p\",{\"dir\":\"auto\"},[5,\"B. Our trademarks. Aptible hereby grants you a limited, non-exclusive, royalty-free, non-transferable license, with no right to sub-license, to display the Aptible trademarks for the sole purpose of promoting or advertising that you use the Aptible Services. This licenses shall be exercised only in accordance with the current version of our \"],[2,{\"href\":{\"webPageId\":\"FneI_1nW9\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Trademark Policy.\"]]],[5,\" You agree that all goodwill generated through your use of the Aptible trademarks shall inure to the benefit of Aptible.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"9. Our Licenses from You\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"You hereby grant us a worldwide, non-sublicensable, non-transferable, non-exclusive, terminable, limited license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display, host, store, transfer, modify for the purpose of formatting for display, and distribute any Content for the sole purpose of enabling us to provide you with the Services.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"10. Modification of the Services\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"You acknowledge and agree that the form and nature of the Services which Aptible provides may change from time to time without prior notice, subject to the terms in Section 5. Changes to the form and nature of the Services will be effective with respect to all versions of the Services; examples of changes to the form and nature of the Services include without limitation changes to the \"],[2,{\"href\":{\"webPageId\":\"pe4Y654BK\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Billing Policy\"]]],[5,\", security patches, added functionality, and other enhancements.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"11. Termination\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"The license granted in this Agreement will remain in effect, unless terminated earlier as set forth in this Agreement. Sections 6 (Intellectual Property), 11 (this Section), 13 (Indemnification), 14 (Exclusion of Warranties), 15 (Limitations of Liability), 18 (Governing Law), 19 (Dispute Resolution and Arbitration), and 21 (General Terms) shall continue to be effective after this Agreement is terminated.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Unless you have an Order Form or other contractual commitment to Aptible:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"ul\",{\"dir\":\"auto\"},[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"You may terminate this Agreement at any time by canceling your account, and\"]]],[4,\"li\",{\"data-preset-tag\":\"p\"},[4,\"p\",null,[5,\"We may, in our sole discretion for any or no reason, terminate this Agreement by canceling your account or any portion of your access to the Services.\"]],[4,\"p\",null,[4,\"br\",{\"className\":\"trailing-break\"}]]]],[4,\"p\",{\"dir\":\"auto\"},[5,\"YOU ARE SOLELY RESPONSIBLE FOR EXPORTING YOUR CONTENT FROM THE SERVICES PRIOR TO CLOSING YOUR ACCOUNT. IF WE CANCEL YOUR ACCOUNT, WE WILL PROVIDE YOU A REASONABLE OPPORTUNITY TO RETRIEVE YOUR CONTENT, AS PERMITTED BY LAW.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"You will not receive any refunds if you terminate this Agreement. If the Agreement is terminated, all of your rights under this Agreement immediately terminate and all fees and charges (including any applicable taxes) owed by you to us are due immediately, including fees and charges for in-process tasks completed after the date of termination.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"12. Changes to these Terms\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"We reserve the right, at our discretion, to change these Terms, as well as the Policies, on a going-forward basis at any time.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"If the changed Terms or Policies materially modify your rights or obligations, we may require you to provide consent by accepting the changed Terms or Policies, as applicable. If we require your acceptance of the changed Terms or Policies, changes are effective only after your acceptance.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"In the event that a change to these Terms or Policies does not materially modify your rights or obligations, we will make reasonable efforts to notify you of such change. We may provide notice through a pop-up or banner within the Services, by sending an email to any address you may have used to register for an account, or through other similar mechanisms. These changes are effective upon publication of the changed Terms or Policies.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"If you do not accept the changed Terms or Policies, we may terminate your access to and use of the Services. If you are under contractual commitment to Aptible, we may choose not to renew your contract.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Disputes arising under this Agreement will be resolved in accordance with the version of this Agreement that was in effect between the parties at the time the dispute arose.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"13. Indemnification\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"A. Your Obligations to Us. You agree that you will be responsible for your use of the Services, and if you harm someone or get in a dispute with someone else, we will not be involved. You agree to defend and indemnify Aptible and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the \\\"Aptible Entities\\\") from and against every third-party claim, liability, damage, loss, and expense, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (a) your Content, (b) your access to, use of, or alleged use of, the Services; (c) your violation of any portion of this Agreement, any representation, warranty, or agreement referenced in this Agreement, or any applicable law or regulation; (d) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (e) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of that claim. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"14. EXCLUSION OF WARRANTIES\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APTIBLE DOES NOT MAKE ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE AND NONINFRINGEMENT. APTIBLE IS NOT RESPONSIBLE OR LIABLE FOR THE DELETION OF OR FAILURE TO STORE ANY CONTENT AND OTHER COMMUNICATIONS MAINTAINED OR TRANSMITTED THROUGH USE OF THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR SECURING AND BACKING UP YOUR APPLICATION AND CUSTOMER DATA, EXCEPT WHERE BACKUP OR SECURITY CONTROLS ARE EXPRESSLY PROVIDED AS FEATURES OF THE SERVICES. APTIBLE DOES NOT WARRANT THAT THE OPERATION OF THE SERVICES WILL BE ERROR-FREE, TIMELY, OR UNINTERRUPTED. APTIBLE DOES NOT WARRANT THAT THE SERVICES WILL BE SECURE, EXCEPT AS EXPRESSLY DOCUMENTED. THE SERVICES ARE NOT DESIGNED, MANUFACTURED, OR INTENDED FOR HIGH RISK ACTIVITIES. YOU UNDERSTAND THAT YOU USE THE SERVICES AT YOUR OWN DISCRETION AND RISK.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICES WILL CREATE ANY WARRANTY REGARDING ANY OF THE APTIBLE ENTITIES OR THE SERVICES THAT IS NOT EXPRESSLY STATED IN THIS AGREEMENT. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICES AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICES. YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICES, AND USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN MATERIALS OR CONTENT THROUGH THE SERVICE AND ANY ASSOCIATED SITES OR SERVICES, AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE), OR THE LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICE OR THE DOWNLOAD OR USE OF THAT MATERIAL OR CONTENT.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"15. LIMITATIONS OF LIABILITY\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"IN NO EVENT WILL THE APTIBLE ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICES OR ANY MATERIALS OR CONTENT ON THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY APTIBLE ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"YOU AGREE THAT THE AGGREGATE LIABILITY OF THE APTIBLE ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNT PAID BY YOU TO APTIBLE FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE CLAIM.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 15 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"The foregoing limitations of liability do not apply to breaches of confidentiality obligations, violations of a party's intellectual property rights by the other party, or indemnification obligations.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"16. Support\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"We will provide technical support to you pursuant to our \"],[2,{\"href\":{\"webPageId\":\"leiFWtyZb\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Support Policy\"]]],[5,\". Custom Service Level Agreements or support agreements may be available.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"17. Security\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"As with any cloud service, you have ongoing security responsibilities to protect Your Content and your Aptible Platform Containerized Services. You hereby agree to the terms of our \"],[2,{\"href\":{\"webPageId\":\"PpKgNSsNc\"},\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"Security Policy\"]]],[5,\".\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"18. Governing Law\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"This Agreement is governed by the laws of the State of Delaware without regard to conflict of law principles. If a lawsuit or court proceeding is permitted under this Agreement, then, unless another location is expressly specified in this Agreement, you and Aptible agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Delaware  for the purpose of litigating any dispute.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"19. Dispute Resolution and Arbitration\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"A. Generally. In the interest of resolving disputes between you and Aptible in the most expedient and cost effective manner, you and Aptible agree that every dispute arising in connection with this Agreement will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of this Agreement. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND APTIBLE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. IF YOU CHOOSE TO OPT OUT OF BINDING ARBITRATION, YOU MUST CONTACT WITHIN 30 DAYS OF AGREEING TO THIS TERMS OF SERVICE.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"B. Exceptions. Despite the provisions of Section 19(A), we both agree that nothing in Agreement will be deemed to waive, preclude, or otherwise limit the right of either of us to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"C. Arbitrator. Any arbitration between you and Aptible will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, \\\"AAA Rules\\\") of the American Arbitration Association (\\\"AAA\\\"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and filing forms are available online at \"],[2,{\"href\":\"http://www.adr.org/\",\"openInNewTab\":true,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"CIvc53WW0\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"www.adr.org,\"]]],[5,\" by calling the AAA at 1-800-778-7879, or by contacting Aptible.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"D. Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other, by certified mail or Federal Express (signature required), or if we do not have a physical address on file for you, by electronic mail (\\\"Notice\\\"). Aptible's address for Notice is:\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"Aptible, Inc.\"],[4,\"br\",null],[5,\"548 Market St #75826\"],[4,\"br\",null],[5,\"San Francisco, CA 94104-5401\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (\\\"Demand\\\"). We agree to use good faith efforts to resolve the claim directly, but if we do not reach an agreement to do so within 30 days after the Notice is received, you or Aptible may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Aptible must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If our dispute is finally resolved through arbitration in your favor, Aptible will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by Aptible in settlement of the dispute prior to the arbitrator’s award; or (iii) $1,000.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"E. Fees. If you commence arbitration in accordance with this Agreement, Aptible will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in San Francisco, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Aptible for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. 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Enforceability. If Section 19(F) is found to be unenforceable or if the entirety of this Section 19 is found to be unenforceable, then the entirety of this Section 19 will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in Section 18 will govern any action arising out of or related to this Agreement.\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"h2\",{\"dir\":\"auto\"},[5,\"20. Notice to California Residents\"]],[4,\"p\",{\"dir\":\"auto\"},[4,\"br\",{\"className\":\"trailing-break\"}]],[4,\"p\",{\"dir\":\"auto\"},[5,\"If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. 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