[metadata]
abstract: Learn about AWS accounts and how you can use them to interact with AWS services and the resources you create.
assets_root: /assets
default_state: troubleshooting_create-account
deployment_region: IAD
description: Learn about common issues that can occur when you attempt to create an AWS account and methods you can use to mitigate them.
feedback-item: Accounts Management Docs
feedback-no: feedbackno.html?topic_url=https://docs.aws.amazon.com/en_us/accounts/latest/reference/troubleshooting_create-account.html
feedback-yes: feedbackyes.html?topic_url=https://docs.aws.amazon.com/en_us/accounts/latest/reference/troubleshooting_create-account.html
feedback: https://docs.aws.amazon.com/forms/aws-doc-feedback?hidden_service_name=Accounts%20Management%20Docs&topic_url=https://docs.aws.amazon.com/en_us/accounts/latest/reference/troubleshooting_create-account.html
forums: https://repost.aws/tags/TA6BEgyePwRAKiMatMcHghcA
guide-locale: en_us
guide: User Guide
keywords: AWS account management,AWS account reference guide,manage AWS accounts,AWS account troubleshooting,issue identification,problem resolution,performance optimization,disruption prevention,troubleshoot AWS account creation issues,account activation,new account,mobile phone,create AWS account,sign up for an AWS account,account configuration,access controls setup,account creation process
pdf: /pdfs/accounts/latest/reference/AWSAccountManagementReferenceGuide.pdf#troubleshooting_create-account
product: AWS Account Management
target_state: troubleshooting_create-account
this_doc_guide: User Guide
this_doc_product: AWS Account Management
tocs: toc-contents.json
viewport: width=device-width,initial-scale=1

[canonical-links]
https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting_create-account.html

[document-links]
/pdfs/accounts/latest/reference/AWSAccountManagementReferenceGuide.pdf#troubleshooting_create-account
AWS Account Management: /organizations/index.html
AWS Support: https://console.aws.amazon.com/support/
AWS re:Post: https://forums.aws.amazon.com/
Document Conventions: /general/latest/gr/docconventions.html
Documentation: /index.html
Getting started with an AWS account: ./getting-started.html
User Guide: accounts-welcome.html
View a markdown version of this page: troubleshooting_create-account.md
https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html: https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html
https://repost.aws/knowledge-center/create-and-activate-aws-account: https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account
https://repost.aws/knowledge-center/maximum-failed-attempts: https://aws.amazon.com/premiumsupport/knowledge-center/maximum-failed-attempts
https://repost.aws/knowledge-center/phone-verify-no-call: https://aws.amazon.com/premiumsupport/knowledge-center/phone-verify-no-call

[structured-data]
{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","item":"https://aws.amazon.com","name":"AWS","position":1},{"@type":"ListItem","item":"https://docs.aws.amazon.com/organizations/index.html","name":"AWS Account Management","position":2},{"@type":"ListItem","item":"https://docs.aws.amazon.com/accounts/latest/reference","name":"User Guide","position":3},{"@type":"ListItem","item":"https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting.html","name":"Troubleshoot your AWS account","position":4},{"@type":"ListItem","item":"https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting.html","name":"Troubleshooting issues with AWS account creation","position":5}]}

[content]
Troubleshooting issues with AWS account creation - AWS Account Management
View a markdown version of this page
Troubleshooting issues with AWS account creation - AWS Account Management
Documentation
AWS Account Management
User Guide
Troubleshooting issues with AWS account creation
Use the reference links in the following table to help you diagnose and fix issues with creating a new AWS account.
Issue
Reference link
Source
I don't know how to sign-up or create an account
Getting started with an AWS account
This guide
What should I do if I didn't receive a call from AWS to verify my new account or the PIN I entered doesn't work?
https://repost.aws/knowledge-center/phone-verify-no-call
AWS re:Post
How do I resolve the "maximum number of failed attempts" error when I try to verify my AWS account by phone?
https://repost.aws/knowledge-center/maximum-failed-attempts
AWS re:Post
It's been more than 24 hours and my account isn't activated
https://repost.aws/knowledge-center/create-and-activate-aws-account
AWS re:Post
I can't sign into my new account after it has been created
https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html
AWS Sign-In User Guide
For additional help, we recommend that you search
AWS re:Post
for content related to your specific issue. If you still need assistance, contact
AWS Support
.
Document Conventions
Troubleshoot your account
Account closure issues
Did this page help you? - Yes
Thanks for letting us know we're doing a good job!
If you've got a moment, please tell us what we did right so we can do more of it.
Did this page help you? - No
Thanks for letting us know this page needs work. We're sorry we let you down.
If you've got a moment, please tell us how we can make the documentation better.
