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[content]
Pivony - VoC Platform & Customer Feedback Analytics | AI Root Cause Analysis
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🏆
IBXA Gold: What my customer says? · Vodafone & Pivony
|
Startup Wise Guys · Portfolio Company
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Discover What Your Customers Are Really Saying
AI-powered Pivony collects and analyzes your or your competitors' customer reviews, support tickets, and survey feedback in minutes. It instantly delivers critical insights to reduce churn risks and boost satisfaction.
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upload your data, get a free RCA in 48h
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Brands we've worked with
3M+ consumer opinions analyzed every month
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Papara
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Karaca
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The Blind Spot
Your competitors are already watching.
What are you missing?
45% average empathy gap
Global consulting firm Capgemini found this average gap between what brands believe they know about customers and what customers actually experience.
📡
Data without action
Signals pile up faster than teams can prioritize and respond.
⚠️
The market is invisible
Competitors move in public channels while your view stays internal.
📉
Late reports, lost customers
By the time leadership sees the deck, churn has already started.
What is Pivony?
Pivony is a new-generation, Agentic AI-powered Voice of Customer (VoC) and Customer Experience (CX) analytics platform operating across Turkey and global markets.
How we differ from traditional VoC tools
Unlike legacy, survey-first VoC solutions, Pivony works root-cause-analysis-first. Instead of waiting for survey results, it reads real customer conversations from dozens of channels in real time, finds the root cause of issues, and acts automatically with agentic AI.
Survey-first VoC (legacy)
Waits for survey responses, reports lagging scores, and stops at the dashboard.
Root-cause-first VoC (Pivony)
Reads live conversations across channels, finds the root cause, and acts automatically.
Two Sources. One Truth.
📥 Internal Data: Voice of Customer
What your customers tell you directly. For CX, Customer Success, and Support: tickets, CRM, surveys, app reviews.
Learn more
→
🌐 External Data: Market Intelligence
Manage your brand perception.
What customers say across public platforms. For CMO, Strategy, and Marketing: App Store, social media, public signals.
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→
⚡ Full Intelligence
MOST COMPREHENSIVE
Both in one dashboard plus Agentic AI. For CEO, CDO, and enterprise CX: internal + external + automation.
Learn more
→
Watch. Understand. Move First.
Connect every signal
Customer voice and market signals feed the platform, internal and external, often with no integration.
→
AI finds the patterns
Root cause, competitor moves, sentiment shifts, surfaced before they become crises.
→
The system moves first
Autonomous actions before the competitor report even lands.
⚡ Real-time: process data as it arrives
🔄 Interactive: drill down with Q&A
🎯 No waiting: not just another chart
Full Intelligence
While others report, Pivony moves.
Traditional platforms wait for someone to read the dashboard. Pivony reads the signal and acts before the team meeting: VIP recovery, autonomous tickets, SLA tracking, and executive briefings.
🎯
Frontline
VIP recovery
•
Analyze voice and text
•
Measure sentiment
•
Trigger service recovery
⚙️
Operational
Autonomous tickets
•
Detect recurring issues
•
Open tickets to store or IT
•
Route chronic cases
📊
Strategic
Executive briefing
•
Track SLAs
•
Alert CX leadership
•
Weekly leadership summaries
Criterion
Traditional
Pivony Agentic
Data processing
Reads isolated points
Pattern recognition for recurring root causes
Crisis triage
Depends on managers to sort and route
Autonomous prioritization by dissatisfaction impact
Execution
Stops at the dashboard
Moves to action and workflow triggers
Explore Full Intelligence →
Pivony Advisor
OP:VONY
Why did my customer satisfaction drop this month?
👤
🤖
Delivery complaints rose 23% in August. Root cause: 3rd-party courier delays. Impact is higher in the VIP segment. Recommended action: alternative courier provider...
How are my competitors doing on this?
👤
🤖
Industry average delay rate is 8%. Your rate is 18%. Competitor A brought theirs down to 5% this month...
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Pivony Advisor · NEW ✨
Talk to Your Data.
Get Answers in Seconds.
When you ask ChatGPT, you get generic advice. When you ask Pivony Advisor, you get strategic insights from your own data.
Works on Pivony's processed sentiment, root cause, segment, and KPI data. Conversation instead of dashboards.
Explore Pivony Advisor
How Much Value Does Pivony Create for You?
Calculate with your own numbers
How many customer feedback records do you process per month?
10,000
How large is your analyst team?
3
people
Monthly cost per analyst (USD)?
$
Without Pivony
$108,000
With Pivony
$15,120
Net saved in year 1
$92,880
/ year
Request a Demo →
* Estimated value. Actual savings vary based on usage intensity.
Brands we've worked with.
For 6 years, we've digitalized the customer experience of the world's biggest brands.
Vodafone
Samsung
Allianz
Etstur
Papara
Millenicom
Karaca
Akbank
“
Our partnership with Pivony helped us build a happier customer base by truly listening and empathizing with our customers’ needs.
”
Hande Kozlu
CX Director, Vodafone Turkey
Read case study →
Trusted by brands that refuse to be the last to know.
Trusted by CX teams at Vodafone, ETS Tur, Samsung & more
Read reviews on G2
→
Product Hunt
Customer stories
Security & Compliance
Your data stays yours. By design.
Pivony enforces enterprise security standards as technical constraints, not contractual clauses.
Your data is never sold
Zero third-party sharing. Your customer data never leaves your control.
Your data never trains our AI
We never use your data to train our models. Ever.
Google Cloud
ISO 27001 · 27017 · 27018
AES-256 Encrypted
At rest & in transit (TLS 1.3)
GDPR & KVKK
DPA available on request
View our full Security & Privacy page →
0
M+
Consumer opinions analyzed monthly
0
%
Autonomous resolution on repetitive requests
0
%
Brands blind to what customers actually think (Capgemini)
0
Average NPS point uplift after Pivony
Connect to your stack with zero friction.
No integration required
Upload files or use APIs where needed: one unified dashboard for internal and public data.
Internal sources
CRM
Surveys
NPS
Call center
Unified
Unified dashboard preview
Public sources
App Store
Google Play
Instagram
X
Reddit
YouTube
TikTok
Trustpilot
Google Reviews
News & forums
+ more
Global leadership and category-defining technology.
Recognized by the world's most selective programs
🏆
Müşterim Ne Diyor?
IBXA 2023 Gold · Vodafone Turkey
·
Built with Pivony · Best Use of Customer Insight and Feedback
Read the press coverage →
🏆
Müşterim Ne Diyor?
IBXA 2023 Gold · Vodafone Turkey
🎪
Official Alpha Startup
Web Summit
📺
CES 2023
CTA
🎿
Slush Helsinki
Top 100
🥇
Philip Morris FutureMark
1st place
🏅
Teknofest
1st place
🇹🇷
TRAI (Turkey AI Initiative)
NLP Category
🚀
Take Off Istanbul 2022
İSTKA Special Jury Award
🌍
Take Off Istanbul 2023
ICYF Incubation Program
🏆
Müşterim Ne Diyor?
IBXA 2023 Gold · Vodafone Turkey
🎪
Official Alpha Startup
Web Summit
📺
CES 2023
CTA
🎿
Slush Helsinki
Top 100
🥇
Philip Morris FutureMark
1st place
🏅
Teknofest
1st place
🇹🇷
TRAI (Turkey AI Initiative)
NLP Category
🚀
Take Off Istanbul 2022
İSTKA Special Jury Award
🌍
Take Off Istanbul 2023
ICYF Incubation Program
Latest from Pivony
Insights, guides, and company news
From the blog
All articles →
Blog
Customer Experience
Customer Journey Performance Monitoring: Why High NPS Doesn't Stop Churn (2026 Guide)
A green NPS can hide a broken journey. CJPM tracks sentiment at every touchpoint and puts root causes and raw reviews in the same flow. Act before the quarterly review.
July 20, 2026
Read article →
Blog
CX Intelligence
Why Voice-of-Customer Platforms Need MCP: A 2026 Guide for CX Intelligence Leaders
Model Context Protocol (MCP) is becoming the standard bridge between AI agents and enterprise data. Here is why consumer intelligence and VoC analytics platforms must ship MCP servers — and how Pivony built one for CX teams.
June 15, 2026
Read article →
Blog
Customer Experience
5 Whys Root Cause Analysis: Free Template + CX Examples (2026)
How the 5 Whys technique works, a ready-to-use template, customer experience examples, and where the method's limits lie when applied at scale.
June 1, 2026
Read article →
Company news
All news →
News
Pivony Accepted into ArzLab - Arz Portföy's Startup Growth Program
We are thrilled to announce that Pivony has been accepted into ArzLab, the Startup Growth Laboratory launched by Arz Portföy! Selected as on…
April 10, 2026
Read more →
News
Pivony Featured in SEO Vendor's Analysis on How AI Agents Are Transforming SEO
Pivony has been recognized in SEO Vendor's recent article, How AI Agents Are Redefining SEO, which explores the growing role of artificial i…
December 20, 2024
Read more →
News
Allianz Türkiye chooses Pivony for Consumer Intelligence Analytics!
We are excited to announce that Allianz Türkiye, a leader in the insurance industry, has chosen Pivony as its AI-powered Consumer Intelligen…
December 20, 2024
Read more →
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