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</script></head><body><div id="main"><div style="display: none"><a href="/pdfs/accounts/latest/reference/AWSAccountManagementReferenceGuide.pdf#troubleshooting_create-account" target="_blank" rel="noopener noreferrer" title="Open PDF"></a></div><div id="breadcrumbs" class="breadcrumb"><a href="/index.html">Documentation</a><a href="/organizations/index.html">AWS Account Management</a><a href="accounts-welcome.html">User Guide</a></div><div id="main-content" class="awsui-util-container"><div id="main-col-body"><awsdocs-language-banner data-service="$ctrl.pageService"></awsdocs-language-banner><h1 class="topictitle" id="troubleshooting_create-account">Troubleshooting issues with AWS account creation</h1><div class="awsdocs-page-header-container"><awsdocs-page-header></awsdocs-page-header><awsdocs-filter-selector id="awsdocs-filter-selector"></awsdocs-filter-selector></div><p>Use the reference links in the following table to help you diagnose and fix issues with
        creating a new AWS account. </p><div class="table-container"><div class="table-contents"><table id="w74aac19b7b5"><thead>
                <tr>
                    <th>Issue</th>
                    <th>Reference link</th>
                    <th>Source</th>
                </tr>
            </thead>
                <tr>
                    <td tabindex="-1">I don't know how to sign-up or create an account</td>
                    <td tabindex="-1"><a href="./getting-started.html">Getting started with an AWS account</a></td>
                    <td tabindex="-1">This guide</td>
                </tr>
                <tr>
                    <td tabindex="-1">What should I do if I didn't receive a call from AWS to verify my new account or the PIN I entered doesn't work?</td>
                    <td tabindex="-1"><a href="https://aws.amazon.com/premiumsupport/knowledge-center/phone-verify-no-call" rel="noopener noreferrer" target="_blank"><span>https://repost.aws/knowledge-center/phone-verify-no-call</span><awsui-icon class="awsdocs-link-icon" name="external"></awsui-icon></a></td>
                    <td tabindex="-1">AWS re:Post</td>
                </tr>
                <tr>
                    <td tabindex="-1">How do I resolve the "maximum number of failed attempts" error when I try to verify my AWS account by phone?</td>
                    <td tabindex="-1"><a href="https://aws.amazon.com/premiumsupport/knowledge-center/maximum-failed-attempts" rel="noopener noreferrer" target="_blank"><span>https://repost.aws/knowledge-center/maximum-failed-attempts</span><awsui-icon class="awsdocs-link-icon" name="external"></awsui-icon></a></td>
                    <td tabindex="-1">AWS re:Post</td>
                </tr>
                <tr>
                    <td tabindex="-1">It's been more than 24 hours and my account isn't activated</td>
                    <td tabindex="-1"><a href="https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account" rel="noopener noreferrer" target="_blank"><span>https://repost.aws/knowledge-center/create-and-activate-aws-account</span><awsui-icon class="awsdocs-link-icon" name="external"></awsui-icon></a></td>
                    <td tabindex="-1">AWS re:Post</td>
                </tr>
                <tr>
                    <td tabindex="-1">I can't sign into my new account after it has been created</td>
                    <td tabindex="-1"><a href="https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html">https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html</a></td>
                    <td tabindex="-1">AWS Sign-In User Guide</td>
                </tr>
            </table></div></div><p>For additional help, we recommend that you search <a href="https://forums.aws.amazon.com/" rel="noopener noreferrer" target="_blank"><span>AWS re:Post</span><awsui-icon class="awsdocs-link-icon" name="external"></awsui-icon></a> for
        content related to your specific issue. If you still need assistance, contact <a href="https://console.aws.amazon.com/support/" rel="noopener noreferrer" target="_blank"><span>AWS Support</span><awsui-icon class="awsdocs-link-icon" name="external"></awsui-icon></a>.</p><awsdocs-copyright class="copyright-print"></awsdocs-copyright><awsdocs-thumb-feedback right-edge="{{$ctrl.thumbFeedbackRightEdge}}"></awsdocs-thumb-feedback></div><noscript><div><div><div><div id="js_error_message"><p><img src="https://d1ge0kk1l5kms0.cloudfront.net/images/G/01/webservices/console/warning.png" alt="Warning" /> <strong>Javascript is disabled or is unavailable in your browser.</strong></p><p>To use the Amazon Web Services Documentation, Javascript must be enabled. Please refer to your browser's Help pages for instructions.</p></div></div></div></div></noscript><div id="main-col-footer" class="awsui-util-font-size-0"><div id="doc-conventions"><a target="_top" href="/general/latest/gr/docconventions.html">Document Conventions</a></div><div class="prev-next"><div id="previous" class="prev-link" accesskey="p" href="./troubleshooting.html">Troubleshoot your account</div><div id="next" class="next-link" accesskey="n" href="./troubleshooting_close-account.html">Account closure issues</div></div></div><awsdocs-page-utilities></awsdocs-page-utilities></div><div id="quick-feedback-yes" style="display: none;"><div class="title">Did this page help you? - Yes</div><div class="content"><p>Thanks for letting us know we're doing a good job!</p><p>If you've got a moment, please tell us what we did right so we can do more of it.</p><p><awsui-button id="fblink" rel="noopener noreferrer" target="_blank" text="Feedback" click="linkClick($event)" href="https://docs.aws.amazon.com/forms/aws-doc-feedback?hidden_service_name=Accounts Management Docs&amp;topic_url=https://docs.aws.amazon.com/en_us/accounts/latest/reference/troubleshooting_create-account.html"></awsui-button></p></div></div><div id="quick-feedback-no" style="display: none;"><div class="title">Did this page help you? - No</div><div class="content"><p>Thanks for letting us know this page needs work. We're sorry we let you down.</p><p>If you've got a moment, please tell us how we can make the documentation better.</p><p><awsui-button id="fblink" rel="noopener noreferrer" target="_blank" text="Feedback" click="linkClick($event)" href="https://docs.aws.amazon.com/forms/aws-doc-feedback?hidden_service_name=Accounts Management Docs&amp;topic_url=https://docs.aws.amazon.com/en_us/accounts/latest/reference/troubleshooting_create-account.html"></awsui-button></p></div></div></div></body></div></awsdocs-view><div class="page-loading-indicator" id="page-loading-indicator"><awsui-spinner size="large"></awsui-spinner></div></div><div id="tools-panel" dom-region="tools"><awsdocs-tools-panel id="awsdocs-tools-panel"></awsdocs-tools-panel></div></awsui-app-layout><awsdocs-cookie-banner class="doc-cookie-banner"></awsdocs-cookie-banner></div></body></html>