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description: Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,500+ B2B companies.
og:description: Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,500+ B2B companies.
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og:title: Pylon: Agentic B2B Support
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twitter:description: Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,500+ B2B companies.
twitter:image: https://cdn.prod.website-files.com/6a2c6d7ab6674379553c0824/6a5111b6d4c0a3f164cc342d_og-image.jpg
twitter:title: Pylon: Agentic B2B Support
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[canonical-links]
https://www.usepylon.com

[document-links]
/
API & Developers: https://docs.usepylon.com/pylon-docs/developer/api/api-reference
About Us: /about
Account Intelligence: /account-intelligence
Analytics & Reporting: /analytics-reporting
Assist Agent Your personal AI operator. Ask it to investigate, use your tools, take action, or delegate work to external agents.: /ai-agents/assist
Assist Agent: /ai-agents/assist
B2B Support: /b2b-support
Background Agent Specialized agents that run skills automatically when triggered, then post their work back into the issue.: /ai-agents/background
Background Agent: /ai-agents/background
BigQuery DATA WAREHOUSE: /integrations/bigquery
Book a demo: /schedule-demo
Careers: /careers
Case Studies: /case-study
Changelog: /changelog
Chat Widget: /integrations/chat-widget
ChatGPT LLM: /integrations/chatgpt
Claude LLM: /integrations/claude
Confluence Knowledge Base: /integrations/confluence
Cursor CODE CONTEXT: /integrations/cursor
Customer Success: /customer-success
Customers: /case-study
Discord Channel: /integrations/discord
Discord: /integrations/discord
Documentation: https://docs.usepylon.com/pylon-docs/
Email Channel: /integrations/email
Email: /integrations/email
Enterprise: /enterprise
Events & Webinars: /event
Explore All: /integrations
Gong Call Recorder: /integrations/gong
Guides How to choose the best knowledge base software for your SaaS company Advith Chelikani August 28, 2026: /blog/knowledge-base-software-for-saas-companies
Help Center: https://support.usepylon.com/
How Haus Analytics rebuilt its support automation: https://www.usepylon.com/event/haus-analytics-webinar?utm_source=Pylon&utm_medium=banner&utm_campaign=wbn-haus-analytics
HubSpot: /integrations/hubspot
Hubspot Crm: /integrations/hubspot
Industry Pylon vs. Help Scout: When B2B teams outgrow email-first support tools Advith Chelikani September 2, 2026: /blog/pylon-vs-helpscout
Integrations: /integrations
Jira Issue Tracking: /integrations/jira
Knowledge Base: /knowledge-base
LaunchDarkly FEATURE FLAGS: /integrations/launchdarkly
Linear Issue Tracking: /integrations/linear
MCP MODEL CONTEXT PROTOCOL: /integrations/mcp
Microsoft Teams Channel: /integrations/microsoft-teams
Microsoft Teams: /integrations/microsoft-teams
Mixpanel PRODUCT ANALYTICS: /integrations/mixpanel
Notion Knowledge Base: /integrations/notion
Phone & SMS: /integrations/phone-sms
Phone Channel: /integrations/phone-sms
PostHog PRODUCT ANALYTICS: /integrations/posthog
Privacy Policy: /legal/privacy
Pylon vs Front: /competitors/front
Pylon vs Intercom: /competitors/fin
Pylon vs Jira: /competitors/jira
Pylon vs Plain: /competitors/plain
Pylon vs Salesforce: /competitors/salesforce
Pylon vs Zendesk: /competitors/zendesk
Reports Categorize what your AI can't do Fred Zhao September 1, 2026: /blog/categorize-what-your-ai-cant-do
Resource Center: /resource-center
Salesforce Crm: /integrations/salesforce
Salesforce: /integrations/salesforce
Sign in: https://app.usepylon.com/signin
Skills Teach agents how your team works with reusable instructions for investigating, resolving, and taking action.: /ai-agents/skills
Skills: /ai-agents/skills
Slack Agent Ask questions and take action from Slack using the same customer context, tools, and permissions available in Pylon.: /ai-agents/slack
Slack Agent: /ai-agents/slack
Slack Channel: /integrations/slack
Slack: /integrations/slack
Snowflake DATA WAREHOUSE: /integrations/snowflake
Support Agent Resolve customer questions automatically across every channel, bringing in humans when judgment is needed.: /ai-agents/support
Support Agent: /ai-agents/support
Surveys (NPS & CSAT): /surveys
Talk to Us: /schedule-demo
Telegram Channel: /integrations/telegram
Telegram: /integrations/telegram
Terms of Service: /legal/terms
Ticketing: /ticketing
Trust & Security: /security
Videos: /videos
View Resource Center: /resource-center
WhatsApp: /integrations/whatsapp
Whatsapp Channel: /integrations/whatsapp
Workforce Management: /workforce-management
https://linkedin.com/company/usepylon
https://x.com/usepylon?lang=en

[content]
Pylon: Agentic B2B Support
Register for our upcoming webinar →
How Haus Analytics rebuilt its support automation
Product
Back
use cases
B2B Support
Customer Success
AI & Agents
Assist Agent
Background Agent
Slack Agent
Support Agent
Skills
PLATFORM
Analytics & Reporting
Account Intelligence
Knowledge Base
Workforce Management
Surveys (NPS & CSAT)
Ticketing
channel & integrations
Slack
Microsoft Teams
Discord
Telegram
WhatsApp
Phone & SMS
Chat Widget
Email
Product
Back
use cases
B2B Support
Customer Success
AI & Agents
Assist Agent
Background Agent
Slack Agent
Support Agent
Skills
PLATFORM
Analytics & Reporting
Account Intelligence
Knowledge Base
Workforce Management
Surveys (NPS & CSAT)
Ticketing
channel & integrations
Slack
Microsoft Teams
Discord
Telegram
WhatsApp
Phone & SMS
Chat Widget
Email
Enterprise
Integrations
Customers
Resources
Back
Learn
Events & Webinars
Resource Center
Connect
About Us
Careers
platform
Trust & Security
Help Center
Documentation
Changelog
Resources
Back
Learn
Events & Webinars
Resource Center
Connect
About Us
Careers
platform
Trust & Security
Help Center
Documentation
Changelog
Sign in
Book a demo
The Agentic Support Platform
Support at
Lightspeed
Pylon lets humans and agents collaborate on customer work —investigating, resolving, and acting on every signal.
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Trusted by 1,500+ B2B customers globally
Set up & improve
Build and run your entire support system in natural language. Create workflows, configure agents, routing, and agents just by asking.
Intake
Support customers across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone. Every conversation becomes account context.
Contextualize
Give humans and agents full context across every customer interaction, account, and product system.
Operate
Open any ticket to a finished investigation. Ask follow-up questions, send agents into other systems, and keep multiple streams of work moving at once.
Stop doing the work.
Start directing agents.
Pylon investigates every issue before your team opens it. Direct agents to dig deeper, check other systems, and handle follow-up work while your team focuses on judgment.
Assist Agent
Your personal AI operator. Ask it to investigate, use your tools, take action, or delegate work to external agents.
Background Agent
Specialized agents that run skills automatically when triggered, then post their work back into the issue.
Slack Agent
Ask questions and take action from Slack using the same customer context, tools, and permissions available in Pylon.
Support Agent
Resolve customer questions automatically across every channel, bringing in humans when judgment is needed.
Skills
Teach agents how your team works with reusable instructions for investigating, resolving, and taking action.
Turn raw customer data into usable intelligence.
Build support, account, and product intelligence across conversations, CRM, product usage, logs, and code, then make it available via MCP to your agents and team.
Book a demo
Slack
Channel
Microsoft Teams
Channel
Phone
Channel
Email
Channel
Whatsapp
Channel
Telegram
Channel
Discord
Channel
Notion
Knowledge Base
Salesforce
Crm
Hubspot
Crm
Gong
Call Recorder
Snowflake
DATA WAREHOUSE
BigQuery
DATA WAREHOUSE
Linear
Issue Tracking
Jira
Issue Tracking
Confluence
Knowledge Base
Claude
LLM
ChatGPT
LLM
Cursor
CODE CONTEXT
MCP
MODEL CONTEXT PROTOCOL
PostHog
PRODUCT ANALYTICS
Mixpanel
PRODUCT ANALYTICS
LaunchDarkly
FEATURE FLAGS
"Pylon’s AI agents handle the repetitive work that used to consume my day, so I can spend more time on the work that actually needs me."
Mike Sholkov
Head of Support Engineering at Cognition
The latest from Pylon
Guides, playbooks, and product deep dives from the team building Pylon — plus lessons from the teams who use it.
View Resource Center
Industry
Pylon vs. Help Scout: When B2B teams outgrow email-first support tools
Advith Chelikani
September 2, 2026
Reports
Categorize what your AI can't do
Fred Zhao
September 1, 2026
Guides
How to choose the best knowledge base software for your SaaS company
Advith Chelikani
August 28, 2026
Go Agentic.
Pylon Workforce Management is available now. See it in action with a live demo.
Pylon is the only agentic support platform purpose-built for B2B.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Button Text
The Agentic
Support Platform
AI & Agents
Assist Agent
Background Agent
Slack Agent
Support Agent
Skills
Platform
Analytics & Reporting
Account Intelligence
Knowledge Base
Workforce Management
Surveys (NPS & CSAT)
Ticketing
Resources
Resource Center
Case Studies
Events & Webinars
Videos
Help Center
API & Developers
Trust & Security
Privacy Policy
Terms of Service
Connect
About Us
Careers
Talk to Us
Compare
Pylon vs Zendesk
Pylon vs Intercom
Pylon vs Plain
Pylon vs Front
Pylon vs Salesforce
Pylon vs Jira
Integrations
Chat Widget
Email
HubSpot
Microsoft Teams
Salesforce
Slack
Explore All
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